All Systems Operational

About This Site

Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://help.newstore.com/.

NewStore Platform Operational
90 days ago
100.0 % uptime
Today
Business areas Operational
90 days ago
99.99 % uptime
Today
Checkout Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Returns & Exchanges Operational
90 days ago
100.0 % uptime
Today
Fulfillment Operational
90 days ago
100.0 % uptime
Today
Shipping Operational
90 days ago
100.0 % uptime
Today
Routing Operational
90 days ago
100.0 % uptime
Today
Inventory Management Operational
90 days ago
100.0 % uptime
Today
Omnichannel Manager Operational
90 days ago
100.0 % uptime
Today
Customer Operations ? Operational
90 days ago
99.97 % uptime
Today
Event Stream Operational
90 days ago
100.0 % uptime
Today
Promotions Operational
90 days ago
100.0 % uptime
Today
Payment Service Provider Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
99.96 % uptime
Today
Authorization Service Operational
90 days ago
100.0 % uptime
Today
Fiscalization Provider Service Operational
90 days ago
100.0 % uptime
Today
Third-Party Integrations Operational
90 days ago
100.0 % uptime
Today
Avalara Tax Calculation Service Operational
90 days ago
100.0 % uptime
Today
Auth0 User Authentication Operational
90 days ago
100.0 % uptime
Today
EasyPost API Operational
90 days ago
100.0 % uptime
Today
Shopping App Operational
90 days ago
100.0 % uptime
Today
Backend API Operational
90 days ago
100.0 % uptime
Today
Events API Operational
90 days ago
100.0 % uptime
Today
Smartbanner Operational
90 days ago
100.0 % uptime
Today
Studio (Frontend) Operational
90 days ago
100.0 % uptime
Today
Studio API Operational
90 days ago
100.0 % uptime
Today
Push API Operational
90 days ago
100.0 % uptime
Today
Jira Service Management Jira Service Management Web Operational
Jira Service Management Authentication and User Management Operational
Jira Service Management Service Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jun 15, 2025

No incidents reported today.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
Resolved - We have confirmed that all Insights reporting is functional again after our infrastructure provider has restored the majority of their services. The Shopping App services have been restored as well.
All data should have caught up by now. If you still see issues please contact Support at help.newstore.com

We apologize for the inconvenience.

Jun 12, 21:49 UTC
Monitoring - The events sent to backend integrations for the Shopping App have recovered. We’re still monitoring Insights. We will provide another update once we have confirmed that the infrastructure has recovered.
Jun 12, 20:07 UTC
Update - We are continuing to assess the impact of the infrastructure incident. At this moment, we are aware that Insights Reporting in both NOM and the Associate App are affected.
Jun 12, 19:34 UTC
Investigating - We are experiencing an incident at one of our infrastructure providers and are evaluating the impact. At this moment, all end-customer-facing services should continue to perform as expected; however, reporting or downstream events to some integrations may be impacted.
Jun 12, 18:56 UTC
Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025
Resolved - This incident has been resolved.
Jun 6, 13:48 UTC
Investigating - We have been alerted by EasyPost that the UPS API is experiencing some service degradation. If your business uses UPS, this could affect shipping offers for Store Fulfillment or Order Injection. At this time, our advice is to retry your operation if you run into an error.

Please feel free to contact NewStore Support if you have any questions. Please also see EasyPost's Status page for more information on this service degradation: https://www.easypoststatus.com/

Jun 6, 12:06 UTC
Jun 5, 2025
Resolved - This incident has been resolved.
Jun 5, 19:03 UTC
Investigating - We have been alerted by EasyPost that the UPS API is experiencing some service degradation. If your business uses UPS, this could affect shipping offers for Store Fulfillment or Order Injection. At this time, our advice is to retry your operation if you run into an error.

Please feel free to contact NewStore Support if you have any questions. Please also see EasyPost's Status page for more information on this service degradation: https://www.easypoststatus.com/

Jun 5, 18:48 UTC
Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.