All Systems Operational

About This Site

Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://support.newstore.com/.

Uptime over the past 90 days. View historical uptime.
NewStore Platform Operational
90 days ago
99.89 % uptime
Today
Business areas Operational
Checkout Operational
Payments Operational
Returns & Exchanges Operational
Fulfillment Operational
Shipping Operational
Routing Operational
Inventory Management Operational
Omnichannel Manager Operational
Third-Party Integrations Operational
Payment Service Provider Operational
Avalara Tax Calculation Service Operational
Dashboards Operational
Authorization Service Operational
Auth0 User Authentication Operational
EasyPost API Operational
Consumer App Operational
90 days ago
100.0 % uptime
Today
Backend API Operational
90 days ago
100.0 % uptime
Today
Events API Operational
90 days ago
100.0 % uptime
Today
Smartbanner Operational
90 days ago
100.0 % uptime
Today
Studio (Frontend) Operational
90 days ago
100.0 % uptime
Today
Studio API Operational
90 days ago
100.0 % uptime
Today
Push API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Maintenance - Newstore Insights Dec 11, 2023 08:00-08:30 UTC
We will be preforming a scheduled maintenance for our Insights Dashboards on Monday the 11th at 8am UTC that will last for about half an hour. During this period Insights performance will be slower and/or temporarily unavailable during this time.
Posted on Dec 07, 2023 - 14:48 UTC
Past Incidents
Dec 9, 2023

No incidents reported today.

Dec 8, 2023

No incidents reported.

Dec 7, 2023

No incidents reported.

Dec 6, 2023
Adyen Degraded performance for Cloud Terminal Endpoints in EU
Resolved - Adyen have confirmed that since 15:20 CET, the issue affecting the performance of Cloud Terminal API endpoints in Europe has fully recovered.

Please see Adyen's status page for further information regarding this incident: https://status.adyen.com/
Dec 6, 14:46 UTC
Identified - Adyen has identified the root cause of the issue and Adyen Engineering is still working on mitigating the degraded performance issue for terminals in Europe.
Dec 6, 13:56 UTC
Investigating - Adyen has alerted its users that they are experiencing some service degradation causing degraded performance of our platform for a subset of customers connecting to Adyen's Cloud Terminal endpoints in Europe. The issue was identified starting 13:26 CET and investigations are ongoing.

We will share further updates soon.

Please also see Adyen's Status page for more information on this service degradation: https://status.adyen.com/
Dec 6, 13:12 UTC
Dec 5, 2023

No incidents reported.

Dec 4, 2023
Outage related to Cart Synchronization
Resolved - The errors impacting Adding to Cart in the Associate App are now resolved. If your Stores switched to Offline mode during the outage, we believe it is now safe to switch back. We apologize for the impact that this caused your Associates in-store. Our team will continue to monitor and fully investigate the root cause.
Dec 4, 18:01 UTC
Monitoring - We have a fix in place and are actively monitoring the platform. At this time, Adding to Cart in the Associate App should be working normally without the need for Offline mode. We will provide another update once we have confirmed there is no reoccurrence of the issue.
Dec 4, 17:46 UTC
Investigating - We have reports of POS issue on the associate app. Customers affected will see they are unable to add products to cart and get a error prompt of a cart synchronization error.

Engineering team is currently investigating the issue and attempting to resolve the problem.

If you encounter issues with the POS, you may attempt to use offline more and use the cached catalog on the app. We will share additional information here as soon as it is available.
Dec 4, 17:36 UTC
Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023
UPS API Degredation
Resolved - The UPS API has stabilized.
Nov 29, 20:06 UTC
Monitoring - Error rates from the UPS API have returned to normal. We are monitoring their performance.
Nov 29, 18:44 UTC
Investigating - We have been alerted by EasyPost that UPS API is experiencing some service degradation for labels and ratings. If your business uses UPS, this could affect shipping offers for Store Fulfillment or Order Injection.
At this time, our advice is to retry your operation, if you run into an error. Please feel free to contact NewStore Support if you have any questions.

Please also see EasyPost's Status page for more information on this service degradation: https://www.easypoststatus.com/
Nov 29, 17:57 UTC
Nov 28, 2023
FedEx API Degradation
Resolved - According to EasyPost, the FedEx rating API errors and request timeouts have subsided and the service has recovered. https://www.easypoststatus.com/

If you are running into any issues getting Shipping Offers and retrying the operation is not working, please contact NewStore Support.
Nov 28, 19:46 UTC
Investigating - EasyPost has alerted its users that FedEX API is experiencing some service degradation. If your business uses FedEx, this could affect shipping offers for Store Fulfillment or Order Injection. At this time, our advice is to retry your operation, if you run into an error. Please feel free to contact NewStore Support if you have any questions.

Please also see EasyPost's Status page for more information on this service degradation: https://www.easypoststatus.com/
Nov 28, 17:05 UTC
EasyPost Degraded FedEx API performance and Degraded UPS Mail Innovations Rating Performance
Resolved - The FedEx rating API errors and request timeouts have subsided and the service has recovered.

Please see EasyPost's status page for further information regarding this incident: https://www.easypoststatus.com/
Nov 28, 02:44 UTC
Monitoring - The FedEx API has seen an improvement in error rates and we are continuing to monitor the performance.

