All Systems Operational

About This Site

Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://support.newstore.com/.

NewStore Platform Operational
90 days ago
100.0 % uptime
Today
Business areas Operational
90 days ago
100.0 % uptime
Today
Checkout Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Returns & Exchanges Operational
90 days ago
100.0 % uptime
Today
Fulfillment Operational
90 days ago
100.0 % uptime
Today
Shipping Operational
90 days ago
100.0 % uptime
Today
Routing Operational
90 days ago
100.0 % uptime
Today
Inventory Management Operational
90 days ago
100.0 % uptime
Today
Omnichannel Manager Operational
90 days ago
100.0 % uptime
Today
Customer Operations ? Operational
90 days ago
100.0 % uptime
Today
Event Stream Operational
90 days ago
100.0 % uptime
Today
Promotions Operational
90 days ago
100.0 % uptime
Today
Payment Service Provider Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Authorization Service Operational
90 days ago
100.0 % uptime
Today
Fiscalization Provider Service Operational
90 days ago
100.0 % uptime
Today
Third-Party Integrations Operational
90 days ago
99.99 % uptime
Today
Avalara Tax Calculation Service Operational
90 days ago
100.0 % uptime
Today
Auth0 User Authentication Operational
90 days ago
100.0 % uptime
Today
EasyPost API Operational
90 days ago
99.99 % uptime
Today
Shopping App Operational
90 days ago
100.0 % uptime
Today
Backend API Operational
90 days ago
100.0 % uptime
Today
Events API Operational
90 days ago
100.0 % uptime
Today
Smartbanner Operational
90 days ago
100.0 % uptime
Today
Studio (Frontend) Operational
90 days ago
100.0 % uptime
Today
Studio API Operational
90 days ago
100.0 % uptime
Today
Push API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 13, 2025

No incidents reported today.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025

No incidents reported.

Jan 7, 2025
Resolved - Easypost informed us that this incident has been resolved.
Jan 7, 12:57 UTC
Monitoring - Due to the ongoing delays from the recent Canada Post strike, all postal exports to Canada, including the dispatch of postal items, remain suspended. As a result, shipments via USPS to Canada cannot be created until further notice.

EasyPost is actively monitoring the situation and will provide updates as they become available. For more information; https://www.easypoststatus.com/incidents/ln23ww85fm6v

Dec 23, 23:04 UTC
Resolved - Adyen released a patch to resolve this issue. Since the patch was implemented, refusal rates have normalized, marking the resolution of this issue.
Jan 7, 12:23 UTC
Identified - Adyen has identified the issue with Elevated Refusal Rates related to their incident here: https://status.adyen.com/

We will continue to monitor Adyen's incident announcements and update you here.

NewStore Support has already directly contacted affected Retailers, so, if you have not received a Support Case directly from NewStore Support today regarding this incident, you are not affected.

Jan 6, 19:36 UTC
Investigating - We have become aware of an issue regarding Payments authorizations that are being reported from Adyen as Successful and later Declined.

We believe this may be related to an incident reported by Adyen here: https://status.adyen.com/

Our Engineering team is currently engaged and investigating and will report back here with more information as soon as possible.

Jan 6, 17:14 UTC
Jan 6, 2025
Jan 5, 2025

No incidents reported.

Jan 4, 2025

No incidents reported.

Jan 3, 2025

No incidents reported.

Jan 2, 2025

No incidents reported.

Jan 1, 2025

No incidents reported.

Dec 31, 2024

No incidents reported.

Dec 30, 2024

No incidents reported.