All Systems Operational

About This Site

Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://support.newstore.com/.

Uptime over the past 90 days. View historical uptime.
NewStore Platform Operational
90 days ago
99.87 % uptime
Today
Business areas Operational
Checkout Operational
Payments Operational
Returns & Exchanges Operational
Fulfillment Operational
Shipping Operational
Routing Operational
Inventory Management Operational
Omnichannel Manager Operational
Third-Party Integrations Operational
Payment Service Provider Operational
Avalara Tax Calculation Service Operational
Dashboards Operational
Authorization Service Operational
Auth0 User Authentication Operational
EasyPost API Operational
Consumer App Operational
90 days ago
99.98 % uptime
Today
Backend API Operational
90 days ago
99.96 % uptime
Today
Events API Operational
90 days ago
100.0 % uptime
Today
Smartbanner Operational
90 days ago
100.0 % uptime
Today
Studio (Frontend) Operational
90 days ago
100.0 % uptime
Today
Studio API Operational
90 days ago
99.96 % uptime
Today
Push API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 4, 2023

No incidents reported today.

Oct 3, 2023

No incidents reported.

Oct 2, 2023

No incidents reported.

Oct 1, 2023

No incidents reported.

Sep 30, 2023

No incidents reported.

Sep 29, 2023
Outage related to In-Store Orders with Discounts
Resolved - During the times of approximately 21:53 until 22:13 UTC, we received alerts of errors occurring during order placement. This had the potential to impact Associates who were trying to place in-store orders. This seemed to affect only a small amount of orders that may have contained promotions (discounts), however, we did observe some successful order placements upon retries. Our Engineering team was able to quickly resolve the issue and will continue to investigate the root cause. We apologize for any impact that this may have caused your business. If you have any questions or if your Stores are still being affected, please contact Support.
Sep 29, 22:00 UTC
Sep 28, 2023

No incidents reported.

Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023
EasyPost - LSO API API Service Degradation
Resolved - Easypost has stated the issue has been resolved.
Sep 25, 20:58 UTC
Update - Easypost is still following up with the carrier that has the degraded performance. The carrier has been notified, and Easypost engineers will continue to monitor the performance of the API.

Please view the current status and updates directly from EasyPost here: https://www.easypoststatus.com/

This may cause issues with booking deliveries and creating shipping labels from certain carriers. In response to this, deliveries will be retried automatically, but can also be retried from within the Associate App.
Sep 25, 20:44 UTC
Update - Easypost is still following up with the carrier that has the degraded performance. The situation still being monitored.

Please view the current status and updates directly from EasyPost here: https://www.easypoststatus.com/

Seems that the main carrier seeing the most impacts is with DHL Express. This may cause issues with booking deliveries and creating shipping labels from certain carriers. In response to this, deliveries will be retried automatically, but can also be retried from within the Associate App.
Sep 25, 19:15 UTC
Update - The LSO API is still experiencing rates of errors and request timeouts. Easypost is still following up with the carrier that has the degraded performance. The situation still being monitored.

Please view the current status and updates directly from EasyPost here: https://www.easypoststatus.com/

This may cause issues with booking deliveries and creating shipping labels from certain carriers. In response to this, deliveries will be retried automatically, but can also be retried from within the Associate App.
Sep 25, 18:12 UTC
Update - The LSO API is still experiencing rates of errors and request timeouts. Easypost has notified the carrier with the degraded performance and still monitoring the situation.

Please view the current status and updates directly from EasyPost here: https://www.easypoststatus.com/

This may cause issues with booking deliveries and creating shipping labels from certain carriers. In response to this, deliveries will be retried automatically, but can also be retried from within the Associate App.
Sep 25, 16:48 UTC
Identified - We have received reports that EasyPost's LSO API degraded performance. The LSO API is experiencing elevated rates of errors and request timeouts. Easypost has notified the carrier with the degraded performance. Please view the current status and updates directly from EasyPost here: https://www.easypoststatus.com/

This may cause issues with booking deliveries and creating shipping labels from certain carriers. In response to this, deliveries will be retried automatically, but can also be retried from within the Associate App.
Sep 25, 15:42 UTC
EasyPost API Degradation
Resolved - The EasyPost incident is now resolved and all affected NewStore services should now be fully restored.
Sep 25, 20:56 UTC
Monitoring - Easypost has reported, the API availability has returned to normal. Easypost engineers are continuing to monitor this situation

Please view the current status and updates directly from EasyPost here: https://www.easypoststatus.com/

There might be issues with booking deliveries and creating shipping labels while we monitor the situation. In response to this, deliveries will be retried automatically, but can also be retried from within the Associate App.
Sep 25, 20:20 UTC
Identified - We have received from Easypost that the issue has been identified, their engineers are continuing to monitor as the API is returning to a working order state.

Please view the current status and updates directly from EasyPost here: https://www.easypoststatus.com/

This may still cause some issues with booking deliveries and creating shipping labels. In response to this, deliveries will be retried automatically, but can also be retried from within the Associate App.
Sep 25, 19:45 UTC
Investigating - We have received reports that EasyPost's API are having issues with performance and availability. Please view the current status and updates directly from EasyPost here: https://www.easypoststatus.com/

This may cause issues with booking deliveries and creating shipping labels. In response to this, deliveries will be retried automatically, but can also be retried from within the Associate App.
Sep 25, 19:30 UTC
Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

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