tag:status.newstore.net,2005:/historyNewStore Inc Status - Incident History2024-03-29T05:22:40ZNewStore Inctag:status.newstore.net,2005:Incident/202267172024-03-15T18:37:30Z2024-03-15T18:38:15ZScheduled Maintenance - NewStore Insights<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>18:37</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been postponed and will be rescheduled at a later date.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>16:52</var> UTC</small><br><strong>Scheduled</strong> - The NewStore Insights maintenance scheduled for March 18th at 12:00 am UTC has been cancelled and will be rescheduled at a later date.</p>tag:status.newstore.net,2005:Incident/201370942024-03-01T23:19:00Z2024-03-01T23:19:00ZService degradation for NOM Insights<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>23:19</var> UTC</small><br><strong>Resolved</strong> - The incident is now resolved and all Reporting should now be showing expected values. Our teams will continue to investigate the root cause. We apologize for the impact this caused your operations. If you still feel that your business is impacted, please reach out to NewStore Support. Thank you for your patience during this incident.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>22:46</var> UTC</small><br><strong>Monitoring</strong> - We have applied a fix and are now verifying the results.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>19:17</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating a possible issue with Omnichannel Insights. This has the potential to impact accurate sales and return data when using reports in NOM's Insights tab.<br /><br />We apologize for an impact that this is causing your teams, and we will share additional information here as soon as it is available.</p>tag:status.newstore.net,2005:Incident/201010112024-02-29T12:00:56Z2024-02-29T12:00:56ZScheduled Maintenance - Authentication Platform<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>21:55</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>21:33</var> UTC</small><br><strong>Scheduled</strong> - On February 29th, 2024, NewStore will be upgrading our authentication platform between 11:00 and 12:00 UTC. <br /><br />During the upgrade, customers may experience degraded performance using NewStore Applications (NOM, Associate App, etc). Downtime is not expected, but it is possible for our services to be unavailable for up to 1 minute during this change.<br /><br />The last attempt was made on February 7th: https://status.newstore.net/incidents/kj7nppjvrkvz</p>tag:status.newstore.net,2005:Incident/200984122024-02-28T17:36:07Z2024-02-28T17:36:07ZService degradation for Tax calculation during Checkout<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>17:36</var> UTC</small><br><strong>Resolved</strong> - The AvalaraTax service has been fully restored, so taxes should now be generating during Checkout. We apologize for any impact that this caused your teams. If you are still experiencing taxes not being collected during Checkout, please reach out to NewStore Support.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>17:32</var> UTC</small><br><strong>Monitoring</strong> - The Avalara response team has addressed the issue impacting Avalara AvaTax and continues to monitor service to ensure full service for all customers.<br /><br />We will update you again once we have confirmed no further occurrences of this issue.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>15:51</var> UTC</small><br><strong>Identified</strong> - AvalaraTax has a fix in place and is currently monitoring the issue. At this time you should start to see taxes being calculated at checkout. We will update you again once we have confirmed no further occurrences of this issue.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>15:34</var> UTC</small><br><strong>Investigating</strong> - Currently there exists a partial outage at AvalaraTax. This has the potential to impact calculating taxes during Checkout. We will share additional information here as soon as it is available, but please also see Avalara's status page for more information: https://status.avalara.com/</p>tag:status.newstore.net,2005:Incident/200913742024-02-28T09:42:02Z2024-02-28T09:42:02ZEasyPost API Degradation<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>09:42</var> UTC</small><br><strong>Resolved</strong> - The EasyPost incident is now resolved and all affected NewStore services should now be fully restored.<br /><br />For more details, please view the current status and updates directly from EasyPost here: https://www.easypoststatus.com/incidents/1qx8zfj48c6l</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>21:54</var> UTC</small><br><strong>Monitoring</strong> - Easypost has reported, the API availability has returned to normal. Easypost engineers are continuing to monitor this situation <br /><br />Please view the current status and updates directly from EasyPost here: https://www.easypoststatus.com/incidents/1qx8zfj48c6l<br /><br />There might be issues with booking deliveries and creating shipping labels while we monitor the situation. In response to this, deliveries will be retried automatically, but can also be retried from within the Associate App.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>21:36</var> UTC</small><br><strong>Identified</strong> - We have received from Easypost that the issue has been identified, their engineers are continuing to monitor as the API is returning to a working order state. <br /><br />Please view the current status and updates directly from EasyPost here: https://www.easypoststatus.com/incidents/1qx8zfj48c6l<br /><br />This may still cause some issues with booking deliveries and creating shipping labels. In response to this, deliveries will be retried automatically, but can also be retried from within the Associate App.