All Systems Operational
About This Site
Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://help.newstore.com/.
NewStore Platform
Operational
Business areas
Operational
Checkout
Operational
Payments
Operational
Returns & Exchanges
Operational
Fulfillment
Operational
Shipping
Operational
Routing
Operational
Inventory Management
Operational
Omnichannel Manager
Operational
Customer Operations
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Operational
Event Stream
Operational
Promotions
Operational
Payment Service Provider
Operational
Insights
Operational
Authorization Service
Operational
Fiscalization Provider Service
Operational
Third-Party Integrations
Operational
Avalara Tax Calculation Service
Operational
Auth0 User Authentication
Operational
EasyPost API
Operational
Shopping App
Operational
Backend API
Operational
Events API
Operational
Smartbanner
Operational
Studio (Frontend)
Operational
Studio API
Operational
Push API
Operational
Jira Service Management Jira Service Management Web
Operational
Jira Service Management Authentication and User Management
Operational
Jira Service Management Service Portal
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Inventory Service Maintenance Jul 23, 2025 06:30-07:30 UTC
On the 23rd of July from 6:30 to 7:30 UTC, our Inventory service will undergo a necessary database update.
During this time, the following services may not be available in the Associate App nor in NOM: counts, receiving/transferring/adjusting inventory, runner functionality and cycle counts during mis-picks and mis-packs.
This may also affect areas of your integrations with NewStore Inventory services such as: stock on hand imports, ATP updates for stores that are using NewStore as inventory master, transaction/stock on hand exports, as well as, any configurations changes our retailers are making for inventory related functionality.
Please be assured, we are expecting a downtime of these services to last only a few minutes during the maintenance window.
We ask that you please plan your projects accordingly, if you feel that you may be affected during this update. If you have any further questions or concerns, please contact NewStore Support.
Posted on Jul 16, 2025 - 18:16 UTC
During this time, the following services may not be available in the Associate App nor in NOM: counts, receiving/transferring/adjusting inventory, runner functionality and cycle counts during mis-picks and mis-packs.
This may also affect areas of your integrations with NewStore Inventory services such as: stock on hand imports, ATP updates for stores that are using NewStore as inventory master, transaction/stock on hand exports, as well as, any configurations changes our retailers are making for inventory related functionality.
Please be assured, we are expecting a downtime of these services to last only a few minutes during the maintenance window.
We ask that you please plan your projects accordingly, if you feel that you may be affected during this update. If you have any further questions or concerns, please contact NewStore Support.
Posted on Jul 16, 2025 - 18:16 UTC
Scheduled Maintenance - Payments Jul 23, 2025 06:30-07:30 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jul 15, 2025 - 11:56 UTC
Jul 15, 2025 - 11:56 UTC
Scheduled -
NewStore will be performing a maintenance on the payment storage infrastructure to improve resiliency. This is scheduled to take place over one hour starting on July 23rd, 2025 at 06h30 until 07h30 UTC.
The affected components include:
- Payments
- All payment processing operations
- Cash management
- Associate App - Cash management operations
- NOM - Cash management reports
Impact Description:
Retailers in the Associate App: Short delays (< 30 seconds) can be observed in payment processing and occasional failures that might require the Associate retrying an operation.
NOM (NewStore Order Management): No down time is expected, but short delays (< 30 seconds) can be observed in payment statuses and/or cash management reports.
Integrations: Short delays (< 30 seconds) can be observed in outgoing events that are related to/triggered through payments delivered via the external webhooks:
- Event-stream webhooks
- Payment provider webhooks
Jul 15, 2025 - 11:40 UTC
The affected components include:
- Payments
- All payment processing operations
- Cash management
- Associate App - Cash management operations
- NOM - Cash management reports
Impact Description:
Retailers in the Associate App: Short delays (< 30 seconds) can be observed in payment processing and occasional failures that might require the Associate retrying an operation.
NOM (NewStore Order Management): No down time is expected, but short delays (< 30 seconds) can be observed in payment statuses and/or cash management reports.
Integrations: Short delays (< 30 seconds) can be observed in outgoing events that are related to/triggered through payments delivered via the external webhooks:
- Event-stream webhooks
- Payment provider webhooks
Jul 15, 2025 - 11:40 UTC
Scheduled Maintenance - Catalog Jul 23, 2025 06:30-07:30 UTC
NewStore will be performing a maintenance on OpenSearch sizing for the Catalog service. This is scheduled to take place over one hour starting on July 23rd, 2025 at 06h30 until 07h30 UTC.
The affected components include: Catalog (Associate App, NOM, APIs)
Retailers in the Associate App:
- searching products
- product listing
NOM (NewStore Order Management):
- searching products
- product listing
Integrations:
- searching products
- product listing
Please be assured, we are expecting a downtime of these services to last less than a minute during the maintenance window.
We ask that you please plan your projects accordingly if you feel that you may be affected during this update. If you have any further questions or concerns, please contact NewStore Support.
Posted on Jul 17, 2025 - 18:38 UTC
The affected components include: Catalog (Associate App, NOM, APIs)
Retailers in the Associate App:
- searching products
- product listing
NOM (NewStore Order Management):
- searching products
- product listing
Integrations:
- searching products
- product listing
Please be assured, we are expecting a downtime of these services to last less than a minute during the maintenance window.
We ask that you please plan your projects accordingly if you feel that you may be affected during this update. If you have any further questions or concerns, please contact NewStore Support.
Posted on Jul 17, 2025 - 18:38 UTC
Scheduled Maintenance - Routing Jul 23, 2025 06:30-07:30 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jul 18, 2025 - 19:34 UTC
Jul 18, 2025 - 19:34 UTC
Scheduled -
NewStore will be performing maintenance on the Routing infrastructure at 06:30 - 07:30 UTC which we expect to last for one hour.
During this work, we expect to see the following areas affected: [Routing (Associate App, NOM, Integration APIs)
Retailers in the Associate App:
- Syncing offline orders
NOM (NewStore Order Management):
- Viewing routing locations page - /routing/locations
- Resolving orders in conflict state
- Order exception handling
Integrations:
- Order Injection API
- Fulfillment request APIs
- Capacity based routing configuration APIs
- Fulfillment configuration API
Platform
- Routing of orders would be delayed
We are expecting a downtime of these services to last only a few minutes during the maintenance window.
We ask that you please plan your projects accordingly if you feel that you may be affected during this update. If you have any further questions or concerns, please contact NewStore Support.
Jul 18, 2025 - 18:17 UTC
During this work, we expect to see the following areas affected: [Routing (Associate App, NOM, Integration APIs)
Retailers in the Associate App:
- Syncing offline orders
NOM (NewStore Order Management):
- Viewing routing locations page - /routing/locations
- Resolving orders in conflict state
- Order exception handling
Integrations:
- Order Injection API
- Fulfillment request APIs
- Capacity based routing configuration APIs
- Fulfillment configuration API
Platform
- Routing of orders would be delayed
We are expecting a downtime of these services to last only a few minutes during the maintenance window.
We ask that you please plan your projects accordingly if you feel that you may be affected during this update. If you have any further questions or concerns, please contact NewStore Support.
Jul 18, 2025 - 18:17 UTC