All Systems Operational

About This Site

Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://support.newstore.com/.

Uptime over the past 90 days. View historical uptime.
NewStore Platform Operational
90 days ago
99.93 % uptime
Today
Business areas Operational
Checkout Operational
Payments Operational
Returns & Exchanges Operational
Fulfillment Operational
Shipping Operational
Routing Operational
Inventory Management Operational
Omnichannel Manager Operational
Third-Party Integrations Operational
Payment Service Provider Operational
Avalara Tax Calculation Service Operational
Dashboards Operational
Authorization Service Operational
Auth0 User Authentication Operational
EasyPost API Operational
Consumer App Operational
90 days ago
100.0 % uptime
Today
Backend API Operational
90 days ago
100.0 % uptime
Today
Events API Operational
90 days ago
100.0 % uptime
Today
Smartbanner Operational
90 days ago
100.0 % uptime
Today
Studio (Frontend) Operational
90 days ago
100.0 % uptime
Today
Studio API Operational
90 days ago
100.0 % uptime
Today
Push API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Mar 27, 2023

No incidents reported today.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023
Partial Outage related to Order Routing
Resolved - The incident is now resolved and all affected NewStore services have been fully restored at this point. All orders now should have been routed from our replay of events. The team will continue to monitor and fully investigate the root cause. If you are still seeing signs of orders not routing as expected, please contact Support. Thank you for your patience during this incident.
Mar 23, 18:52 UTC
Monitoring - We have a possible fix in place and are actively monitoring the platform. At this point in time, newer orders should now be routing as expected or will be routing as expected very soon. For orders that were stuck OnHold or Pending during this Incident, please expect to wait a little longer while we replay all paused events. We will provide another update once we have replayed all events and confirmed there is no reoccurrence of the issue.
Mar 23, 18:30 UTC
Identified - We have identified the cause of the issue with Order Routing. We have multiple resources from our Engineering team engaged and actively working on a solution. At this time, we believe Order Injection is working as expected and that this is only affecting Orders Routing in the platform. We apologize for any inconvenience this causes and will continue to share additional information here as soon as it is available.
Mar 23, 17:43 UTC
Investigating - We are currently investigating a possible issue with Order Routing. This has the potential to impact Orders transitioning from Pending to Routing and Order re-routing from OnHold. We will share additional information here as soon as it is available.
Mar 23, 17:23 UTC
iOS 16.2 and Fiscal Printing
Resolved - Based on the investigation from our engineering team, the new IOS 16.2 and above is not impacting any of the functionality with Fiscal Printing. After updating to the latest IOS version, when accessing your hardware from the app, you will be prompted to allow the app access to all your devices. Please, click allow to prevent any connection issues to your Fiscal Printers

If you do encounter any issues, feel free to reach out to NewStore support for assistance.
Mar 23, 17:44 UTC
Investigating - We have identified an issue with iOS 16.2 and Fiscal Printing. At this point in time, we recommend that Retailers that use Fiscal Printing do NOT update to iOS 16.2 until we have identified and, if needed, released a possible fix for this issue. We apologize for the inconvenience, and will provide another update once we have more information.
Mar 22, 17:01 UTC
Mar 22, 2023
Mar 21, 2023

No incidents reported.

Mar 20, 2023
Service Degradation for Delivery Booking
Resolved - We have received reports that shipments are booking as expected, and functionality has been returned.
Mar 20, 17:47 UTC
Monitoring - Further internal investigating has been performed and a hotfix to resolve the issues seen has been applied. This issue should no longer be occurring, but we are continuing to monitor it for further issues.
Mar 20, 16:11 UTC
Investigating - We are currently investigating an issue regarding booking shipments for orders. We are seeing issues with the API through EasyPost, and at this time it is only affecting orders through FedEx and CanadaPost. Please refer to the FedEx Error rate within the status page here: https://www.easypoststatus.com/
During this time you may not be able to fulfill orders or print shipping labels. We apologize for the inconvenience, and will share additional information here as soon as it is available.
Mar 20, 15:43 UTC
Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023
Scheduled Maintenance for Routing Database
Completed - The scheduled maintenance has been completed.
Mar 13, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 07:00 UTC
Scheduled - We will be performing scheduled maintenance on our routing database on March 13th, 2023 from 07:00 AM UTC to 07:30 AM UTC which we expect to last for a maximum of 30 minutes. During this time it is expected to have an interruption for a few seconds in order injection, routing and fulfillment flow services.
Mar 9, 08:44 UTC
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