All Systems Operational

About This Site

Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://support.newstore.com/.

NewStore Platform Operational
90 days ago
99.68 % uptime
Today
Business areas Operational
Checkout Operational
Payments Operational
Returns & Exchanges Operational
Fulfillment Operational
Shipping Operational
Routing Operational
Inventory Management Operational
Omnichannel Manager Operational
Third-Party Integrations Operational
Payment Service Provider Operational
Avalara Tax Calculation Service Operational
Dashboards Operational
Authorization Service Operational
Auth0 User Authentication Operational
EasyPost API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 6, 2021

No incidents reported today.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021
Resolved - All affected NewStore services have been fully restored at this point. We believe all orders that were previously stuck in Packing should now be transitioned into Printing. Please have your Store Associates retry to print the labels and complete their respective Fulfillment Orders. If you still are seeing some orders stuck trying to print the label, please follow-up with Support on any existing Support Cases. If you do not have a current Support Case open, please contact Support with the Order ID in a new Support Case, and we will help to assist any orders that we may have missed. We apologize again for the Incident during this busy time.
Nov 24, 03:21 UTC
Monitoring - We have a possible fix in place to address the root cause of some Store Fulfillment orders that were not able to print labels. At this point, we are working with Engineering to identify all orders affected and replaying necessary events. We will share additional information on the Status page as soon as it is available.
Nov 24, 02:36 UTC
Identified - We have identified the cause of an issue currently impacting printing labels and Store Fulfillment, and we are engaged and working with Engineering to resolve the problem. We again recognize and apologize for the impact this is having on your teams, and we are treating this with the highest severity internally. We will continue to update you with additional information here as soon as it is available.
Nov 24, 00:41 UTC
Investigating - We are investigating an issue currently impacting printing labels during Store Fulfillment. We are working with Engineering and investigating the root cause. We apologize for any inconvenience that this is causing for your teams and will continue to update you with additional information here as soon as it is available.
Nov 23, 23:20 UTC
Nov 23, 2021
Nov 22, 2021
Completed - The scheduled maintenance has been completed.
Nov 22, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 08:00 UTC
Scheduled - We are planning to migrate our database instances in production to increase system performance and resilience. This migration is scheduled to take place on Monday, the 22nd of November from 08:00 AM UTC to 08:30 AM UTC. This procedure will require around 15 minutes of database downtime and will impact the order management and availability functionality of the platform. During this downtime, order placement will not be possible. Furthermore, availability updates will be halted during this time and be processed after the migration is done.
Nov 15, 19:52 UTC