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>21:28</var> UTC</small><br><strong>Investigating</strong> - We have received reports that EasyPost's API are having issues with performance and availability. Please view the current status and updates directly from EasyPost here: https://www.easypoststatus.com/incidents/1qx8zfj48c6l<br /><br />This may cause issues with booking deliveries and creating shipping labels. In response to this, deliveries will be retried automatically, but can also be retried from within the Associate App.</p>tag:status.newstore.net,2005:Incident/200917582024-02-27T22:36:43Z2024-02-27T22:36:43ZService degradation for Tax calculation during Checkout<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>22:36</var> UTC</small><br><strong>Resolved</strong> - The AvalaraTax service has been fully restored, so taxes should now be generating during Checkout. We apologize for any impact that this caused your teams. If you are still experiencing taxes not being collected during Checkout, please reach out to NewStore Support.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>22:31</var> UTC</small><br><strong>Monitoring</strong> - Avalara reported a a partial outage at AvalaraTax. This has the potential to impact calculating taxes during Checkout. <br /><br />Currently they reported that their response team has addressed the issue impacting Avalara AvaTax and continues to monitor service to ensure full service for all customers, but please also see Avalara's status page for more information: https://status.avalara.com/</p>tag:status.newstore.net,2005:Incident/200552832024-02-24T06:30:57Z2024-02-24T06:30:57ZScheduled Maintenance - Newstore Insights<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>06:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance on NewStore Insights, to improve our performance and stability for Insights reporting on February 24 at 6:00 am UTC, which will last for 30 minutes. <br /><br />During this time, all Insights functionality will be interrupted for the duration of the maintenance. So it is recommended that any work surrounding Insights reporting to be help outside of this timeframe.</p>tag:status.newstore.net,2005:Incident/198790162024-02-12T09:01:00Z2024-02-12T09:01:00ZScheduled Maintenance – Promotion Database<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>09:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>20:38</var> UTC</small><br><strong>Scheduled</strong> - On February the 12th 2024 between 8:00 and 9:00 UTC, we will be preforming a database upgrade for 1 hour period.<br /><br />During the upgrade, customers can experience hiccups using promotions and coupons (NOM and associate app). We do not expect downtime, but some degradation is possible for 12 minutes during the change.<br /><br />We aim to minimize the downtime during the upgrade. Please reach out to Support if you run into any additional issues during this time.</p>tag:status.newstore.net,2005:Incident/199436272024-02-09T08:45:50Z2024-02-09T08:45:50ZService degradation for Data in Insights Reporting<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>08:45</var> UTC</small><br><strong>Resolved</strong> - The incident is now resolved and we can now see data loading for insights.<br /><br />We apologise again for the impact this has caused your reporting, as we know this is an important and timely service. If you are seeing longer than normal response times in Insights or experiencing any errors please contact NewStore Support.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>02:19</var> UTC</small><br><strong>Monitoring</strong> - We are starting to see signs of improvement of data loading for Insights, although we do not see the issue fully resolved yet. We will provide another update once we have confirmed there is no reoccurrence of the issue.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>01:28</var> UTC</small><br><strong>Update</strong> - We are currently investigating a possible issue with Insights data loading slowly. We have escalated this to our data processing partner for assistance.<br /><br />You will notice that Insights reporting loads very slowly in NOM or the AA. We apologize for this impact and will share additional information here as soon as it is available.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>23:35</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating a possible issue NewStore Insights in NOM. We can see this is impacting up-to-date reporting for Return data specifically.<br /><br />We are currently engaging the appropriate resources internally and will share additional information here as soon as it is available.</p>tag:status.newstore.net,2005:Incident/198685722024-02-07T07:30:56Z2024-02-07T07:30:56ZScheduled Maintenance - Authentication Platform<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>07:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>06:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>17:05</var> UTC</small><br><strong>Scheduled</strong> - On February 7th, 2024, NewStore will be upgrading our authentication platform between 06:30 and 7:30 UTC. <br /><br />During the upgrade, customers may experience degraded performance using NewStore Applications (NOM, Associate App, etc). Downtime is not expected, but it is possible for our services to be unavailable for up to 1 minute during this change.<br /><br />The last attempt at this upgrade from January 25th had to be rescheduled (https://status.newstore.net/incidents/5l8dmw7kpgdy).