All Systems Operational

About This Site

Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://support.newstore.com/.

Uptime over the past 90 days. View historical uptime.
NewStore Platform Operational
90 days ago
99.91 % uptime
Today
Business areas Operational
Checkout Operational
Payments Operational
Returns & Exchanges Operational
Fulfillment Operational
Shipping Operational
Routing Operational
Inventory Management Operational
Omnichannel Manager Operational
Third-Party Integrations Operational
Payment Service Provider Operational
Avalara Tax Calculation Service Operational
Dashboards Operational
Authorization Service Operational
Auth0 User Authentication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
NewStore Platform
Fetching
Past Incidents
Jun 24, 2021
Service degradation for Fulfilling Orders
Resolved - All affected NewStore services have been fully restored at this point. The team will continue to monitor and investigate the root cause.
Jun 24, 17:05 UTC
Monitoring - We have a possible fix in place and are actively monitoring the platform. We will share additional information on the Status page as soon as it is available.
Jun 24, 16:42 UTC
Investigating - The team at NewStore is currently investigating a possible performance problem with the platform that impacts our customers. This is currently affecting accepting and fulfilling orders in the Fulfillment App. We will share additional information here as soon as it is available.
Jun 24, 16:13 UTC
Jun 23, 2021

No incidents reported.

Jun 22, 2021

No incidents reported.

Jun 21, 2021

No incidents reported.

Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021
Service degradation for Sales Dashboards.
Resolved - All affected NewStore services have been fully restored at this point. Dashboards should now be reflecting up-to-date Sales.
Jun 18, 00:05 UTC
Monitoring - Our data processing partner has a possible fix in place, and we are actively monitoring the platform. At this point, you should now start seeing more up-to-date sales reporting in the Dashboards in NOM. We will share additional information on the Status page as soon as it is available.
Jun 17, 23:27 UTC
Identified - Our data partner has identified the cause of an issue currently impacting the delays seen in the Sales Dashboard, and are working quickly to resolve the problem. We will continue to update you with additional information here as soon as it is available.
Jun 17, 21:29 UTC
Investigating - The team at NewStore is currently investigating a possible performance problem with the platform that impacts our customers. At this time, Dashboard metrics are behind approximately 3 hours. We will share additional information here as soon as it is available.
Jun 17, 20:21 UTC
Jun 17, 2021
Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021
Service degradation for Fulfilment App.
Resolved - This issue is resolved. The team will continue to monitor and investigate the root cause.
Jun 10, 11:45 UTC
Monitoring - We have the fix in place and are actively monitoring the platform. If any associate was already logged in and does not see the Inventory tab, logout and login back will work. We will share additional information on the Status page as soon as it is available.
Jun 10, 11:24 UTC
Update - We are continuing to work on the fix. We will continue to update you with additional information here as soon as it is available.
Jun 10, 11:17 UTC
Identified - The issue has been identified and team is working on resolving it.
Jun 10, 10:05 UTC
Investigating - We have identified the cause of an issue currently impacting the platform, and we are working quickly to resolve the problem. Inventory Tab is not showing in Fulfilment App effecting the inventory management through the App. We will continue to update you with additional information here as soon as it is available.
Jun 10, 09:53 UTC
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