All Systems Operational

About This Site

Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://support.newstore.com/.

Uptime over the past 90 days. View historical uptime.
NewStore Platform Operational
90 days ago
99.91 % uptime
Today
Business areas Operational
90 days ago
100.0 % uptime
Today
Checkout Operational
Payments Operational
Returns & Exchanges Operational
Fulfillment Operational
Shipping Operational
Routing Operational
Inventory Management Operational
Omnichannel Manager Operational
Customer Operations Operational
90 days ago
100.0 % uptime
Today
Third-Party Integrations Operational
Payment Service Provider Operational
Avalara Tax Calculation Service Operational
Dashboards Operational
Authorization Service Operational
Auth0 User Authentication Operational
EasyPost API Operational
Consumer App Operational
90 days ago
100.0 % uptime
Today
Backend API Operational
90 days ago
100.0 % uptime
Today
Events API Operational
90 days ago
100.0 % uptime
Today
Smartbanner Operational
90 days ago
100.0 % uptime
Today
Studio (Frontend) Operational
90 days ago
100.0 % uptime
Today
Studio API Operational
90 days ago
100.0 % uptime
Today
Push API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 16, 2024
Outage related to Payments
Resolved - The incident is now resolved and all affected NewStore services have been fully restored at this point.

The team will continue to monitor and fully investigate the root cause. Thank you for your patience during this incident.
Apr 16, 12:50 UTC
Monitoring - Our Engineering team has identified and fixed the issue affecting payments. At this time, you can begin to use the online mode to process orders and refund/exchanges should work as expected.

We are actively monitoring the platform and we will provide another update once we have confirmed there is no reoccurrence of the issue.
Apr 16, 11:54 UTC
Update - We are continuing to work on a fix for this issue with Payments, please continue the use of the offline mode and we will share additional information here as soon as it is available.
Apr 16, 11:05 UTC
Identified - We have identified the cause of the issue with Payments and are currently working on a solution. We have taken some mitigation steps to improve the situation, but it is not fully resolved. We recommend to continue using offline mode and we apologize for any inconvenience this causes. We will continue to share additional information here as soon as it is available.
Apr 16, 10:03 UTC
Investigating - We are currently investigating an issue with payments, at this time, you can expect to see cart synchronization errors when processing payments or when refund amounts need to be precalculated in returns or exchanges. In store order placement as well as returns will be affected. Until this issue is resolved, please use offline mode where applicable. We will share additional information here as soon as it is available.
Apr 16, 09:31 UTC
Scheduled Maintenance - Newstore Insights
Completed - The scheduled maintenance has been completed.
Apr 16, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 00:00 UTC
Scheduled - We will be performing scheduled maintenance on NewStore Insights, involving a mandatory upgrade to our Insights reporting on April 16th at 12:00 am UTC, which will last for 6-8 hours. During this time, viewing of reports should not be impacted, however, Insights will be in ephemeral (read-only mode) during the upgrade.

Any changes including adding/editing users, reports, dashboards, data sets, filters, schedules, etc made during this upgrade will be lost after the upgrade is completed.
Apr 10, 12:14 UTC
Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024
Exchange Orders not placing in NOM
Resolved - We have completed replaying all internal events affected by this incident and all the exchange orders are now available in NOM.

The team will continue to monitor and conduct a thorough investigation into the root cause. We appreciate your patience during this incident.
Apr 12, 09:18 UTC
Update - We are currently replaying internal events for the exchange orders that failed to show up in NOM during the time of this incident. You should now start to see these exchanges in NOM. Once completed, we will verify the results and provide another update.

Thank you for your patience during this incident, and we apologize for the impact this caused your business.
Apr 11, 21:21 UTC
Monitoring - Our Engineering team has identified and fixed the issue that was causing exchange orders not to place in NOM. At this time, new exchange orders should place and appear in NOM as expected.

We will provide another update once we have replayed internal events to place these missing exchange orders to NOM during the time of the incident.

If you are still experiencing new exchange orders not placing in NOM at the time of this message, please contact NewStore Support.
Apr 11, 18:43 UTC
Investigating - We are currently investigating a possible issue with generating exchange orders in NOM. We will share additional information here as soon as it is available.
Apr 11, 17:49 UTC
Apr 11, 2024
Scheduled Maintenance for Product Importing
Completed - The scheduled maintenance has been completed.
Apr 11, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 06:00 UTC
Scheduled - We will be upgrading our Message-Broker Software policies related to product import queues on April 11th, 2024 between 6:00 and 7:00 AM UTC.

During this maintenance window, we will temporarily stop processing product imports for approximately 10 minutes in order to perform the upgrade safely.

There will be no downtime for the product import API, it is however expected that the product import jobs will take a bit longer than usual to complete.
Apr 5, 15:19 UTC
Apr 10, 2024
Outage related to Checkout
Resolved - All affected NewStore services have been fully restored at this point. The team will continue to monitor and investigate the root cause. An incident report will be sent after all information is gathered and root cause has been addressed.
Apr 10, 16:19 UTC
Monitoring - We have a possible fix in place and are actively monitoring the platform. We will share additional information on the Status page as soon as it is available.
Apr 10, 15:55 UTC
Identified - We have identified the cause of an issue currently impact the platform, and we are working quickly to resolve the problem. There may be intermittent issues with checkout of refunds and exchange orders. We will continue to update you with additional information here as soon as it is available.
Apr 10, 15:36 UTC
Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024
FedEx API Degradation
Resolved - We have received reports that this issue is no longer occurring, and have seen internally within our logs that rates have returned to normal. Please reach out to NewStore Support if you continue to see issues with orders.
Apr 4, 17:51 UTC
Monitoring - We are seeing reports of fewer errors. If you are still experiencing issues, please continue to retry retrieving a shipment offer.
Apr 4, 17:02 UTC
Investigating - NewStore has been made aware of issues with FedEx's API: https://downdetector.com/status/fedex/
Please also reference EasyPost's FedEx Error rate on their Statuspage: https://www.easypoststatus.com/
If your business uses FedEx, this could affect shipping offers for Store Fulfillment or Order Injection. At this time, our advice is to retry your operation, if you run into an error. Please feel free to contact NewStore Support if you have any questions.
Apr 4, 16:38 UTC
Apr 3, 2024

No incidents reported.

Apr 2, 2024

No incidents reported.

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