</p>tag:status.newstore.net,2005:Incident/198864812024-02-05T08:01:03Z2024-02-05T08:01:03ZScheduled Maintenance - Newstore Insights<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>08:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>17:19</var> UTC</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance on NewStore Insights, involving a mandatory upgrade to our Insights reporting on February 5th at 12:00 am UTC, which will last for 6-8 hours. During this time, viewing of reports should not be impacted, however, Insights will be in ephemeral (read-only mode) during the upgrade. <br /><br />Any changes including adding/editing users, reports, dashboards, data sets, filters, schedules, etc made during this upgrade will be lost after the upgrade is completed.</p>tag:status.newstore.net,2005:Incident/199030212024-02-04T01:31:24Z2024-02-04T01:31:24ZIssue Related to Authentication Slowness in NOM Insights<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>01:31</var> UTC</small><br><strong>Resolved</strong> - Our Engineering team found and fixed an issue related to Authentication slowness in NOM Insights. Our teams will continue to investigate further any slowness that can be found to prevent further issues. <br /><br />We apologize again for the impact this has caused your reporting, as we know this is an important and timely service. If you are seeing longer than normal response times in Insights or experiencing any errors please contact NewStore Support.</p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>00:39</var> UTC</small><br><strong>Monitoring</strong> - We have a fix in place and are actively monitoring the platform. At this time, you should start to see improvements in loading times for Insights in NOM. We will provide another update once we have confirmed there is no reoccurrence of the issue.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>23:38</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating a possible issue with Insights reporting in NOM.<br /><br />You may experience Authentication slowness in Insights while we continue to investigate and resolve this issue. We apologize for the inconvenience and will keep you updated with our progress here.</p>tag:status.newstore.net,2005:Incident/197673752024-01-25T07:30:23Z2024-01-25T07:30:23ZScheduled Maintenance - Authentication Platform<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>07:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>06:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>16:42</var> UTC</small><br><strong>Scheduled</strong> - On January 25th 2024, NewStore will be upgrading our authentication platform between 06:30 and 7:30 UTC.<br /><br />During the upgrade, customers may experience degraded performance using NewStore Applications (NOM, Associate App, etc). Downtime is not expected, but it is possible for our services to be unavailable for up to 1 minute during this change.<br /><br />We aim to minimize the downtime of this upgrade. Please reach out to Support if you run into any additional issues during this time period.</p>tag:status.newstore.net,2005:Incident/198106852024-01-23T23:00:00Z2024-01-23T23:00:00ZService degradation for NOM Insights<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>23:00</var> UTC</small><br><strong>Resolved</strong> - Our Engineering team found and fixed an issue related to Authentication slowness in NOM Insights. Our teams will continue to investigate further any slowness that can be found to prevent further issues. <br /><br />We apologize again for the impact this has caused your reporting, as we know this is an important and timely service. If you are seeing longer than normal response times in Insights or experiencing any errors please contact NewStore Support.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>22:09</var> UTC</small><br><strong>Monitoring</strong> - We have a fix in place and are actively monitoring the platform. At this time, you should start to see improvements in loading times for Insights in NOM. We will provide another update once we have confirmed there is no reoccurrence of the issue.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>21:48</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating a possible issue with Insights reporting in NOM.<br /><br />You may experience slowness in Insights while we continue to investigate and resolve this issue. We apologize for the inconvenience and will keep you updated with our progress here.</p>tag:status.newstore.net,2005:Incident/196806592024-01-16T09:01:21Z2024-01-16T09:01:21ZScheduled Maintenance - Customer Data<p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>09:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>Scheduled</strong> - We will be performing additional scheduled maintenance for Customer data on January 16th at 8:00 AM UTC which will last about an hour. During this time, you may experience a disruption in customer operations in the Associate App and NOM, and in integrations with Consumer Profile APIs.<br />Order injection might be impacted during this time. NewStore will re-inject all orders that might have been affected by this Maintenance.<br />Associates in stores might see errors when they try to look up, create, edit, or assign customers.</p>tag:status.newstore.net,2005:Incident/196695332024-01-10T20:36:07Z2024-01-10T20:36:07ZPartial outage related to order routing<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>20:36</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved and the necessary events have been replayed.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>17:38</var> UTC</small><br><strong>Monitoring</strong> - The source of this issue has been identified, and NewStore is in the process of replaying all the necessary events to process the affected orders.