All Systems Operational

About This Site

Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://support.newstore.com/.

NewStore Platform Operational
90 days ago
99.98 % uptime
Today
Business areas Operational
90 days ago
100.0 % uptime
Today
Checkout Operational
Payments Operational
Returns & Exchanges Operational
Fulfillment Operational
Shipping Operational
Routing Operational
Inventory Management Operational
Omnichannel Manager Operational
Customer Operations Operational
90 days ago
100.0 % uptime
Today
Third-Party Integrations Operational
Payment Service Provider Operational
Avalara Tax Calculation Service Operational
Dashboards Operational
Authorization Service Operational
Auth0 User Authentication Operational
EasyPost API Operational
Consumer App Operational
90 days ago
100.0 % uptime
Today
Backend API Operational
90 days ago
100.0 % uptime
Today
Events API Operational
90 days ago
100.0 % uptime
Today
Smartbanner Operational
90 days ago
100.0 % uptime
Today
Studio (Frontend) Operational
90 days ago
100.0 % uptime
Today
Studio API Operational
90 days ago
100.0 % uptime
Today
Push API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 28, 2024
Resolved - The EasyPost incident is now resolved and all affected NewStore services should now be fully restored.

For more details, please view the current status and updates directly from EasyPost here: https://www.easypoststatus.com/incidents/1qx8zfj48c6l

Feb 28, 09:42 UTC
Monitoring - Easypost has reported, the API availability has returned to normal. Easypost engineers are continuing to monitor this situation

Please view the current status and updates directly from EasyPost here: https://www.easypoststatus.com/incidents/1qx8zfj48c6l

There might be issues with booking deliveries and creating shipping labels while we monitor the situation. In response to this, deliveries will be retried automatically, but can also be retried from within the Associate App.

Feb 27, 21:54 UTC
Identified - We have received from Easypost that the issue has been identified, their engineers are continuing to monitor as the API is returning to a working order state.

Please view the current status and updates directly from EasyPost here: https://www.easypoststatus.com/incidents/1qx8zfj48c6l

This may still cause some issues with booking deliveries and creating shipping labels. In response to this, deliveries will be retried automatically, but can also be retried from within the Associate App.

Feb 27, 21:36 UTC
Investigating - We have received reports that EasyPost's API are having issues with performance and availability. Please view the current status and updates directly from EasyPost here: https://www.easypoststatus.com/incidents/1qx8zfj48c6l

This may cause issues with booking deliveries and creating shipping labels. In response to this, deliveries will be retried automatically, but can also be retried from within the Associate App.

Feb 27, 21:28 UTC
Feb 27, 2024
Resolved - The AvalaraTax service has been fully restored, so taxes should now be generating during Checkout. We apologize for any impact that this caused your teams. If you are still experiencing taxes not being collected during Checkout, please reach out to NewStore Support.
Feb 27, 22:36 UTC
Monitoring - Avalara reported a a partial outage at AvalaraTax. This has the potential to impact calculating taxes during Checkout.

Currently they reported that their response team has addressed the issue impacting Avalara AvaTax and continues to monitor service to ensure full service for all customers, but please also see Avalara's status page for more information: https://status.avalara.com/

Feb 27, 22:31 UTC
Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024
Completed - The scheduled maintenance has been completed.
Feb 24, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 06:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 23, 08:00 UTC
Scheduled - We will be performing scheduled maintenance on NewStore Insights, to improve our performance and stability for Insights reporting on February 24 at 6:00 am UTC, which will last for 30 minutes.

During this time, all Insights functionality will be interrupted for the duration of the maintenance. So it is recommended that any work surrounding Insights reporting to be help outside of this timeframe.

Feb 23, 08:00 UTC
Feb 23, 2024

No incidents reported.

Feb 22, 2024

No incidents reported.

Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.