Partially Degraded Service
About This Site
Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://help.newstore.com/.
NewStore Platform
Operational
Business Areas
Operational
Checkout
Operational
Payments
Operational
Returns & Exchanges
Operational
Fulfillment
Operational
Shipping
Operational
Routing
Operational
Inventory Management
Operational
Omnichannel Manager
Operational
Customer Operations
Operational
Event Stream
Operational
Promotions
Operational
Payment Service Provider
Operational
Insights
Operational
Authorization Service
Operational
Fiscalization Provider Service
Operational
Cash Management
Operational
Shopping App
Operational
Backend API
Operational
Events API
Operational
Smartbanner
Operational
Studio (Frontend)
Operational
Studio API
Operational
Push API
Operational
Third-Party Integrations
Degraded Performance
Avalara Tax Calculation Service
Operational
Auth0 User Authentication
Operational
EasyPost API
Operational
Twilio SMS Long Code, North America
Operational
Twilio SMS Short Code, North America
Operational
Twilio SMS, APAC
Operational
Twilio SMS
Degraded Performance
Twilio Messaging Channels
Operational
Twilio Messaging Services
Operational
Twilio Programmable Messaging API
Operational
Stripe Dashboard
Operational
Stripe API
Operational
NewStore Support Ticketing System
Operational
Jira Service Management Authentication and User Management
Operational
NewStore Support Portal
Operational
Product Documentation
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Event Stream Configuration API maintenance Apr 7, 2026 07:00-07:15 UTC
NewStore will perform infrastructure upgrades related to Event Stream Configuration APIs.
Registering new integrations, activating, deactivating, or deleting existing integrations, as well as polling integration status via the Event Stream Configuration API, may temporarily return 5xx errors. We expect a brief impact of less than 5 minutes during the maintenance window.
Customers using these APIs should retry failed requests after a short delay.
There is no expected impact for Associate App or NOM.
Existing event stream integrations will not be impacted and will continue to receive events during the maintenance window.
If you have any questions, please contact NewStore Support.
Posted on Mar 31, 2026 - 13:37 UTC
Registering new integrations, activating, deactivating, or deleting existing integrations, as well as polling integration status via the Event Stream Configuration API, may temporarily return 5xx errors. We expect a brief impact of less than 5 minutes during the maintenance window.
Customers using these APIs should retry failed requests after a short delay.
There is no expected impact for Associate App or NOM.
Existing event stream integrations will not be impacted and will continue to receive events during the maintenance window.
If you have any questions, please contact NewStore Support.
Posted on Mar 31, 2026 - 13:37 UTC
Scheduled Maintenance - Payments Apr 8, 2026 06:00-07:00 UTC
NewStore will be performing maintenance on the payment infrastructure to implement upgrades to the underlying databases. The maintenance window will take place over one hour on April 8th, 2026 from 6:00 to 7:00 AM UTC.
Maintenance Window: 8th of April 06:00am to 07:00am UTC
Affected Components:
- Payments
- All payment processing operations
- Cash management
Associate App:
- Cash management operations
NOM:
- Cash management reports
Impact Description:
- Retailers in the Associate App: Delays can be observed in payment processing and occasional failures that might require the Associate retrying an operation.
- NOM (NewStore Order Management): No down time is expected, but delays can be observed in payment statuses and/or cash management reports.
Integrations:
Delays can be observed in outgoing events that are related to/triggered through payments delivered via the external webhooks:
- Event-stream webhooks
- Payment provider webhooks
Posted on Apr 01, 2026 - 15:54 UTC
Maintenance Window: 8th of April 06:00am to 07:00am UTC
Affected Components:
- Payments
- All payment processing operations
- Cash management
Associate App:
- Cash management operations
NOM:
- Cash management reports
Impact Description:
- Retailers in the Associate App: Delays can be observed in payment processing and occasional failures that might require the Associate retrying an operation.
- NOM (NewStore Order Management): No down time is expected, but delays can be observed in payment statuses and/or cash management reports.
Integrations:
Delays can be observed in outgoing events that are related to/triggered through payments delivered via the external webhooks:
- Event-stream webhooks
- Payment provider webhooks
Posted on Apr 01, 2026 - 15:54 UTC