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>17:09</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating a possible issue with Order Routing. This has the potential to impact orders routed to a DC to remain in a Routing status. <br />We apologize for any inconvenience this is causing and we will continue to share additional information here as soon as it is available.</p>tag:status.newstore.net,2005:Incident/196581652024-01-09T18:00:36Z2024-01-09T18:00:36ZService Degradation with Store Fulfillment orders<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>Resolved</strong> - The applied fix has resolved the issue. Please restart the Associate App if associates continue to see this error when fulfilling / packing orders.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>17:20</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented to resolve this fulfillment problem, and we are currently monitoring the results of this fix.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>16:58</var> UTC</small><br><strong>Identified</strong> - The cause of this issue has been identified and we are working to resolve it now.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>16:12</var> UTC</small><br><strong>Investigating</strong> - NewStore is currently investigating an issue with fulfilling orders routed to stores. We will share additional details as soon as they are available.</p>tag:status.newstore.net,2005:Incident/194909402024-01-09T09:00:39Z2024-01-09T09:00:39ZScheduled Maintenance - NewStore Insights<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>08:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>17:27</var> UTC</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance for our Insights dashboards on January 9th at 8:00 AM UTC which will last about an hour. During this time, you may experience a disruption in customer operations in the Associate App and NOM, and in integrations with Consumer Profile APIs.<br /><br />Order injection might be impacted during this time. NewStore will re-inject all orders that might have been affected by this Maintenance.<br /><br />Associates in stores might see errors when they try to look up, create, edit, or assign customers.</p>tag:status.newstore.net,2005:Incident/194122452023-12-14T09:46:27Z2023-12-14T09:46:27ZService degradation related to Event Stream<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>09:46</var> UTC</small><br><strong>Resolved</strong> - The incident is now resolved and our Engineering teams has confirmed that all events have been replayed and GraphQL is now updated. <br /><br />Consequently, the GraphQL orders data now includes the previously missing demand location ID.<br /><br />Should you encounter any issues with your orders or have any questions, please don't hesitate to contact NewStore Support for assistance. <br /><br />Thank you for your patience during this incident.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>15:58</var> UTC</small><br><strong>Update</strong> - While we have fixed the root cause of the missing "demand_location_id" attribute in our platform for newly created events, our team is still working on replaying past events with the corrected data. This, in turn, is expected to correct GraphQL query responses. <br /><br />We would like to inform you that all the "sales_order.captured" events have already been replayed. At present, our team is actively working on replaying all the other effected order events. The size and volume of events causes us to change our estimate for the completion. At this moment we expect all events to be replayed by the end of the US business day. We will continue to provide updates on our progress.<br /><br />We apologize for the impact that this is having on your integrations. Please be assured that no data was lost, and we are dedicated to correcting the data as soon as possible.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>10:32</var> UTC</small><br><strong>Update</strong> - While we have fixed the root cause of the missing "demand_location_id" attribute in our platform for newly created events, our team is still working on replaying past events with the corrected data. This, in turn, is expected to correct GraphQL query responses.<br /><br />We would like to inform you that all the "sales_order.captured" events have already been replayed. At present, our team is actively working on replaying all the other effected order events. We will continue to provide updates on our progress.<br /><br />We apologize for the impact that this is having on your integrations. Please be assured that no data was lost, and we are dedicated to correcting the data as soon as possible.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>00:34</var> UTC</small><br><strong>Update</strong> - While we have fixed the root cause of the missing "demand_location_id" attribute in our platform for newly created events, our team is still working on replaying past events with the corrected data. This, in turn, is expected to correct GraphQL query responses.<br /><br />Unfortunately, we expect this batch processing of past events to continue into tomorrow (Eastern Standard Time), but we will continue to provide updates on our progress. We apologize for the impact that this is having on your integrations. Please be assured that no data was lost, and we are dedicated to correct the data as soon as possible.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>20:38</var> UTC</small><br><strong>Update</strong> - We still monitoring the platform and our engineering team continues to work on fixing the data for orders impacted by this incident. We will provide another update once we have confirmed that all the orders impacted have been fixed.