All Systems Operational
About This Site
Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://support.newstore.com/.
NewStore Platform
Operational
Business areas
Operational
Checkout
Operational
Payments
Operational
Returns & Exchanges
Operational
Fulfillment
Operational
Shipping
Operational
Routing
Operational
Inventory Management
Operational
Omnichannel Manager
Operational
Customer Operations
Operational
Third-Party Integrations
Operational
Payment Service Provider
Operational
Avalara Tax Calculation Service
Operational
Dashboards
Operational
Authorization Service
Operational
Auth0 User Authentication
Operational
EasyPost API
Operational
Consumer App
Operational
Backend API
Operational
Events API
Operational
Smartbanner
Operational
Studio (Frontend)
Operational
Studio API
Operational
Push API
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance - NewStore Insights
Apr 28, 2024 23:00 - Apr 29, 2024 07:00 UTC
We will be performing scheduled maintenance on NewStore Insights, involving a mandatory upgrade to our Insights reporting on April 28th at 11:00 pm UTC, which will last for 6-8 hours. During this time, viewing of reports should not be impacted, however, Insights will be in ephemeral (read-only mode) during the upgrade.
Any changes including adding/editing users, reports, dashboards, data sets, filters, schedules, etc made during this upgrade will be lost after the upgrade is completed.
Posted on Apr 22, 2024 - 15:55 UTC
Any changes including adding/editing users, reports, dashboards, data sets, filters, schedules, etc made during this upgrade will be lost after the upgrade is completed.
Posted on Apr 22, 2024 - 15:55 UTC
Scheduled Maintenance of Order Management Database
Apr 30, 2024 05:30-06:30 UTC
Affected Areas: Order Injection, Order Placement, Order Modification such as Shipping Address changes and extending grace period
Newstore will perform a mandatory operating system upgrade of the database cluster storing order information. This update will occur on April 30th, 2024, between 05:30 and 06:30 UTC. This timeframe should result in the lowest impact on our retailers. During the maintenance window, there will be a brief interruption of up to 1 minute.
This may cause the order injection functionality "/fulfill_order" endpoint to respond with a timeout error. Orders placed via this API will be stored in the injection functionality and retried after the maintenance is complete. Please allow engineering time to work through the backlog after the maintenance window is over.
This brief interruption will impact In-Store transactions such as: Cash & Carry, Endless Aisle, Mixed Cart orders, Printing Receipts, Looking up Purchase History and Processing Returns, that will temporarily not work. However, it will still be possible to process Blind Returns. This means that orders placed In-Store or eCom will not be visible in NOM, AA, or the CA.
Order modifications such as updating the shipping address during the grace period, extending the grace period, canceling orders through NOM, and swapping items will not be possible. These requests will need to be retried after maintenance is concluded.
After the maintenance window, NewStore will automatically generate and attach the receipt to the order in NOM. Associates can send receipts via email in the Associate App, and NewStore will automatically send out the receipt after the order backlog has been processed.
Posted on Apr 25, 2024 - 20:25 UTC
Newstore will perform a mandatory operating system upgrade of the database cluster storing order information. This update will occur on April 30th, 2024, between 05:30 and 06:30 UTC. This timeframe should result in the lowest impact on our retailers. During the maintenance window, there will be a brief interruption of up to 1 minute.
This may cause the order injection functionality "/fulfill_order" endpoint to respond with a timeout error. Orders placed via this API will be stored in the injection functionality and retried after the maintenance is complete. Please allow engineering time to work through the backlog after the maintenance window is over.
This brief interruption will impact In-Store transactions such as: Cash & Carry, Endless Aisle, Mixed Cart orders, Printing Receipts, Looking up Purchase History and Processing Returns, that will temporarily not work. However, it will still be possible to process Blind Returns. This means that orders placed In-Store or eCom will not be visible in NOM, AA, or the CA.
Order modifications such as updating the shipping address during the grace period, extending the grace period, canceling orders through NOM, and swapping items will not be possible. These requests will need to be retried after maintenance is concluded.
After the maintenance window, NewStore will automatically generate and attach the receipt to the order in NOM. Associates can send receipts via email in the Associate App, and NewStore will automatically send out the receipt after the order backlog has been processed.
Posted on Apr 25, 2024 - 20:25 UTC