All Systems Operational

About This Site

Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://support.newstore.com/.

NewStore Platform Operational
90 days ago
99.92 % uptime
Today
Business areas Operational
Checkout Operational
Payments Operational
Returns & Exchanges Operational
Fulfillment Operational
Shipping Operational
Routing Operational
Inventory Management Operational
Omnichannel Manager Operational
Third-Party Integrations Operational
Payment Service Provider Operational
Avalara Tax Calculation Service Operational
Dashboards Operational
Authorization Service Operational
Auth0 User Authentication Operational
EasyPost API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We will be performing a migration of our database used for the availability export feature. This migration will begin on Wednesday, August 10th @ 9pm EDT ( August 11th @ 1am UTC ) and will last for a maximum of 15 minutes. During this time, we will pause updating the availability data, and exports started during this time will not see the most recent update. Changes done during this timeframe will be processed only after the migration is complete.

This migration will not affect In-Store operations and will not have any impact on order routing or availability import features. The stock levels overview in NOM will still show the most recent availability data.

Posted on Aug 8, 23:01 UTC
Update - Due to our Engineering team needing additional time to prepare, we are delaying this migration until Wednesday, August 17th at 06:00 UTC. It is still anticipated to only take around 30 minutes to complete and all previous notes regarding impact still apply. For ease of reference, we are repeating them below:

During this time new orders will not be visible in NOM or the Associate App, updates to new orders will be delayed, and returns or other actions to these new orders cannot be conducted until the maintenance is completed.

Aug 9, 18:23 UTC
Scheduled - We will be performing a migration of the customer care order database. This migration will begin on Wednesday August 10th at 6:00 UTC and will take around 30 minutes to complete. During this time new orders will not be visible in NOM or the Associate App, updates to new orders will be delayed, and returns or other actions to these new orders cannot be conducted until the maintenance is completed.

Apologies for any confusion regarding the previous status pages, we have determined that the impact will be lower than anticipated.

Aug 3, 21:47 UTC
Past Incidents
Aug 9, 2022

No incidents reported today.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022
Resolved - At this time, we believe this issue has been resolved for new Endless Aisle orders and web order injections. We apologize again for any impact that this caused. Further communication and updates will be provided on your team's existing NewStore Support cases.
Jul 28, 18:02 UTC
Monitoring - We have a possible fix in place and are actively monitoring the platform. At this time you should be seeing signs of recovery both in Endless Aisle ordering and order injection. We apologize for the impact that this has caused your teams and we will provide another update once we have confirmed there is no reoccurrence of the issue.
Jul 28, 17:10 UTC
Investigating - We are currently investigating a possible issue with generating shipping options. This has the potential to impact processing Endless Aisle orders, as well as orders injecting into Newstore. We will share additional information here as soon as it is available.
Jul 28, 16:22 UTC
Jul 27, 2022

No incidents reported.

Jul 26, 2022

No incidents reported.