All Systems Operational

About This Site

Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://support.newstore.com/.

NewStore Platform Operational
90 days ago
99.94 % uptime
Today
Business areas Operational
Checkout Operational
Payments Operational
Returns & Exchanges Operational
Fulfillment Operational
Shipping Operational
Routing Operational
Inventory Management Operational
Omnichannel Manager Operational
Third-Party Integrations Operational
Payment Service Provider Operational
Avalara Tax Calculation Service Operational
Dashboards Operational
Authorization Service Operational
Auth0 User Authentication Operational
EasyPost API Operational
Consumer App Operational
90 days ago
100.0 % uptime
Today
Backend API Operational
90 days ago
100.0 % uptime
Today
Events API Operational
90 days ago
100.0 % uptime
Today
Smartbanner Operational
90 days ago
100.0 % uptime
Today
Studio (Frontend) Operational
90 days ago
100.0 % uptime
Today
Studio API Operational
90 days ago
100.0 % uptime
Today
Push API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We will be performing scheduled maintenance on our Dashboards on December 9th, 2022 at 08:00 UTC which we expect to last for 20 minutes. During this time, we expect delays, interruptions to the dashboards in NOM and interruptions in reporting in the Associate App.
Posted on Dec 07, 2022 - 15:51 UTC
Past Incidents
Dec 8, 2022

No incidents reported today.

Dec 7, 2022

No incidents reported.

Dec 6, 2022
Resolved - The incident is now resolved and NOM Dashboard are loading as expected at this point. The team will continue to monitor and fully investigate the root cause. Thank you for your patience during this incident.
Dec 6, 16:46 UTC
Monitoring - We have a possible fix in place and are actively monitoring the platform. Dashboards should now be loading and displaying values as expected. We will provide another update once we have confirmed there is no reoccurrence of the issue.
Dec 6, 15:26 UTC
Investigating - We have identified an issue with Dashboards not loading in NOM. We have notified our third party vendor Minubo and they are working to resolve the problem. We will continue to update you with additional information here as soon as it is available. We apologize for the inconvenience.
Dec 6, 13:33 UTC
Completed - The scheduled maintenance has been completed.
Dec 6, 07:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 07:31 UTC
Scheduled - We will be performing scheduled maintenance on our Dashboards on December 6th, 2022 at 07:30 UTC which we expect to last for 15 minutes. During this time, we expect to see delays or possible interruptions to the dashboards in NOM and possible interruptions in reporting in the Associate App.
Nov 17, 21:48 UTC
Dec 5, 2022

No incidents reported.

Dec 4, 2022
Completed - The scheduled maintenance has been completed.
Dec 4, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 07:00 UTC
Scheduled - Our third party Authentication Service, Auth0, will be undergoing a one hour maintenance on Sunday December 4 from 7:00 AM UTC until 8:00 AM UTC. During this maintenance window, there is a chance for brief connection interruption (~30 seconds). We don't anticipate any additional customer impact during this time.
Dec 2, 15:50 UTC
Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.