Partially Degraded Service

About This Site

Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://help.newstore.com/.

Uptime over the past 90 days. View historical uptime.
NewStore Platform Degraded Performance
90 days ago
99.94 % uptime
Today
Business Areas Operational
90 days ago
99.98 % uptime
Today
Checkout Operational
90 days ago
99.94 % uptime
Today
Payments Operational
90 days ago
99.94 % uptime
Today
Returns & Exchanges Operational
90 days ago
99.94 % uptime
Today
Fulfillment Operational
90 days ago
100.0 % uptime
Today
Shipping Operational
90 days ago
100.0 % uptime
Today
Routing Operational
90 days ago
100.0 % uptime
Today
Inventory Management Operational
90 days ago
100.0 % uptime
Today
Omnichannel Manager Operational
90 days ago
99.98 % uptime
Today
Customer Operations Operational
90 days ago
100.0 % uptime
Today
Event Stream Operational
90 days ago
100.0 % uptime
Today
Promotions Operational
90 days ago
100.0 % uptime
Today
Payment Service Provider Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Authorization Service Operational
90 days ago
100.0 % uptime
Today
Fiscalization Provider Service Operational
90 days ago
100.0 % uptime
Today
Cash Management Operational
Shopping App Operational
90 days ago
100.0 % uptime
Today
Backend API Operational
90 days ago
100.0 % uptime
Today
Events API Operational
90 days ago
100.0 % uptime
Today
Smartbanner Operational
90 days ago
100.0 % uptime
Today
Studio (Frontend) Operational
90 days ago
100.0 % uptime
Today
Studio API Operational
90 days ago
100.0 % uptime
Today
Push API Operational
90 days ago
100.0 % uptime
Today
Third-Party Integrations Degraded Performance
Avalara Tax Calculation Service Operational
Auth0 User Authentication Operational
EasyPost API Operational
Twilio SMS Long Code, North America Operational
Twilio SMS Short Code, North America Operational
Twilio SMS, APAC Operational
Twilio SMS Operational
Twilio Messaging Channels Degraded Performance
Twilio Messaging Services Operational
Twilio Programmable Messaging API Operational
Stripe Dashboard Operational
Stripe API Operational
NewStore Support Ticketing System Operational
Jira Service Management Authentication and User Management Operational
NewStore Support Portal Operational
Product Documentation Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance - Omnichannel Insights and Store Reporting Mar 16, 2026 20:00 - Mar 17, 2026 08:00 UTC

NewStore will be performing maintenance on Omnichannel Insights and Store Reporting. The maintenance is scheduled to take place over a 12-hour window from March 16th, 20:00 UTC to March 17th, 08:00 UTC.

Maintenance Window:
- Mar 16, 2026 8pm UTC - Mar 17, 2026 8am UTC

Affected Components:
- Omnichannel Insights
- Associate App Store Reporting

Impact Description:
- During the maintenance window, Omnichannel Insights and Associate App Store Reporting may be intermittently unavailable for short periods of time.
- Any changes made in Insights > Explore (e.g., updating dashboards or creating/saving an answer) will not be saved during this period.

Retailers in the Associate App:
- Store Reporting intermittently not available

NOM (NewStore Omnichannel Manager):
- Insights intermittently not available and any changes in Insights > Explore will not be saved during the upgrade period.

Integrations:
- No expected impact

After the update, you may notice minor user interface updates along with improvements to the stability, performance, and security of our reporting capabilities.

Please reach out to NewStore Support if you have any questions.
Posted on Mar 06, 2026 - 15:49 UTC
Mar 16, 2026
Service Degradation for External Order Service API
Resolved - The backfill of data for this API service has been completed.

If you have any issues with order or questions you can reach out to NewStore Support for assistance.
Mar 16, 09:27 UTC
Update - We are currently estimating that the backfill of data for this API service will be completed sometime tomorrow, 14th of March. We will update you again if this estimate changes or, otherwise, once completed.
Mar 13, 18:26 UTC
Update - Our team is continuing to work on backfilling the missing data. The process is still in progress, and we are actively monitoring it. We will provide another update here once the backfill has been completed.
Mar 13, 09:05 UTC
Monitoring - Our team is continuing to work on backfilling the missing data. We will update here once completed.
Mar 12, 20:33 UTC
Update - We have identified all orders that were impacted that have incomplete or missing data when calling the External Order API.

We will replay the missing data to the service and let you know once completed.
Mar 12, 18:26 UTC
Identified - We have identified the issue which affected the External Order service and are now working on resolving.

It's important to note that this is not affecting new orders being created, and they are fully available through this External Order API service. There is only a small subset of orders that might have missing or incomplete data when using the API which we are looking to resolve.

