All Systems Operational

About This Site

Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://help.newstore.com/.

NewStore Platform Operational
90 days ago
100.0 % uptime
Today
Business areas Operational
90 days ago
99.99 % uptime
Today
Checkout Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Returns & Exchanges Operational
90 days ago
100.0 % uptime
Today
Fulfillment Operational
90 days ago
100.0 % uptime
Today
Shipping Operational
90 days ago
100.0 % uptime
Today
Routing Operational
90 days ago
100.0 % uptime
Today
Inventory Management Operational
90 days ago
100.0 % uptime
Today
Omnichannel Manager Operational
90 days ago
100.0 % uptime
Today
Customer Operations ? Operational
90 days ago
99.97 % uptime
Today
Event Stream Operational
90 days ago
100.0 % uptime
Today
Promotions Operational
90 days ago
100.0 % uptime
Today
Payment Service Provider Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
99.96 % uptime
Today
Authorization Service Operational
90 days ago
100.0 % uptime
Today
Fiscalization Provider Service Operational
90 days ago
100.0 % uptime
Today
Third-Party Integrations Operational
90 days ago
100.0 % uptime
Today
Avalara Tax Calculation Service Operational
90 days ago
100.0 % uptime
Today
Auth0 User Authentication Operational
90 days ago
100.0 % uptime
Today
EasyPost API Operational
90 days ago
100.0 % uptime
Today
Shopping App Operational
90 days ago
100.0 % uptime
Today
Backend API Operational
90 days ago
100.0 % uptime
Today
Events API Operational
90 days ago
100.0 % uptime
Today
Smartbanner Operational
90 days ago
100.0 % uptime
Today
Studio (Frontend) Operational
90 days ago
100.0 % uptime
Today
Studio API Operational
90 days ago
100.0 % uptime
Today
Push API Operational
90 days ago
100.0 % uptime
Today
Jira Service Management Jira Service Management Web Operational
Jira Service Management Authentication and User Management Operational
Jira Service Management Service Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
May 17, 2025

No incidents reported today.

May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025
Resolved - The incident is now resolved, and all affected NewStore services have been fully restored at this point.

All of the payments for affected orders should be recovered now; however, if you do notice any orders that you believe are still unresolved and affected from this timeframe, please open a Support ticket. Our team will investigate and treat them with priority to resolve.

We apologize for the impact and confusion this may have caused your associates and customers. The team will continue to monitor and fully investigate the root cause.

May 14, 13:01 UTC
Monitoring - Between 10:06 UTC and 10:38 UTC, we experienced a degradation in our payment services, which may have caused failures in cash transactions and delays in order placement. The services have been fully recovered, and all services are now operating normally. We are currently reviewing and addressing any potentially impacted orders.

Thank you for your patience.

May 14, 11:00 UTC
May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025
Resolved - Our team is still finalizing work on fixing a handful of orders from the incident on Saturday. The work will be completed and communicated through your individual support cases.
May 6, 22:01 UTC
Monitoring - We would like to inform you that an incident occurred with our payment service on Saturday, May 3rd ~ 15:35 to 16:25 UTC which could have affected fully placing orders, returns and exchanges.

While our Engineering team resolved the issue on Saturday, they also worked this morning, May 5th, to replay events to help fully place orders with their payments attached.

Most of the payments for affected orders should be now recovered, however, if you do notice any orders that you believe are still unresolved and affected from this timeframe, please open a Support ticket. Our team will investigate and treat them with priority to resolve.

We apologize for the impact and confusion this may have caused your associates and customers. Our team is also working in parallel to study the root cause of this Incident from Saturday and will provide an RCA to your teams in the near future. This will also include more complete details of the timing and impact.

May 5, 18:58 UTC
May 5, 2025
May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.