All Systems Operational

About This Site

Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://support.newstore.com/.

Uptime over the past 90 days. View historical uptime.
NewStore Platform Operational
90 days ago
100.0 % uptime
Today
Business areas Operational
90 days ago
99.99 % uptime
Today
Checkout Operational
90 days ago
99.97 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Returns & Exchanges Operational
90 days ago
100.0 % uptime
Today
Fulfillment Operational
90 days ago
100.0 % uptime
Today
Shipping Operational
90 days ago
100.0 % uptime
Today
Routing Operational
90 days ago
100.0 % uptime
Today
Inventory Management Operational
90 days ago
100.0 % uptime
Today
Omnichannel Manager Operational
90 days ago
100.0 % uptime
Today
Customer Operations ? Operational
90 days ago
100.0 % uptime
Today
Event Stream Operational
90 days ago
100.0 % uptime
Today
Promotions Operational
90 days ago
100.0 % uptime
Today
Payment Service Provider Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Authorization Service Operational
90 days ago
100.0 % uptime
Today
Fiscalization Provider Service Operational
90 days ago
100.0 % uptime
Today
Third-Party Integrations Operational
90 days ago
100.0 % uptime
Today
Avalara Tax Calculation Service Operational
90 days ago
100.0 % uptime
Today
Auth0 User Authentication Operational
90 days ago
100.0 % uptime
Today
EasyPost API Operational
90 days ago
100.0 % uptime
Today
Shopping App Operational
90 days ago
100.0 % uptime
Today
Backend API Operational
90 days ago
100.0 % uptime
Today
Events API Operational
90 days ago
100.0 % uptime
Today
Smartbanner Operational
90 days ago
100.0 % uptime
Today
Studio (Frontend) Operational
90 days ago
100.0 % uptime
Today
Studio API Operational
90 days ago
100.0 % uptime
Today
Push API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 22, 2024

No incidents reported today.

Oct 21, 2024
Event Stream Maintenance
Completed - The scheduled maintenance has been completed.
Oct 21, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 06:00 UTC
Scheduled - NewStore will be performing maintenance on the event stream service on Monday 21st of October from 6:00AM to 7:00AM UTC. We do not expect any downtime or loss of service, but there may be a minimal increase in event delivery latency for the duration of the activity.
Oct 16, 17:57 UTC
Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024
Service degradation for Order Routing
Resolved - We have finished updating all orders that incorrectly showed as Routing in NOM. All orders affected by this issue should now be displaying the correct and appropriate status. Our team will conclude our root cause analysis and share with your teams in the near future.

We apologize for the impact that this caused your team.

If you still believe that you are affected by this issue, please contact NewStore Support.
Oct 18, 18:28 UTC
Monitoring - The Engineering team has implemented a fix and is currently monitoring the platform. At this time, new orders should be routing as expected.
The team is also working on cleanup from this incident, focusing on identifying and addressing orders that are still stuck in routing status.

We apologize for the inconvenience and will provide updates here as soon as more information is available.
Oct 18, 10:37 UTC
Identified - We have identified the cause of the issue affecting Order Routing. During this incident, you may experience delays in the order routing and transition of In-Store orders from Routing to Completed status. Our Engineering team is actively working to resolve the problem.

We apologize for the inconvenience and will provide updates here as soon as more information becomes available.
Oct 18, 09:55 UTC
Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.

Oct 15, 2024

No incidents reported.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

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