All Systems Operational

About This Site

Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://support.newstore.com/.

NewStore Platform Operational
90 days ago
99.89 % uptime
Today
Business areas Operational
90 days ago
99.98 % uptime
Today
Checkout Operational
90 days ago
99.93 % uptime
Today
Payments Operational
90 days ago
99.95 % uptime
Today
Returns & Exchanges Operational
90 days ago
99.95 % uptime
Today
Fulfillment Operational
90 days ago
100.0 % uptime
Today
Shipping Operational
90 days ago
100.0 % uptime
Today
Routing Operational
90 days ago
100.0 % uptime
Today
Inventory Management Operational
90 days ago
100.0 % uptime
Today
Omnichannel Manager Operational
90 days ago
99.99 % uptime
Today
Customer Operations ? Operational
90 days ago
100.0 % uptime
Today
Event Stream Operational
90 days ago
100.0 % uptime
Today
Promotions Operational
90 days ago
100.0 % uptime
Today
Payment Service Provider Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Authorization Service Operational
90 days ago
100.0 % uptime
Today
Fiscalization Provider Service Operational
90 days ago
100.0 % uptime
Today
Third-Party Integrations Operational
90 days ago
99.99 % uptime
Today
Avalara Tax Calculation Service Operational
90 days ago
100.0 % uptime
Today
Auth0 User Authentication Operational
90 days ago
100.0 % uptime
Today
EasyPost API Operational
90 days ago
99.99 % uptime
Today
Shopping App Operational
90 days ago
100.0 % uptime
Today
Backend API Operational
90 days ago
100.0 % uptime
Today
Events API Operational
90 days ago
100.0 % uptime
Today
Smartbanner Operational
90 days ago
100.0 % uptime
Today
Studio (Frontend) Operational
90 days ago
100.0 % uptime
Today
Studio API Operational
90 days ago
100.0 % uptime
Today
Push API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance - NewStore Insights Jun 26, 2024 06:00-14:00 UTC
We will be performing scheduled maintenance on NewStore Insights, involving a mandatory upgrade to our Insights reporting on June 26 at 06:00 AM UTC, which will last for 6-8 hours. During this time, viewing of reports should not be impacted, however, Insights will be in ephemeral (read-only) mode during the upgrade.

Any changes including adding/editing users, reports, dashboards, data sets, filters, schedules, etc. made during this upgrade will be lost after the upgrade is completed.

Posted on Jun 18, 2024 - 16:30 UTC
We are planning on upgrading our database instances to improve stability. Maintenance will start on July 9th at 08:00 UTC with a duration of one hour.

Impacted Services will include:
* External Orders API /api/v0/d/external_orders/
* GraphQL API /api/v1/org/data/query
* EventStream Integration configuration API /api/v1/org/integrations/eventstream
* EventStream Integrations

Type of interruption: These services will not be reachable and will respond with a 500 HTTP Exception. The EventStream will not emit events during this time, but instead events will be queued for later processing. There is no expected data loss, and backlogged events will be automatically emitted once the maintenance is complete.

Posted on Jun 20, 2024 - 21:02 UTC
Past Incidents
Jun 25, 2024

No incidents reported today.

Jun 24, 2024

No incidents reported.

Jun 23, 2024

No incidents reported.

Jun 22, 2024

No incidents reported.

Jun 21, 2024
Resolved - EasyPost has stated this incident is now Resolved: https://www.easypoststatus.com/incidents/cngd54qlkc39

We have observed a drop in errors from EasyPost. Booking shipping labels and retrieving shipping options should be back to normal operating levels.

Jun 21, 21:20 UTC
Identified - EasyPost has stated that the issue has been identified and a fix is being implemented: https://www.easypoststatus.com We will continue to monitor the situation and let you know once the fix has been applied.
Jun 21, 20:48 UTC
Investigating - We are currently seeing elevated errors from EasyPost APIs. This has the potential to impact booking shipping labels, retrieving shipping options and/or injecting orders that rely on EasyPost to retrieve shipping options.

Our recommendation is to retry the operation that you are trying to perform (retry booking shipping label or retrieving shipping options). This is the recommendation that we are receiving from EasyPost's automated response.

We will closely monitor the situation and report back once we receive updates from EasyPost. In the meantime, please follow EasyPost's status page here as well: https://www.easypoststatus.com/

Jun 21, 20:24 UTC
Jun 20, 2024

No incidents reported.

Jun 19, 2024

No incidents reported.

Jun 18, 2024

No incidents reported.

Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024
Resolved - The incident has been resolved with the release of version 1.50.2 of the App, addressing the identified issue. If you need to use Offline Mode and experience any problems, a quick restart of the App should help.

We appreciate your patience during this incident.

Jun 14, 09:11 UTC
Monitoring - We have released version 1.50.2 to help resolve the issues identified within this incident. If you are currently using version 1.50.1, please upgrade as soon as possible. We are also actively monitoring the update for any further issues.
Jun 13, 22:53 UTC
Update - For all Users running on v1.50.1 of the Associate App, the mitigation has been put in place, please restart the App to start scanning items as usual. We advice all Users on previous versions of the App not to update the Associate App to v1.50.1. A new release will be done soon after the fix is applied.

We will continue to share additional information here as soon as it is available.

Jun 13, 10:32 UTC
Identified - We have identified an issue with Associate App v1.50.1 version released on 13th June 2024 impacting the ability to scan items on the Associate App and our engineering team is actively working on a fix. We are also working on a mitigation which will require all Users on this version to restart the App, after which they will be able to scan.

We advice all our customers on previous versions of the App not to update to Associate App v1.50.1. We apologize for any inconvenience this causes and will continue to share additional information here as soon as it is available.

Jun 13, 10:17 UTC
Jun 13, 2024
Jun 12, 2024

No incidents reported.

Jun 11, 2024
Resolved - This issue has been resolved as we are seeing all services back up and running as normal.
Jun 11, 17:02 UTC
Monitoring - We have deployed a fix and are continuing to monitor for any further issues.
Jun 11, 16:41 UTC
Investigating - We're currently investigating intermittent issues with logging into Studio. This will result in Home Walls & Lookbooks being unavailable. Browsing the catalog, logging in, and placing orders within the apps remains unaffected.
Jun 11, 14:39 UTC