All Systems Operational

About This Site

Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://support.newstore.com/.

Uptime over the past 90 days. View historical uptime.
NewStore Platform Operational
90 days ago
99.96 % uptime
Today
Business areas Operational
Checkout Operational
Payments Operational
Returns & Exchanges Operational
Fulfillment Operational
Shipping Operational
Routing Operational
Inventory Management Operational
Omnichannel Manager Operational
Third-Party Integrations Operational
Payment Service Provider Operational
Avalara Tax Calculation Service Operational
Dashboards Operational
Authorization Service Operational
Auth0 User Authentication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
NewStore Platform
Fetching
Past Incidents
Aug 1, 2021

No incidents reported today.

Jul 31, 2021
Service degradation for Dashboard.
Resolved - All affected NewStore services have been fully restored at this point, and Dashboards should now be displaying up to date Sales data. The team will continue to monitor and investigate the root cause.
Jul 31, 21:47 UTC
Monitoring - We have a possible fix in place and are actively monitoring the platform. Stores should now start seeing closer to real time data in their Dashboards. We will share additional information on the Status page as soon as it is available.
Jul 31, 21:27 UTC
Update - We have identified the cause of an issue currently impacting the platform, and we are working quickly to resolve the problem. The issue has been resolved and we are seeing Sales Data in our Dashboards starting to process, but it is currently still behind. We will continue to update you with additional information here as soon as it is available.
Jul 31, 20:45 UTC
Identified - The team at NewStore is currently investigating a possible performance problem with the platform that impacts our customers. During this time, the Sales Reporting Dashboards are not displaying up-to-date metrics. We will share additional information here as soon as it is available.
Jul 31, 19:10 UTC
Jul 30, 2021

No incidents reported.

Jul 29, 2021

No incidents reported.

Jul 28, 2021

No incidents reported.

Jul 27, 2021

No incidents reported.

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021
Service degradation for third-party APIs
Resolved - Downdetector is reporting reduced error rates with our third-party services. We believe the root cause of this issue is related to an incident with Akamai. Akamai has mitigated the issue and resolved their incident. You can visit their status page for more information. Please contact NewStore Support if any services were affected during this time.

https://edgedns.status.akamai.com/incidents/n5zl6dythvfv
Jul 22, 17:53 UTC
Monitoring - There are a few DNS issues for various endpoints including FedEx, UPS, and AWS. This may affect NewStore services and we are currently tracking the situation. We will provide updates through our status page as soon as it's available.

https://downdetector.com/
Jul 22, 16:33 UTC
Jul 21, 2021
Service Degradation for third-party Shipping API
Resolved - EasyPost has notified that the incident with their FedEx API is now resolved. Please re-try to print labels if your order was affected. If you continue to receive errors printing a label, please contact NewStore Support.
Jul 21, 21:55 UTC
Monitoring - From the easypost status page: FedEx is responding to some rate and label API calls. Users should retry their requests, though performance may still be degraded. Our engineers continue to monitor the situation.

https://www.easypoststatus.com/
Jul 21, 20:13 UTC
Investigating - Easypost is currently having increased error rates, https://www.easypoststatus.com/. We have identified that this is affecting some integrations, and are currently investigating the full impact that this is having to our services. We will continue to update you with additional information here as soon as it is available.
Jul 21, 19:18 UTC
Jul 20, 2021

No incidents reported.

Jul 19, 2021
Production database migration
Completed - After reviewing the steps needed to perform maintenance in advance of July 23rd, it's been determined that we are able to make this change without any customer impact. This maintenance will no longer be needed.
Jul 19, 12:35 UTC
Scheduled - We are planning maintenance on production on July 23rd, 2021 at 5:30 UTC to improve performance and security. This maintenance will involve migrating two databases into the main database cluster. During this window, the import pipeline will be paused and no new imports can be created. Any existing imports that are in-progress will not be impacted. We expect this work to last around one hour.
Jul 16, 17:56 UTC
Jul 18, 2021
Service degradation for Dashboards
Resolved - All affected NewStore services have been fully restored at this point, and Dashboards should now be displaying up to date Sales data. The team will continue to monitor and investigate the root cause.
Jul 18, 15:55 UTC
Monitoring - We have a possible fix in place and are actively monitoring the platform. Stores should now start seeing closer to real time data in their Dashboards. We will share additional information on the Status page as soon as it is available.
Jul 18, 15:22 UTC
Update - We have identified the cause of an issue currently impacting the platform, and we are working quickly to resolve the problem. We are seeing Sales Data in our Dashboards starting to process, but it is currently still behind. We will continue to update you with additional information here as soon as it is available.
Jul 18, 12:52 UTC
Identified - We have identified the cause of an issue currently impacting the platform, and we are working quickly to resolve the problem. We will continue to update you with additional information here as soon as it is available.
Jul 18, 12:24 UTC
Update - The team at NewStore is currently investigating a possible performance problem with the platform that impacts our customers. During this time, the Sales Reporting Dashboards are not displaying up-to-date metrics. We will share additional information here as soon as it is available.
Jul 18, 07:38 UTC
Investigating - The team at NewStore is currently investigating a possible performance problem with the platform that impacts our customers. During this time, the Sales Reporting Dashboards are not displaying up-to-date metrics. We will share additional information here as soon as it is available.
Jul 17, 21:17 UTC
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