All Systems Operational

About This Site

Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://support.newstore.com/.

Uptime over the past 90 days. View historical uptime.
NewStore Platform Operational
90 days ago
99.99 % uptime
Today
Business areas Operational
Checkout Operational
Payments Operational
Returns & Exchanges Operational
Fulfillment Operational
Shipping Operational
Routing Operational
Inventory Management Operational
Omnichannel Manager Operational
Third-Party Integrations Operational
Payment Service Provider Operational
Avalara Tax Calculation Service Operational
Dashboards Operational
Authorization Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
NewStore Platform
Fetching
Past Incidents
Mar 4, 2021

No incidents reported today.

Mar 3, 2021

No incidents reported.

Mar 2, 2021

No incidents reported.

Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021
Planned Maintenance for our third party Authorization Service
Completed - The scheduled maintenance has been completed.
Feb 25, 11:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 11:15 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 17, 22:05 UTC
Scheduled - Our third party Authentication Service Auth0 will be undergoing a 30 minute maintenance on Thursday February 25th at 11:15am UTC until 11:45am UTC. During this time, there is a chance for brief connection interruption (~30 seconds). We don't anticipate any additional customer impact during this time.

For more information on this third party maintenance please also review their status page: https://status.auth0.com/incidents/rvmwgf3jxqfr
Feb 16, 19:33 UTC
Feb 24, 2021
Service degradation for NOM user management.
Resolved - All affected NewStore services have been fully restored at this point. The team will continue to monitor and investigate the root cause.
Feb 24, 18:42 UTC
Monitoring - We have a possible fix in place and are actively monitoring the platform. We will share additional information on the Status page as soon as it is available.
Feb 24, 18:30 UTC
Identified - We have identified the cause of an issue currently impacting NOM user management, and we are working quickly to resolve the problem. We will continue to update you with additional information here as soon as it is available.
Feb 24, 18:06 UTC
Investigating - The team at NewStore is currently investigating a problem with changing a user's store in NOM. This will only affect customers on the new Roles & Permissions version of NOM. We will share additional information here as soon as it is available.
Feb 24, 17:47 UTC
Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.

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