All Systems Operational

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Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://support.newstore.com/.

Uptime over the past 90 days. View historical uptime.
NewStore Platform Operational
90 days ago
99.95 % uptime
Today
Business areas Operational
Checkout Operational
Payments Operational
Returns & Exchanges Operational
Fulfillment Operational
Shipping Operational
Routing Operational
Inventory Management Operational
Omnichannel Manager Operational
Third-Party Integrations Operational
Payment Service Provider Operational
Avalara Tax Calculation Service Operational
Dashboards Operational
Authorization Service Operational
Auth0 User Authentication Operational
EasyPost API Operational
Consumer App Operational
90 days ago
100.0 % uptime
Today
Backend API Operational
90 days ago
100.0 % uptime
Today
Events API Operational
90 days ago
100.0 % uptime
Today
Smartbanner Operational
90 days ago
100.0 % uptime
Today
Studio (Frontend) Operational
90 days ago
100.0 % uptime
Today
Studio API Operational
90 days ago
100.0 % uptime
Today
Push API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Feb 9, 2023

No incidents reported today.

Feb 8, 2023

No incidents reported.

Feb 7, 2023
Outage related to Checkout in the Associate App
Resolved - The incident is now resolved and all affected NewStore services have been fully restored at this point. The team will continue to monitor and fully investigate the root cause. Please note that while transacting in-store should now be working, there is a chance that there are some financial documents (Receipts, etc) that need to be replayed by the Platform. At this time, no action is required from Retailers. Thank you for your patience during this incident.
Feb 7, 18:24 UTC
Monitoring - We have a possible fix in place and are actively monitoring the platform. We apologize for the impact that this has caused your teams, and we will provide another update once we have confirmed there is no reoccurrence of the issue.
Feb 7, 18:12 UTC
Investigating - We are currently investigating a possible issue with Checkout in the Associate App. This has the potential to show Cart synchronization errors during checkout in-store.. We will share additional information here as soon as it is available.
Feb 7, 17:57 UTC
Feb 6, 2023

No incidents reported.

Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

No incidents reported.

Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023
Scheduled Maintenance for Store Fulfilment Database
Completed - The scheduled maintenance has been completed.
Jan 31, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 06:30 UTC
Scheduled - We will be performing scheduled maintenance on our store fulfilment database on January 31st, 2023 from 06:30 AM UTC to 07:30 UTC which we expect to last for maximum of 1 hour. Until the maintenance is complete, you will not be able to carry out any fulfilment through the Associate App. All existing tasks (e.g. picking, packing, generating and printing labels or invoices) will be on hold during the maintenance period and will resume processing once the database maintenance has been completed.
Jan 30, 14:35 UTC
Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023
Service degradation for Associate App Store Fulfillment flow.
Resolved - The incident is now resolved and all affected NewStore services have been fully restored at this point. The team will continue to monitor and fully investigate the root cause. Thank you for your patience during this incident.
Jan 28, 16:20 UTC
Monitoring - We have a possible fix in place and are actively monitoring the platform. We will provide another update once we have confirmed there is no reoccurrence of the issue.
Jan 27, 22:15 UTC
Update - We have identified the cause of the issue and are actively working through the fix to completely resolve. At this time attempts in fulfilling orders will be sporadic but possible, with the exception of orders which are still be worked on. If attempting fulfillment be aware that error messages will occur but continued attempts could proceed further. We apologize for any inconvenience this causes and will continue to share additional information here as soon as it is available.
Jan 27, 19:06 UTC
Identified - We have identified the cause of the issue with Store Fulfillment flow in the Associate App and are currently working on a solution. This is currently impacting the processing, updating, and managing store routed orders . We apologize for any inconvenience this causes and will continue to share additional information here as soon as it is available.
Jan 27, 16:44 UTC
Investigating - We are currently investigating a possible issue with Store Fulfillment in the Associate App. This has the potential to impact processing, updating, and managing store routed orders. We will share additional information here as soon as it is available.
Jan 27, 16:01 UTC
Outage related to Newstore Platform being down
Resolved - The incident is now resolved and all affected NewStore services have been fully restored at this point. The team will continue to monitor and fully investigate the root cause. If you are still seeing intermittent errors in the App, please re-try your operation or reach out to Support for further assistance. We apologize again for the impact that this caused your teams, and we thank you for your patience while we worked to resolve this incident.
Jan 28, 01:17 UTC
Update - In addition to scanning and adding products to cart now working, we are also seeing that Price imports are working as well. We will provide another update once we have confirmed there is no reoccurrence of these issue.
Jan 28, 01:11 UTC
Monitoring - We have a possible fix in place for scanning products and checking out in-store and are actively monitoring the platform. At this time you should see signs of recovery while searching, scanning and adding products to your cart. We apologize for this temporary outage with our product service. At this time, we may still be seeing Price imports being affected. We will provide another update once we have confirmed there is no reoccurrence of the issue.
Jan 28, 00:58 UTC
Investigating - We are currently investigating a possible issue with the Newstore platform. This has the potential to impact all customers attempting to access Newstore as well as scanning products during check out. We will share additional information here as soon as it is available.
Jan 28, 00:17 UTC
Jan 27, 2023
Scheduled Maintenance for Store Fulfilment Database
Completed - The scheduled maintenance has been completed.
Jan 27, 06:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 06:30 UTC
Scheduled - We will be performing a scheduled maintenance on our store fulfilment database on January 27th, 2023 at 06:30 AM UTC which we expect to last for 15 minutes. Until the maintenance is complete, you will not be able to carry out any fulfilment through the Associate App. All existing tasks (e.g. picking, packing, generating and printing labels or invoices) will be on hold during the maintenance period and will resume processing once the database maintenance has been completed.
Jan 24, 13:46 UTC
Scheduled Maintenance for Inventory Database
Completed - The scheduled maintenance has been completed.
Jan 27, 06:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 06:00 UTC
Scheduled - We will be performing scheduled maintenance on our inventory database on January 27th, 2023 at 06:00 AM UTC which we expect to last for 15 minutes. Until the maintenance is complete, you will not be able to carry out any inventory operation through the Associate App, Fulfilment App and NOM. Operations will resume once the database maintenance has been completed.
Jan 26, 15:00 UTC
Jan 26, 2023

No incidents reported.

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