Please view the current status and updates directly from EasyPost here: https://www.easypoststatus.com/

This may still cause issues with booking deliveries and creating shipping labels. In response to this, deliveries will be retried automatically, but can also be retried from within the Associate App. If you have any persisting issues booking the shipment thru EasyPost, please, be advised that you can book shipments outside of NewStore Platform and update the item status thru NOM if you have this feature enabled.
Nov 27, 21:01 UTC
Identified - The FedEx API is experiencing elevated rates of errors and request timeouts for rating. FedEx has been notified and we are still awaiting on Fedex to address the issues with their API performance degradation. We will continue to monitor the situation.

Please view the current status and updates directly from EasyPost here: https://www.easypoststatus.com/

This may cause issues with booking deliveries and creating shipping labels. In response to this, deliveries will be retried automatically, but can also be retried from within the Associate App. If you have any persisting issues booking the shipment thru EasyPost, please, be advised that you can book shipments outside of NewStore Platform and update the item status thru NOM if you have this feature enabled.
Nov 27, 19:31 UTC
Update - The FedEx API is experiencing elevated rates of errors and request timeouts for rating. FedEx has been notified and EasyPost engineers will continue to monitor the performance of the API.

Please view the current status and updates directly from EasyPost here: https://www.easypoststatus.com/

This may cause issues with booking deliveries and creating shipping labels. In response to this, deliveries will be retried automatically, but can also be retried from within the Associate App. If you have any persisting issues booking the shipment thru EasyPost, please, be advised that you can book shipments outside of NewStore Platform and update the item status thru NOM if you have this feature enabled.
Nov 27, 17:39 UTC
Update - EasyPost's engineers are still investigating the issue with Fedex API, we will continue to monitor the situation.

EasyPost has reported that the UPS Mail Innovations API errors and request timeouts have subsided and the service has recovered.

Please view the current status and updates directly from EasyPost here: https://www.easypoststatus.com/

This may cause issues with booking deliveries and creating shipping labels. In response to this, deliveries will be retried automatically, but can also be retried from within the Associate App. If you have any persisting issues booking the shipment thru EasyPost, please, be advised that you can book shipments outside of NewStore Platform and update the item status thru NOM if you have this feature enabled.
Nov 27, 17:15 UTC
Update - We are continuing to investigate this issue.
Nov 27, 16:23 UTC
Investigating - We have received reports that EasyPost's API are having issues with performance and availability. Please view the current status and updates directly from EasyPost here: https://www.easypoststatus.com/

This may cause issues with booking deliveries and creating shipping labels. In response to this, deliveries will be retried automatically, but can also be retried from within the Associate App.
Nov 27, 16:22 UTC
Nov 27, 2023
Outage related to adding items to cart for in-store orders
Resolved - Engineering is no longer seeing errors associated with this issue.
Nov 27, 05:05 UTC
Monitoring - Engineering has located the issues and addressed the root cause. At this time, we are monitoring for any further issues and ensure stability.
Nov 27, 04:53 UTC
Investigating - We have become aware of an issue with adding items to the cart in the Associate App for in-store orders, and we are actively investigating the issues.

At this time, it is recommended to use Offline Mode for any in-store orders.
Nov 27, 04:46 UTC
Nov 26, 2023

No incidents reported.

Nov 25, 2023
Degraded EasyPost FedEx shipping performance
Resolved - EasyPost has marked this issue as resolved. Please reference this page for any further information: https://www.easypoststatus.com/
Nov 25, 19:35 UTC
Investigating - EasyPost has reposted an incident with FedEx shipping. Please see https://www.easypoststatus.com/ for details.

This may cause issues with booking deliveries and creating shipping labels. In response to this, deliveries will be retried automatically, but can also be retried from within the Associate App.
Nov 25, 17:05 UTC
Degraded EasyPost FedEx shipping performance
Resolved - EasyPost has cleared the FedEx shipping incident.
Booking deliveries and creating shipping labels should no longer be impacted.
Nov 25, 02:54 UTC
Monitoring - We are monitoring the state of EasyPost FedEx shipping. Please see https://www.easypoststatus.com/ for details.
The reported error rate has declined, but the incident has not been cleared yet.

This may continue to cause issues with booking deliveries and creating shipping labels.
Nov 25, 02:02 UTC
Investigating - EasyPost has reposted an incident with FedEx shipping. Please see https://www.easypoststatus.com/ for details.

This may cause issues with booking deliveries and creating shipping labels. In response to this, deliveries will be retried automatically, but can also be retried from within the Associate App.
Nov 25, 01:46 UTC
Degraded EasyPost FedEx shipping performance
Resolved - According to EasyPost, the FedEx rating API errors and request timeouts have subsided, and the service has recovered. https://www.easypoststatus.com/incidents/27stzblxp962
Nov 25, 00:44 UTC
Monitoring - EasyPost informed us that the number of timeouts has decreased, but the incident is not fully resolved.
Nov 24, 22:07 UTC
Update - We are continuing to monitor the situation with the elevated error rates and timeouts in EasyPost for FedEx shipments.
This could lead to errors when processing shipments in Omnichannel. Please check https://www.easypoststatus.com/incidents/27stzblxp962 for more details on the incident.
Nov 24, 19:36 UTC
Investigating - We are currently investigating a possible issue with EasyPost FedEx shipments. Please also see https://www.easypoststatus.com/
Nov 24, 18:35 UTC
← Incident History Powered by Atlassian Statuspage