All Systems Operational

About This Site

Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://support.newstore.com/.

NewStore Platform Operational
90 days ago
99.9 % uptime
Today
Business areas Operational
90 days ago
100.0 % uptime
Today
Checkout Operational
Payments Operational
Returns & Exchanges Operational
Fulfillment Operational
Shipping Operational
Routing Operational
Inventory Management Operational
Omnichannel Manager Operational
Customer Operations Operational
90 days ago
100.0 % uptime
Today
Third-Party Integrations Operational
Payment Service Provider Operational
Avalara Tax Calculation Service Operational
Dashboards Operational
Authorization Service Operational
Auth0 User Authentication Operational
EasyPost API Operational
Consumer App Operational
90 days ago
100.0 % uptime
Today
Backend API Operational
90 days ago
100.0 % uptime
Today
Events API Operational
90 days ago
100.0 % uptime
Today
Smartbanner Operational
90 days ago
100.0 % uptime
Today
Studio (Frontend) Operational
90 days ago
100.0 % uptime
Today
Studio API Operational
90 days ago
100.0 % uptime
Today
Push API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance - Data Migration May 28, 2024 13:00 - May 31, 2024 16:00 UTC
NewStore will migrate order-related data to a new search cluster version for improved search performance starting on May 28th at 13:00 UTC and lasting until May 31th at 16:00 UTC. During this time, you may experience slower performance when fetching a customer's purchase history in the Associate App and slight delays in new orders or order updates appearing in NOM. There may also be slower performance with listing, searching, exporting orders, and fetching order details in NOM. No impact is expected when capturing and processing new orders.
Posted on May 23, 2024 - 20:00 UTC
Scheduled maintenance - Order Management May 31, 2024 05:30-06:30 UTC
Update - This maintenance window has been rescheduled from May 23rd, 2024 to May 31, 2024.
May 22, 2024 - 20:02 UTC
Scheduled - Newstore will perform a mandatory operating system upgrade of the database
cluster storing order information. This update will occur on May 31st,
2024, between 05:30 and 06:30 UTC. This timeframe should result in the
low impact for your business. During the maintenance window, there will
be a brief interruption of up to 1 minute as outlined below:

This may cause the order injection functionality "/fulfill_order" endpoint
to respond with a timeout error. Orders placed via this API will be stored
in the injection functionality and retried after the maintenance is
complete. Please allow our engineering team time to work through the backlog after
the maintenance window is over.

This brief interruption will impact In-Store transactions such as: Cash &
Carry, Endless Aisle, Mixed Cart orders, Printing Receipts, Looking up
Purchase History and Processing Returns, that will temporarily not work.
However, it will still be possible to process Blind Returns. This means
that orders placed In-Store or eCom will not be visible in NOM, Associate App, or the
Consumer App.

Order modifications such as updating the shipping address during the grace
period, extending the grace period, canceling orders through NOM, and
swapping items will not be possible. These requests will need to be retried
after maintenance is concluded.

After the maintenance window, NewStore will automatically generate and
attach the receipt to the order in NOM. Associates can send receipts via
email in the Associate App, and NewStore will automatically send out the
receipt after the order backlog has been processed.

If you have any questions or concerns, please contact NewStore Support.

May 14, 2024 - 21:48 UTC
Past Incidents
May 25, 2024

No incidents reported today.

May 24, 2024

No incidents reported.

May 23, 2024

No incidents reported.

May 22, 2024
Resolved - Easypost has reported, this incident has been resolved by FedEx.

Please see EasyPost's status page for further information regarding this incident: https://www.easypoststatus.com/

May 22, 19:07 UTC
Investigating - We have received reports that EasyPost's API are having issues with performance and availability, they are currently investigating issues purchasing FedEx Ground labels. Please view the current status and updates directly from EasyPost here: https://www.easypoststatus.com/

This may cause issues with booking deliveries and creating shipping labels.In some instances there might be issues injecting orders due to the service degradation. In response to this, deliveries will be retried automatically, but can also be retried from within the Associate App. And if you have web orders that have not made to NewStore NOM, please, re-attempt the order injection after the Easypost services have recovered.

May 22, 18:19 UTC
May 21, 2024
Completed - The scheduled maintenance has been completed.
May 21, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 12:00 UTC
Scheduled - Newstore will perform maintenance on our order management information storage infrastructure on May 21st, 2024, between 12:00 and 16:00 UTC.

While minimal impact is expected during the maintenance, you may experience slower performance when fetching customer purchase history in the Associate App and delays in listing, searching, exporting orders, and fetching order details in NOM.

If you have any questions or concerns, please contact NewStore Support.

May 17, 11:43 UTC
May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024
Completed - The scheduled maintenance has been completed.
May 15, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 07:00 UTC
Scheduled - We will be performing scheduled maintenance for the Delivery database on May 15th form 7:00 AM - 10:00 AM UTC.

During this time, any changes to the Fulfillment Configuration will be paused until the migration is complete. Updating the Fulfillment Configuration in Production during this window is not recommended as it could possibly lead to order issues.

Shipping Options generation for Order Injection and Transfer Orders may be impacted at this time if the Fulfillment Configuration is changed, otherwise there is no predicted impact to orders.
Please contact NewStore Support if you experience any issues with this during this timeframe.

May 14, 18:03 UTC
Completed - The scheduled maintenance has been completed.
May 15, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 00:00 UTC
Scheduled - We will be performing scheduled maintenance on NewStore Insights, involving a mandatory upgrade to our Insights reporting on May 15 at 12:00 am UTC, which will last for 6-8 hours. During this time, viewing of reports should not be impacted, however, Insights will be in ephemeral (read-only mode) during the upgrade.

Any changes including adding/editing users, reports, dashboards, data sets, filters, schedules, etc made during this upgrade will be lost after the upgrade is completed.

May 8, 14:43 UTC
May 14, 2024

No incidents reported.

May 13, 2024
Resolved - The incident regarding payments in-store is now resolved and all affected NewStore services have been fully restored at this point. Your store associates should now be able to transact without issue and orders will now place as expected.

Please be assured that our Engineering team is now working on gathering all orders affected. They will then attempt to finish Placing the orders that Failed.

We apologize for the impact that this caused your associates and your customers. The team will continue to monitor and fully investigate the root cause and provide a root cause analysis once completed.

May 13, 17:18 UTC
Monitoring - We have a possible fix in place regarding payment issues in-store and are actively monitoring the platform. We will provide another update once we have confirmed there is no reoccurrence of the issue. We will also provide more information on what caused this.
May 13, 16:29 UTC
May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.