All Systems Operational

About This Site

Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://support.newstore.com/.

Uptime over the past 90 days. View historical uptime.
NewStore Platform Operational
90 days ago
99.93 % uptime
Today
Business areas Operational
Checkout Operational
Payments Operational
Returns & Exchanges Operational
Fulfillment Operational
Shipping Operational
Routing Operational
Inventory Management Operational
Omnichannel Manager Operational
Third-Party Integrations Operational
Payment Service Provider Operational
Avalara Tax Calculation Service Operational
Dashboards Operational
Authorization Service Operational
Auth0 User Authentication Operational
EasyPost API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
NewStore Platform
Fetching
Past Incidents
Oct 15, 2021

No incidents reported today.

Oct 14, 2021
Service degradation in Associate App
Resolved - All affected NewStore services have been fully restored at this point. The team will continue to monitor and investigate the root cause. We will be sending out an Incident Report on this issue to all affected customers once we have completed the investigation.
Oct 14, 17:31 UTC
Monitoring - We have a possible fix in place and are actively monitoring the platform. We have increased resources to the service. Error rates are going down and successful attempts to search for and add customers. We will share additional information on the Status page as soon as it is available.
Oct 14, 17:19 UTC
Identified - We have identified the cause of an issue currently impacting the platform, and we are working quickly to resolve the problem. We will continue to update you with additional information here as soon as it is available.
Oct 14, 17:07 UTC
Investigating - The team at NewStore is currently investigating a problem with the platform that impacts our customers. Currently it may not be possible to search for or add customers to cart using the Associate App. We will share additional information here as soon as it is available.
Oct 14, 16:51 UTC
Oct 13, 2021
Service degradation for Dashboards in NOM
Resolved - All affected NewStore services have been fully restored at this point and the Dashboard's are loading as expected. The team will continue to monitor and investigate the root cause.
Oct 13, 07:15 UTC
Update - We have identified the issue with Dashboards not loading for our customers and will continue to provide updates on our progress. We recognize the importance of the Dashboards for your business and working to resolve as soon as we can.
Oct 13, 00:27 UTC
Identified - We have identified an issue with Dashboards not loading in NOM, and we are working quickly to resolve the problem. We will continue to update you with additional information here as soon as it is available. We apologize for the inconvenience.
Oct 12, 23:00 UTC
Oct 12, 2021
Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

No incidents reported.

Oct 6, 2021

No incidents reported.

Oct 5, 2021

No incidents reported.

Oct 4, 2021

No incidents reported.

Oct 3, 2021

No incidents reported.

Oct 2, 2021

No incidents reported.

Oct 1, 2021

No incidents reported.

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