All Systems Operational

About This Site

Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://support.newstore.com/.

Uptime over the past 90 days. View historical uptime.
NewStore Platform Operational
90 days ago
99.91 % uptime
Today
Business areas Operational
Checkout Operational
Payments Operational
Returns & Exchanges Operational
Fulfillment Operational
Shipping Operational
Routing Operational
Inventory Management Operational
Omnichannel Manager Operational
Third-Party Integrations Operational
Payment Service Provider Operational
Avalara Tax Calculation Service Operational
Dashboards Operational
Authorization Service Operational
Auth0 User Authentication Operational
EasyPost API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jun 30, 2022
Outage Related to Order Injection and Endless Aisle
Resolved - At this time, we believe this issue has been resolved for new Endless Aisle orders and web order injections. We apologize again for any impact that this caused. Further communication and updates will be provided on your team's existing NewStore Support cases.
Jun 30, 16:52 UTC
Monitoring - We have a possible fix in place and are actively monitoring the platform. At this time you should be seeing signs of recovery both in Endless Aisle ordering and order injection. We apologize for the impact that this has caused your teams and we will provide another update once we have confirmed there is no reoccurrence of the issue.
Jun 30, 15:26 UTC
Investigating - We are currently investigating a possible issue with adding delivery to orders in the Associate app as well as web order injection failing. This has the potential to impact Endless Aisle ordering as well as web order injections. We will share additional information here as soon as it is available.
Jun 30, 14:40 UTC
Jun 29, 2022

No incidents reported.

Jun 28, 2022

No incidents reported.

Jun 27, 2022
Partial outage related to checkout and routing.
Resolved - The incident is now resolved and all affected NewStore services have been fully restored at this point. We apologize for the impact that this caused your teams. We will continue to monitor and fully investigate the root cause.
Jun 27, 21:40 UTC
Monitoring - We have a possible fix in place and are actively monitoring the platform. At this time, Associates should now be able to place Endless Aisle orders. Also at this time, orders should be injecting and routing without cancellation. We will provide another update once we have confirmed there is no reoccurrence of the issue.
Jun 27, 20:43 UTC
Update - We have identified the issue and we are continuing to work on a resolution.

You may face issues with:
- Some order injections and checkout encountering problems with routing

We are also working on addressing:
- Orders getting cancelled due to not having a service level.

Several platform engineering teams are involved and they are still making progress. We will continue to provide updates as we get them. Please know that we are treating this with the highest severity on our side and hope to resolve this soon.
Jun 27, 18:37 UTC
Update - We have identified the issue and we are currently working on resolution.

You should be seeing that:
- Orders are injecting
- Order Checkout are being processed

We are still working on addressing
- Orders getting cancelled due to not having a service level.

Several platform engineering teams are involved and they are making progress. We will continue to provide updates as we get them. Please know that we are treating this with the highest severity on our side and hope to resolve this soon.
Jun 27, 16:32 UTC
Identified - We are actively engaged with our platform engineering teams to resolve this issue.

You may have seen issues similar to this:
- Orders failing to inject.
- Some customers are having problem checking out and get an error synchronizing cart.
- Orders are getting cancelled due to not having a service level.

Several platform engineering teams are involved and they are making progress. We will continue to provide updates as we get them. Please know that we are treating this with the highest severity on our side and hope to resolve this soon.
Jun 27, 15:32 UTC
Investigating - We are currently investigating a possible issue with orders routing and checkout. This has the potential to impact orders getting injected, orders during routing, and during the checkout phases. We are actively investigating and will share additional information here as soon as it is available.
Jun 27, 14:36 UTC
Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

Jun 16, 2022

No incidents reported.

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