All Systems Operational

About This Site

Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://support.newstore.com/.

Uptime over the past 90 days. View historical uptime.
NewStore Platform Operational
90 days ago
100.0 % uptime
Today
Business areas Operational
90 days ago
99.99 % uptime
Today
Checkout Operational
90 days ago
99.97 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Returns & Exchanges Operational
90 days ago
100.0 % uptime
Today
Fulfillment Operational
90 days ago
100.0 % uptime
Today
Shipping Operational
90 days ago
100.0 % uptime
Today
Routing Operational
90 days ago
100.0 % uptime
Today
Inventory Management Operational
90 days ago
100.0 % uptime
Today
Omnichannel Manager Operational
90 days ago
100.0 % uptime
Today
Customer Operations ? Operational
90 days ago
100.0 % uptime
Today
Event Stream Operational
90 days ago
100.0 % uptime
Today
Promotions Operational
90 days ago
100.0 % uptime
Today
Payment Service Provider Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Authorization Service Operational
90 days ago
100.0 % uptime
Today
Fiscalization Provider Service Operational
90 days ago
100.0 % uptime
Today
Third-Party Integrations Operational
90 days ago
100.0 % uptime
Today
Avalara Tax Calculation Service Operational
90 days ago
100.0 % uptime
Today
Auth0 User Authentication Operational
90 days ago
100.0 % uptime
Today
EasyPost API Operational
90 days ago
100.0 % uptime
Today
Shopping App Operational
90 days ago
100.0 % uptime
Today
Backend API Operational
90 days ago
100.0 % uptime
Today
Events API Operational
90 days ago
100.0 % uptime
Today
Smartbanner Operational
90 days ago
100.0 % uptime
Today
Studio (Frontend) Operational
90 days ago
100.0 % uptime
Today
Studio API Operational
90 days ago
100.0 % uptime
Today
Push API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 11, 2024

No incidents reported today.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024
Scheduled Maintenance - Australia Post Tracking
Completed - The scheduled maintenance has been completed.
Oct 5, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 11:00 UTC
Scheduled - We have received notification from Easypost that there will be a scheduled maintenance on Oct 5 , 04:00 - 13:00 PDT.

Australia Post's Tracking API has a planned outage scheduled maintenance. During this time packages will not be trackable until this maintenance is complete.

Please also see EasyPost's Status page for more information on this scheduled maintenance: https://www.easypoststatus.com/incidents/qnk7ms98qshg
Oct 2, 19:31 UTC
Oct 4, 2024

No incidents reported.

Oct 3, 2024
Orders stuck in Pending
Resolved - This incident has been resolved.
Oct 3, 23:46 UTC
Monitoring - We have noticed an uptick in orders stuck in Pending for the past several hours. We are currently scaling up our resources and monitoring the issue. You may see an increased number of orders in Pending, but they should start to reduce soon.

We will update you once we have confirmed that systems are working again as expected.
Oct 3, 20:37 UTC
Oct 2, 2024
GraphQL Service Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Oct 2, 15:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 13:30 UTC
Scheduled - To enhance the reliability of our GraphQL service, we are conducting emergency maintenance on its underlying infrastructure. During this time, some customers may experience delayed responses or timeouts when using GraphQL. We will keep this page updated with the latest information on the progress of the maintenance.
Oct 2, 13:16 UTC
Degraded performance related to Event Stream
Resolved - The issue has been resolved, and events are now publishing as expected. If you experience any further problems, please reach out to NewStore Support.
Oct 2, 10:07 UTC
Monitoring - We have identified and fixed the issue affecting event publishing on the NewStore Platform. All previously missed events should now be caught up, and the event stream is fully operational. We will continue to monitor the situation closely.
Oct 2, 09:29 UTC
Investigating - We are currently investigating a possible issue with events not being published to the event stream integrations. This has the potential to impact any event stream that is listening to NewStore Platform events. We will share additional information here as soon as it is available.
Oct 2, 08:02 UTC
Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024
Partial Outage related to Order delivery
Resolved - Our Engineering teams has confirmed that all order have been replayed. Affected orders should not be stuck anymore.

If you have any issues with order or questions you can reach out to NewStore Support for assistance.
Sep 27, 22:54 UTC
Monitoring - Our Engineering team has identified a possible issue with Order delivery. This might had caused some Orders not transitioning to Shipped automatically. We have a possible fix in place and are actively monitoring the platform.

For orders that were stuck Awaiting Pickup during this Incident, please expect to wait a little longer while we replay all paused orders.

We apologize for the impact this caused your business. We will share additional information on the Status page as soon as it is available.

If you have any further concerns or need assistance, please don’t hesitate to reach out to our Support team.
Sep 27, 22:04 UTC
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