Partially Degraded Service
About This Site
Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://help.newstore.com/.
NewStore Platform
Operational
Business Areas
Operational
Checkout
Operational
Payments
Operational
Returns & Exchanges
Operational
Fulfillment
Operational
Shipping
Operational
Routing
Operational
Inventory Management
Operational
Omnichannel Manager
Operational
Customer Operations
Operational
Event Stream
Operational
Promotions
Operational
Payment Service Provider
Operational
Insights
Operational
Authorization Service
Operational
Fiscalization Provider Service
Operational
Cash Management
Operational
Shopping App
Operational
Backend API
Operational
Events API
Operational
Smartbanner
Operational
Studio (Frontend)
Operational
Studio API
Operational
Push API
Operational
Third-Party Integrations
Degraded Performance
Avalara Tax Calculation Service
Operational
Auth0 User Authentication
Operational
EasyPost API
Operational
Twilio SMS Long Code, North America
Operational
Twilio SMS Short Code, North America
Operational
Twilio SMS, APAC
Operational
Twilio SMS
Degraded Performance
Twilio Messaging Channels
Operational
Twilio Messaging Services
Operational
Twilio Programmable Messaging API
Operational
NewStore Support Ticketing System
Operational
Jira Service Management Authentication and User Management
Operational
NewStore Support Portal
Operational
Product Documentation
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance - Omnichannel Insights and Store Reporting Feb 23, 2026 20:00 - Feb 24, 2026 08:00 UTC
NewStore will be performing maintenance on Omnichannel Insights and Store Reporting. The maintenance is scheduled to take place over a 12-hour window from February 23, 20:00 UTC to February 24, 08:00 UTC.
Maintenance Window:
- February 23, 20:00 UTC – February 24, 08:00 UTC
Affected Components:
- Omnichannel Insights
- Associate App Store Reporting
Impact Description:
- During the maintenance window, Omnichannel Insights and Associate App Store Reporting may be intermittently unavailable for short periods of time.
- Any changes made in Insights > Explore (e.g., updating dashboards or creating/saving an answer) will not be saved during this period.
Retailers in the Associate App:
- Store Reporting intermittently not available
NOM (NewStore Omnichannel Manager):
- Insights intermittently not available and any changes in Insights > Explore will not be saved during the upgrade period.
Integrations:
- No expected impact
After the update, you may notice minor user interface updates along with improvements to the stability, performance, and security of our reporting capabilities.
Please reach out to NewStore Support if you have any questions.
Posted on Feb 09, 2026 - 09:42 UTC
Maintenance Window:
- February 23, 20:00 UTC – February 24, 08:00 UTC
Affected Components:
- Omnichannel Insights
- Associate App Store Reporting
Impact Description:
- During the maintenance window, Omnichannel Insights and Associate App Store Reporting may be intermittently unavailable for short periods of time.
- Any changes made in Insights > Explore (e.g., updating dashboards or creating/saving an answer) will not be saved during this period.
Retailers in the Associate App:
- Store Reporting intermittently not available
NOM (NewStore Omnichannel Manager):
- Insights intermittently not available and any changes in Insights > Explore will not be saved during the upgrade period.
Integrations:
- No expected impact
After the update, you may notice minor user interface updates along with improvements to the stability, performance, and security of our reporting capabilities.
Please reach out to NewStore Support if you have any questions.
Posted on Feb 09, 2026 - 09:42 UTC
Scheduled Maintenance – Infrastructure Upgrades Feb 25, 2026 08:00-08:15 UTC
NewStore will be performing scheduled infrastructure upgrades across multiple backend services.
The maintenance is scheduled to take place over a 15-minute window from February 25, 08:00 UTC to February 25, 08:15 UTC.
During the maintenance window, customers may experience a brief disruption lasting up to approximately 3 minutes. The disruption may occur at any point during the maintenance window.
Maintenance Window:
- February 25, 08:00 – 08:15 UTC
Expected Impact Duration:
- Up to approximately 3 minutes at any point during the window
Affected Components:
- GraphQL API
- External Order API
- Configuration APIs
- Event Stream
Impact Description
During the brief interruption period:
- Requests to the affected APIs may return 5xx errors.
- Customers integrating with these APIs should retry failed requests after a short delay.
- Event delivery to webhooks and S3 may experience brief delays, but delivery will resume automatically once maintenance is complete (events will continue from where delivery paused).
Retailers using the Associate App:
- No expected impact
NOM (NewStore Omnichannel Manager):
- No expected impact
Integrations:
- Integrations relying on the affected APIs may experience temporary 5xx responses during the brief interruption. Retry logic is recommended.
Recovery Expectations:
- Services are expected to recover immediately after the brief interruption.
API reference documentation is available in the NewStore API Explorer: https://docs.newstore.net/
Please reach out to NewStore Support if you have any questions.
Posted on Feb 13, 2026 - 10:56 UTC
The maintenance is scheduled to take place over a 15-minute window from February 25, 08:00 UTC to February 25, 08:15 UTC.
During the maintenance window, customers may experience a brief disruption lasting up to approximately 3 minutes. The disruption may occur at any point during the maintenance window.
Maintenance Window:
- February 25, 08:00 – 08:15 UTC
Expected Impact Duration:
- Up to approximately 3 minutes at any point during the window
Affected Components:
- GraphQL API
- External Order API
- Configuration APIs
- Event Stream
Impact Description
During the brief interruption period:
- Requests to the affected APIs may return 5xx errors.
- Customers integrating with these APIs should retry failed requests after a short delay.
- Event delivery to webhooks and S3 may experience brief delays, but delivery will resume automatically once maintenance is complete (events will continue from where delivery paused).
Retailers using the Associate App:
- No expected impact
NOM (NewStore Omnichannel Manager):
- No expected impact
Integrations:
- Integrations relying on the affected APIs may experience temporary 5xx responses during the brief interruption. Retry logic is recommended.
Recovery Expectations:
- Services are expected to recover immediately after the brief interruption.
API reference documentation is available in the NewStore API Explorer: https://docs.newstore.net/
Please reach out to NewStore Support if you have any questions.
Posted on Feb 13, 2026 - 10:56 UTC