All Systems Operational

About This Site

Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://support.newstore.com/.

Uptime over the past 90 days. View historical uptime.
NewStore Platform Operational
90 days ago
99.91 % uptime
Today
Business areas Operational
Checkout Operational
Payments Operational
Returns & Exchanges Operational
Fulfillment Operational
Shipping Operational
Routing Operational
Inventory Management Operational
Omnichannel Manager Operational
Third-Party Integrations Operational
Payment Service Provider Operational
Avalara Tax Calculation Service Operational
Dashboards Operational
Authorization Service Operational
Auth0 User Authentication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
NewStore Platform
Fetching
Past Incidents
May 18, 2021

No incidents reported today.

May 17, 2021

No incidents reported.

May 16, 2021

No incidents reported.

May 15, 2021

No incidents reported.

May 14, 2021

No incidents reported.

May 13, 2021
Service degradation for Dashboards
Resolved - All affected NewStore services have been fully restored at this point, and Dashboards should now be displaying up to date Sales data. The team will continue to monitor and investigate the root cause.
May 13, 23:42 UTC
Monitoring - We have a possible fix in place and are actively monitoring the platform. Stores should now start seeing closer to real time data in their Dashboards. We will share additional information on the Status page as soon as it is available.
May 13, 21:33 UTC
Identified - We have identified the cause of an issue currently impacting the platform, and we are working quickly to resolve the problem. We are seeing Sales Data in our Dashboards starting to process, but it is currently still behind. We will continue to update you with additional information here as soon as it is available.
May 13, 19:29 UTC
Investigating - The team at NewStore is currently investigating a possible performance problem with the platform that impacts our customers. During this time, the Sales Reporting Dashboards are not displaying up-to-date metrics. We will share additional information here as soon as it is available.
May 13, 17:35 UTC
May 12, 2021

No incidents reported.

May 11, 2021

No incidents reported.

May 10, 2021
Database Instances will be Upgraded
Completed - The scheduled maintenance has been completed.
May 10, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 05:01 UTC
Scheduled - Several of our Postgres database instances will be upgraded to improve performance and security. This maintenance will be on May 10, 2021, 05:00 AM UTC to 06:30 AM UTC. During this time, you may see momentary downtime lasting around 15 minutes.
May 3, 20:25 UTC
May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021
Service Degradation for Platform Services
Resolved - The Auth0 service has been fully restored. Logins and services are working as normal. We apologize for the impact this has caused and will continue to monitor.
May 4, 01:24 UTC
Identified - The team at NewStore has identified login and services issues with the platform that impacts customers who use Auth0 for authentication. Auth0 is actively investigating this issue: https://status.auth0.com/incidents/9yydljbrq263
May 4, 01:03 UTC
Investigating - The team at NewStore is currently investigating a performance problem with the platform that impacts our customers. Users are unable to access the Associate App, Fulfillment App, and Omnichannel Manager. Features within the platform may not be available. We will share additional information here as soon as it is available.
May 4, 00:47 UTC
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