All Systems Operational

About This Site

Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://support.newstore.com/.

Uptime over the past 90 days. View historical uptime.
NewStore Platform Operational
90 days ago
99.98 % uptime
Today
Business areas Operational
90 days ago
99.99 % uptime
Today
Checkout Operational
90 days ago
99.98 % uptime
Today
Payments Operational
90 days ago
99.98 % uptime
Today
Returns & Exchanges Operational
90 days ago
100.0 % uptime
Today
Fulfillment Operational
90 days ago
100.0 % uptime
Today
Shipping Operational
90 days ago
100.0 % uptime
Today
Routing Operational
90 days ago
100.0 % uptime
Today
Inventory Management Operational
90 days ago
100.0 % uptime
Today
Omnichannel Manager Operational
90 days ago
99.99 % uptime
Today
Customer Operations ? Operational
90 days ago
100.0 % uptime
Today
Event Stream Operational
90 days ago
100.0 % uptime
Today
Promotions Operational
90 days ago
100.0 % uptime
Today
Payment Service Provider Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Authorization Service Operational
90 days ago
100.0 % uptime
Today
Fiscalization Provider Service Operational
90 days ago
100.0 % uptime
Today
Third-Party Integrations Operational
90 days ago
99.99 % uptime
Today
Avalara Tax Calculation Service Operational
90 days ago
100.0 % uptime
Today
Auth0 User Authentication Operational
90 days ago
100.0 % uptime
Today
EasyPost API Operational
90 days ago
99.99 % uptime
Today
Shopping App Operational
90 days ago
100.0 % uptime
Today
Backend API Operational
90 days ago
100.0 % uptime
Today
Events API Operational
90 days ago
100.0 % uptime
Today
Smartbanner Operational
90 days ago
100.0 % uptime
Today
Studio (Frontend) Operational
90 days ago
100.0 % uptime
Today
Studio API Operational
90 days ago
100.0 % uptime
Today
Push API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024
UPS API Degradation
Resolved - The UPS API errors have subsided, and the service has recovered.

UPS shipping offers can now be retrieved without issue. If you are still running into issues getting shipping offers, please contact NewStore Support.
Jul 25, 19:32 UTC
Identified - We now see that the issue has been identified by UPS who is now working on a fix: https://www.easypoststatus.com/incidents/7rhpsrrf37lh

Our advice is still to retry your operation, if you run into an error when trying to retrieve shipping options. Please feel free to contact NewStore Support if you have any questions.
Jul 25, 18:10 UTC
Investigating - We have been alerted by EasyPost that UPS API is experiencing some service degradation. If your business uses UPS, this could affect shipping offers for Store Fulfillment or Order Injection.
At this time, our advice is to retry your operation, if you run into an error. Please feel free to contact NewStore Support if you have any questions.

Please also see EasyPost's Status page for more information on this service degradation: https://www.easypoststatus.com/
Jul 25, 17:32 UTC
Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024
Scheduled Maintenance - Order Management Database
Completed - The scheduled maintenance has been completed.
Jul 18, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 07:00 UTC
Scheduled - NewStore will perform a mandatory operating system upgrade of the database cluster storing availability data. This update will occur on July 18 between 7:00 am and 8:00 am UTC.

During the maintenance window, there will be a brief interruption as outlined below:

- Delay on stock levels page
- Errors during availability export
- Issues while requesting In-store pickup options
- Issues while requesting availability information in the Associate App
- Delays in processing availability imports
- Issues with importing and exporting safety stock
- Delay in routing of orders
Jul 5, 15:50 UTC
Jul 17, 2024

No incidents reported.

Jul 16, 2024
EasyPost API Degradation
Resolved - EasyPost has stated this incident is now resolved.

See Easypost status page for more details:
https://www.easypoststatus.com/
Jul 16, 23:09 UTC
Monitoring - We have received reports that Easypost API experienced an increase in API error rate between 13:52 and 14:31 PST.
Error rates have returned to normal and they are continuing to monitor API performance. Users should attempt to retry failed API calls.

See Easypost status page for more details:
https://www.easypoststatus.com/
Jul 16, 22:20 UTC
Scheduled Maintenance - Order Management Database
Completed - The scheduled maintenance has been completed.
Jul 16, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 05:30 UTC
Scheduled - NewStore will perform a mandatory operating system upgrade of the database cluster storing certain order data such as refunds, order notes, and order history. This update will occur on July 16 between 5:30 and 6:30 AM UTC.

During the maintenance window, there will be a brief interruption as outlined below:

In-store transactions such as:

- Refund amount for returns / blind returns can’t be calculated
- Manage cart functionality in the Associate App is unavailable
- Seeing orders placed during the maintenance in the customers’ purchase history

Customer care transactions such as:

- Order details page may be temporarily unavailable
- Appeasements
- Seeing newly placed orders and updates on orders in NOM
- Creating order notes in NOM
- Resolving order conflicts through NOM

Furthermore, integrations calling the Order Notes API
https://docs.newstore.net/api/integration/order-management/order_notes_api
may experience errors.

All of the actions mentioned will need to be manually retried after the maintenance in case of failures.
Jul 3, 19:19 UTC
Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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