All Systems Operational
About This Site
Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://support.newstore.com/.
NewStore Platform
Operational
Business areas
Operational
Checkout
Operational
Payments
Operational
Returns & Exchanges
Operational
Fulfillment
Operational
Shipping
Operational
Routing
Operational
Inventory Management
Operational
Omnichannel Manager
Operational
Third-Party Integrations
Operational
Payment Service Provider
Operational
Avalara Tax Calculation Service
Operational
Dashboards
Operational
Authorization Service
Operational
Auth0 User Authentication
Operational
EasyPost API
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Database migration for Availability Export
Aug 11, 01:00-01:15 UTC
We will be performing a migration of our database used for the availability export feature. This migration will begin on Wednesday, August 10th @ 9pm EDT ( August 11th @ 1am UTC ) and will last for a maximum of 15 minutes. During this time, we will pause updating the availability data, and exports started during this time will not see the most recent update. Changes done during this timeframe will be processed only after the migration is complete.
This migration will not affect In-Store operations and will not have any impact on order routing or availability import features. The stock levels overview in NOM will still show the most recent availability data.
Posted on Aug 8, 23:01 UTC
This migration will not affect In-Store operations and will not have any impact on order routing or availability import features. The stock levels overview in NOM will still show the most recent availability data.
Posted on Aug 8, 23:01 UTC
Scheduled Maintenance for customer care order database migration
Aug 17, 06:00-06:30 UTC
Update -
Due to our Engineering team needing additional time to prepare, we are delaying this migration until Wednesday, August 17th at 06:00 UTC. It is still anticipated to only take around 30 minutes to complete and all previous notes regarding impact still apply. For ease of reference, we are repeating them below:
During this time new orders will not be visible in NOM or the Associate App, updates to new orders will be delayed, and returns or other actions to these new orders cannot be conducted until the maintenance is completed.
Aug 9, 18:23 UTC
During this time new orders will not be visible in NOM or the Associate App, updates to new orders will be delayed, and returns or other actions to these new orders cannot be conducted until the maintenance is completed.
Aug 9, 18:23 UTC
Scheduled -
We will be performing a migration of the customer care order database. This migration will begin on Wednesday August 10th at 6:00 UTC and will take around 30 minutes to complete. During this time new orders will not be visible in NOM or the Associate App, updates to new orders will be delayed, and returns or other actions to these new orders cannot be conducted until the maintenance is completed.
Apologies for any confusion regarding the previous status pages, we have determined that the impact will be lower than anticipated.
Aug 3, 21:47 UTC
Apologies for any confusion regarding the previous status pages, we have determined that the impact will be lower than anticipated.
Aug 3, 21:47 UTC