All Systems Operational
About This Site
Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://help.newstore.com/.
NewStore Platform
Operational
Business areas
Operational
Checkout
Operational
Payments
Operational
Returns & Exchanges
Operational
Fulfillment
Operational
Shipping
Operational
Routing
Operational
Inventory Management
Operational
Omnichannel Manager
Operational
Customer Operations
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Operational
Event Stream
Operational
Promotions
Operational
Payment Service Provider
Operational
Insights
Operational
Authorization Service
Operational
Fiscalization Provider Service
Operational
Third-Party Integrations
Operational
Avalara Tax Calculation Service
Operational
Auth0 User Authentication
Operational
EasyPost API
Operational
Shopping App
Operational
Backend API
Operational
Events API
Operational
Smartbanner
Operational
Studio (Frontend)
Operational
Studio API
Operational
Push API
Operational
Jira Service Management Jira Service Management Web
Operational
Jira Service Management Authentication and User Management
Operational
Jira Service Management Service Portal
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Omnichannel Platform Maintenance
Mar 28, 2025 07:00-07:01 UTC
To ensure the stability of our Omnichannel platform, NewStore is planning a maintenance window for Friday, March 28, 2025 from 07:00 to 07:01 UTC.
During this period we will upgrade infrastructure components in multiple backend services. We expect a short downtime for our platform of approximately 1 minute, during this time there will minor disruptions possible while we run the maintenance. The following impact is possible during this maintenance window:
- Retailers in the Associate App: few orders will not be accepted, pls retry or fallback to offline mode
- NOM (NewStore Order Management): Orders may not be reachable, please retry after the maintenance window is over
- Integrations: Integrations may receive 50x responses for order creations, these requests can be retried at a later time
Posted on Mar 17, 2025 - 14:54 UTC
During this period we will upgrade infrastructure components in multiple backend services. We expect a short downtime for our platform of approximately 1 minute, during this time there will minor disruptions possible while we run the maintenance. The following impact is possible during this maintenance window:
- Retailers in the Associate App: few orders will not be accepted, pls retry or fallback to offline mode
- NOM (NewStore Order Management): Orders may not be reachable, please retry after the maintenance window is over
- Integrations: Integrations may receive 50x responses for order creations, these requests can be retried at a later time
Posted on Mar 17, 2025 - 14:54 UTC