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>16:24</var> UTC</small><br><strong>Update</strong> - We continue to actively monitoring the platform. All new orders will have the demand Location ID field populated in GraphQl and our team continues to work on fixing the data for orders impacted by this incident. We will provide another update once we have confirmed that all the orders impacted have been fixed.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>12:58</var> UTC</small><br><strong>Monitoring</strong> - We have a fix in place and are actively monitoring the platform. All new orders will have the demand Location ID field populated in GraphQl and our team is working on fixing the data for orders impacted by this incident. We will provide another update once we have confirmed that all the orders impacted have been fixed.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>12:42</var> UTC</small><br><strong>Identified</strong> - We have identified the cause of the issue with GraphQl and are currently working on a solution. We apologize for any inconvenience this causes and will continue to share additional information here as soon as it is available.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>12:27</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating a possible issue with the Event Stream. This has the potential to impact GraphQl where the demand Location Id field is appearing as null for orders <br /><br />We will share additional information here as soon as it is available.</p>tag:status.newstore.net,2005:Incident/193675152023-12-11T08:31:15Z2023-12-11T08:31:15ZScheduled Maintenance - Newstore Insights<p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>08:31</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>14:48</var> UTC</small><br><strong>Scheduled</strong> - We will be preforming a scheduled maintenance for our Insights Dashboards on Monday the 11th at 8am UTC that will last for about half an hour. During this period Insights performance will be slower and/or temporarily unavailable during this time.</p>tag:status.newstore.net,2005:Incident/193512482023-12-06T14:46:51Z2023-12-06T14:46:51ZAdyen Degraded performance for Cloud Terminal Endpoints in EU<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>14:46</var> UTC</small><br><strong>Resolved</strong> - Adyen have confirmed that since 15:20 CET, the issue affecting the performance of Cloud Terminal API endpoints in Europe has fully recovered.<br /><br />Please see Adyen's status page for further information regarding this incident: https://status.adyen.com/</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>13:56</var> UTC</small><br><strong>Identified</strong> - Adyen has identified the root cause of the issue and Adyen Engineering is still working on mitigating the degraded performance issue for terminals in Europe.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>13:12</var> UTC</small><br><strong>Investigating</strong> - Adyen has alerted its users that they are experiencing some service degradation causing degraded performance of our platform for a subset of customers connecting to Adyen's Cloud Terminal endpoints in Europe. The issue was identified starting 13:26 CET and investigations are ongoing.<br /><br />We will share further updates soon.<br /><br />Please also see Adyen's Status page for more information on this service degradation: https://status.adyen.com/</p>tag:status.newstore.net,2005:Incident/193172652023-12-04T18:01:41Z2023-12-04T18:01:41ZOutage related to Cart Synchronization<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>18:01</var> UTC</small><br><strong>Resolved</strong> - The errors impacting Adding to Cart in the Associate App are now resolved. If your Stores switched to Offline mode during the outage, we believe it is now safe to switch back. We apologize for the impact that this caused your Associates in-store. Our team will continue to monitor and fully investigate the root cause.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>17:46</var> UTC</small><br><strong>Monitoring</strong> - We have a fix in place and are actively monitoring the platform. At this time, Adding to Cart in the Associate App should be working normally without the need for Offline mode. We will provide another update once we have confirmed there is no reoccurrence of the issue.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>17:36</var> UTC</small><br><strong>Investigating</strong> - We have reports of POS issue on the associate app. Customers affected will see they are unable to add products to cart and get a error prompt of a cart synchronization error.<br /><br />Engineering team is currently investigating the issue and attempting to resolve the problem.<br /><br />If you encounter issues with the POS, you may attempt to use offline more and use the cached catalog on the app. We will share additional information here as soon as it is available.</p>tag:status.newstore.net,2005:Incident/192438992023-11-29T20:06:57Z2023-11-29T20:06:57ZUPS API Degredation<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>20:06</var> UTC</small><br><strong>Resolved</strong> - The UPS API has stabilized.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>18:44</var> UTC</small><br><strong>Monitoring</strong> - Error rates from the UPS API have returned to normal. We are monitoring their performance.