All Systems Operational
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Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://help.newstore.com/.
NewStore Platform
Operational
Business Areas
Operational
Checkout
Operational
Payments
Operational
Returns & Exchanges
Operational
Fulfillment
Operational
Shipping
Operational
Routing
Operational
Inventory Management
Operational
Omnichannel Manager
Operational
Customer Operations
Operational
Event Stream
Operational
Promotions
Operational
Payment Service Provider
Operational
Insights
Operational
Authorization Service
Operational
Fiscalization Provider Service
Operational
Cash Management
Operational
Shopping App
Operational
Backend API
Operational
Events API
Operational
Smartbanner
Operational
Studio (Frontend)
Operational
Studio API
Operational
Push API
Operational
Third-Party Integrations
Operational
Avalara Tax Calculation Service
Operational
Auth0 User Authentication
Operational
EasyPost API
Operational
Stripe Dashboard
Operational
Stripe API
Operational
NewStore Support Ticketing System
Operational
Jira Service Management Authentication and User Management
Operational
NewStore Support Portal
Operational
Product Documentation
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance – Infrastructure Upgrades Aug 17, 2026 00:00-08:00 UTC
To ensure the stability of our Omnichannel platform and to improve resiliency of our services, NewStore is planning a maintenance window for Monday, August 17, 2026 starting at 00:00 UTC for approximately 8 hours.
During this period, we will upgrade the search infrastructure that powers order search in NOM and the Associate App.
Maintenance Window:
August 17th, 00:00 - 08:00 UTC
Although we have the scheduled time for the maintenance lasting eight hours while we complete our work, we do not expect any service interruption during this period. The upgrade is performed by building a parallel environment and switching over to it once it is fully synchronised, so services remain available throughout. The window is long because the data synchronisation takes that long, not because anything is unavailable for that period.
Expected Impact:
Order search may respond more slowly than usual for the duration of the window.
At the moment of the switch-over, an occasional delay of about one second can occur on a search request.
Affected Components:
Omnichannel Manager - order search and the Sales Orders list
Associate App - order lookup and order search
Customer Operations - order search used in customer service flows
Impact Description
Users could see impact on the following activities during that time.
Retailers in the Associate App:
Searching for an order
Opening the order list
Looking up a customer's previous orders
Selling, taking payment, and fulfilling orders are not affected. Associates do not need to switch to offline mode.
NOM (NewStore Omnichannel Manager):
Sales Orders page and order search - /sales/orders
Filtering or paging through the order list
Customer service flows that begin with an order search
Order processing, fulfillment actions, and reporting are not affected. Order data is not at risk at any point - only the speed of finding orders by search.
Integrations:
No expected impact. Order injection, product imports, and all external APIs do not depend on the component being upgraded.
Platform:
Orders continue to be created, routed and fulfilled normally throughout the window. Newly created orders remain findable in search as usual.
How to prepare:
No preparation is required from retailers. No import jobs or order injection activity needs to be paused or rescheduled.
Where possible, we recommend avoiding large bulk order-search or order-export activity from NOM during the window, as those are the operations most likely to feel the additional latency.
What to do if an error is seen:
In the event there are any errors seen in the Associate App or NOM during this time, we ask that Associates and headquarters users retry the operation. A search that fails during this window will succeed on retry.
If order search is consistently slow or unusable for more than a few minutes, please contact NewStore Support and reference this maintenance.
Recovery Expectations:
Order search performance returns to normal immediately once the upgrade completes, and is expected to be faster than before the maintenance.
Posted on Aug 12, 2026 - 13:52 UTC
During this period, we will upgrade the search infrastructure that powers order search in NOM and the Associate App.
Maintenance Window:
August 17th, 00:00 - 08:00 UTC
Although we have the scheduled time for the maintenance lasting eight hours while we complete our work, we do not expect any service interruption during this period. The upgrade is performed by building a parallel environment and switching over to it once it is fully synchronised, so services remain available throughout. The window is long because the data synchronisation takes that long, not because anything is unavailable for that period.
Expected Impact:
Order search may respond more slowly than usual for the duration of the window.
At the moment of the switch-over, an occasional delay of about one second can occur on a search request.
Affected Components:
Omnichannel Manager - order search and the Sales Orders list
Associate App - order lookup and order search
Customer Operations - order search used in customer service flows
Impact Description
Users could see impact on the following activities during that time.
Retailers in the Associate App:
Searching for an order
Opening the order list
Looking up a customer's previous orders
Selling, taking payment, and fulfilling orders are not affected. Associates do not need to switch to offline mode.
NOM (NewStore Omnichannel Manager):
Sales Orders page and order search - /sales/orders
Filtering or paging through the order list
Customer service flows that begin with an order search
Order processing, fulfillment actions, and reporting are not affected. Order data is not at risk at any point - only the speed of finding orders by search.
Integrations:
No expected impact. Order injection, product imports, and all external APIs do not depend on the component being upgraded.
Platform:
Orders continue to be created, routed and fulfilled normally throughout the window. Newly created orders remain findable in search as usual.
How to prepare:
No preparation is required from retailers. No import jobs or order injection activity needs to be paused or rescheduled.
Where possible, we recommend avoiding large bulk order-search or order-export activity from NOM during the window, as those are the operations most likely to feel the additional latency.
What to do if an error is seen:
In the event there are any errors seen in the Associate App or NOM during this time, we ask that Associates and headquarters users retry the operation. A search that fails during this window will succeed on retry.
If order search is consistently slow or unusable for more than a few minutes, please contact NewStore Support and reference this maintenance.
Recovery Expectations:
Order search performance returns to normal immediately once the upgrade completes, and is expected to be faster than before the maintenance.
Posted on Aug 12, 2026 - 13:52 UTC