We will continue to keep you updated here with progress.
Mar 12, 17:11 UTC
Investigating - We are currently investigating an issue with our External Order Service API: /v0/d/external_customers/email/{email}/orders returning incomplete Order data.

This has the potential to impact any integrations that have implemented this API.

If you have any questions as to whether you are impacted, please contact your SI Partner or who manages your integrations.

We will provide more information as we continue to investigate.
Mar 12, 16:32 UTC
Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026
Mar 12, 2026
Scheduled Maintenance – Infrastructure Upgrades
Completed - The scheduled maintenance has been completed.
Mar 12, 08:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 08:00 UTC
Scheduled - NewStore will be performing scheduled infrastructure upgrades across multiple backend services.
The maintenance is scheduled to take place over a 15-minute window from March 12, 08:00 UTC to March 12, 08:15 UTC.
During the maintenance window, customers may experience a brief disruption lasting up to approximately 5 minutes. The disruption may occur at any point during the maintenance window.

Maintenance Window:
- March 12, 08:00 – 08:15 UTC

Expected Impact Duration:
- Up to approximately 5 minutes at any point during the window

Affected Components:
- External Order API

Impact Description
During the brief interruption period:
- Requests to the affected APIs may return 5xx errors.
- Customers integrating with these APIs should retry failed requests after a short delay.


Retailers using the Associate App:
- No expected impact

NOM (NewStore Omnichannel Manager):
- No expected impact

Integrations:
- Integrations relying on the affected APIs may experience temporary 5xx responses during the brief interruption. Retry logic is recommended.

Recovery Expectations
- Services are expected to recover immediately after the brief interruption.

API reference documentation is available in the NewStore API Explorer: https://docs.newstore.net/

Please reach out to NewStore Support if you have any questions.
Mar 9, 10:53 UTC
Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026
Scheduled Maintenance - Stock system
Completed - The scheduled maintenance has been completed.
Mar 9, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 08:00 UTC
Scheduled - We will be performing scheduled maintenance on **March 9** to improve system reliability and performance.

Maintenance Window
- March 9, 08:00–09:00 UTC

During this window, there may be a brief service interruption of up to approximately 5 minutes. This interruption could occur at any time within the maintenance window.

Potential Impact
During the brief interruption:
- Some API requests may temporarily return **5xx errors**
- Services related to **stock information and availability** may be briefly unavailable
- Systems depending on these APIs may experience short delays until services resume

Affected Areas
The following functionality may be impacted during the brief interruption:

- Stock and Availability
-- Stock levels in NewStore Omnichannel Manager (NOM)
-- Routing
-- Web orders
-- Product swap
-- BOPIS shipping options
-- Imports

- Associate App
-- Endless Aisle orders

- APIs
-- `GET /public/availability`
-- `POST /bag/availability`

- Integrations
-- Integrations relying on the affected APIs may receive temporary **5xx responses**. We recommend implementing **retry logic with a short delay** for failed requests.

Recovery
All services are expected to **recover automatically and immediately after the brief interruption**.
We appreciate your understanding as we perform this maintenance to improve platform performance and reliability.
Mar 6, 18:48 UTC
Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026
Platform Outage Causing Errors Across Multiple Services
Resolved - The incident is now resolved and all affected NewStore services have been fully restored at this point.

All missing events have now been replayed.

If you notice any missed events there were not replayed please let us know.
Mar 4, 16:03 UTC
Update - The services have been restored and the platform has stabilized.

Our team will continue to work on replaying any missing events.

We will update this page once completed.
Mar 4, 14:33 UTC
Update - We are continuing to monitor for any further issues.
Mar 4, 14:16 UTC
Monitoring - The services have been restored and the platform has stabilized. Engineering is assessing any clean up that may be required due to the incident. If you are using the Associate App in offline mode, you can switch back to online mode.

We are currently monitoring the issue and will provide another update once we have confirmed there is no reoccurrence of the issue.
Mar 4, 14:15 UTC
Update - We are seeing stability improving in multiple services, but still recommend for retailers to continue using Offline Mode in the Associate App until all services have recovered.
We will provide further updates as more information becomes available.
Mar 4, 13:53 UTC
Identified - We have identified the issue and are working to resolve it as soon as possible.

Retailers experiencing issues may use Offline Mode in the Associate App, where available, to continue store operations while the issue is being investigated.

We will provide further updates as more information becomes available.
Mar 4, 13:32 UTC
Investigating - We are currently observing elevated error rates across multiple services, which may impact parts of the platform including order management and the Associate App. Our engineering team is actively investigating the issue and working to identify the root cause. We will provide further updates as more information becomes available.
Mar 4, 13:24 UTC
Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

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