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>17:57</var> UTC</small><br><strong>Investigating</strong> - We have been alerted by EasyPost that UPS API is experiencing some service degradation for labels and ratings. If your business uses UPS, this could affect shipping offers for Store Fulfillment or Order Injection. <br />At this time, our advice is to retry your operation, if you run into an error. Please feel free to contact NewStore Support if you have any questions. <br /><br />Please also see EasyPost's Status page for more information on this service degradation: https://www.easypoststatus.com/</p>tag:status.newstore.net,2005:Incident/192356162023-11-28T19:46:29Z2023-11-28T19:46:29ZFedEx API Degradation<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>19:46</var> UTC</small><br><strong>Resolved</strong> - According to EasyPost, the FedEx rating API errors and request timeouts have subsided and the service has recovered. https://www.easypoststatus.com/<br /><br />If you are running into any issues getting Shipping Offers and retrying the operation is not working, please contact NewStore Support.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>17:05</var> UTC</small><br><strong>Investigating</strong> - EasyPost has alerted its users that FedEX API is experiencing some service degradation. If your business uses FedEx, this could affect shipping offers for Store Fulfillment or Order Injection. At this time, our advice is to retry your operation, if you run into an error. Please feel free to contact NewStore Support if you have any questions. <br /><br />Please also see EasyPost's Status page for more information on this service degradation: https://www.easypoststatus.com/</p>tag:status.newstore.net,2005:Incident/192275052023-11-28T02:44:44Z2023-11-28T02:44:44ZEasyPost Degraded FedEx API performance and Degraded UPS Mail Innovations Rating Performance<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>02:44</var> UTC</small><br><strong>Resolved</strong> - The FedEx rating API errors and request timeouts have subsided and the service has recovered. <br /><br />Please see EasyPost's status page for further information regarding this incident: https://www.easypoststatus.com/</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>21:01</var> UTC</small><br><strong>Monitoring</strong> - The FedEx API has seen an improvement in error rates and we are continuing to monitor the performance.<br /><br />Please view the current status and updates directly from EasyPost here: https://www.easypoststatus.com/<br /><br />This may still cause issues with booking deliveries and creating shipping labels. In response to this, deliveries will be retried automatically, but can also be retried from within the Associate App. If you have any persisting issues booking the shipment thru EasyPost, please, be advised that you can book shipments outside of NewStore Platform and update the item status thru NOM if you have this feature enabled.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>19:31</var> UTC</small><br><strong>Identified</strong> - The FedEx API is experiencing elevated rates of errors and request timeouts for rating. FedEx has been notified and we are still awaiting on Fedex to address the issues with their API performance degradation. We will continue to monitor the situation.<br /><br />Please view the current status and updates directly from EasyPost here: https://www.easypoststatus.com/<br /><br />This may cause issues with booking deliveries and creating shipping labels. In response to this, deliveries will be retried automatically, but can also be retried from within the Associate App. If you have any persisting issues booking the shipment thru EasyPost, please, be advised that you can book shipments outside of NewStore Platform and update the item status thru NOM if you have this feature enabled.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>17:39</var> UTC</small><br><strong>Update</strong> - The FedEx API is experiencing elevated rates of errors and request timeouts for rating. FedEx has been notified and EasyPost engineers will continue to monitor the performance of the API.<br /><br />Please view the current status and updates directly from EasyPost here: https://www.easypoststatus.com/<br /><br />This may cause issues with booking deliveries and creating shipping labels. In response to this, deliveries will be retried automatically, but can also be retried from within the Associate App. If you have any persisting issues booking the shipment thru EasyPost, please, be advised that you can book shipments outside of NewStore Platform and update the item status thru NOM if you have this feature enabled.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>17:15</var> UTC</small><br><strong>Update</strong> - EasyPost's engineers are still investigating the issue with Fedex API, we will continue to monitor the situation. <br /><br />EasyPost has reported that the UPS Mail Innovations API errors and request timeouts have subsided and the service has recovered.<br /><br />Please view the current status and updates directly from EasyPost here: https://www.easypoststatus.com/<br /><br />This may cause issues with booking deliveries and creating shipping labels. In response to this, deliveries will be retried automatically, but can also be retried from within the Associate App. If you have any persisting issues booking the shipment thru EasyPost, please, be advised that you can book shipments outside of NewStore Platform and update the item status thru NOM if you have this feature enabled.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>16:23</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>16:22</var> UTC</small><br><strong>Investigating</strong> - We have received reports that EasyPost's API are having issues with performance and availability. Please view the current status and updates directly from EasyPost here: https://www.easypoststatus.com/<br /><br />This may cause issues with booking deliveries and creating shipping labels. In response to this, deliveries will be retried automatically, but can also be retried from within the Associate App.</p>