All Systems Operational

About This Site

Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://support.newstore.com/.

NewStore Platform Operational
90 days ago
100.0 % uptime
Today
Business areas Operational
90 days ago
99.99 % uptime
Today
Checkout Operational
90 days ago
99.97 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Returns & Exchanges Operational
90 days ago
100.0 % uptime
Today
Fulfillment Operational
90 days ago
100.0 % uptime
Today
Shipping Operational
90 days ago
100.0 % uptime
Today
Routing Operational
90 days ago
100.0 % uptime
Today
Inventory Management Operational
90 days ago
100.0 % uptime
Today
Omnichannel Manager Operational
90 days ago
100.0 % uptime
Today
Customer Operations ? Operational
90 days ago
100.0 % uptime
Today
Event Stream Operational
90 days ago
100.0 % uptime
Today
Promotions Operational
90 days ago
100.0 % uptime
Today
Payment Service Provider Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Authorization Service Operational
90 days ago
100.0 % uptime
Today
Fiscalization Provider Service Operational
90 days ago
100.0 % uptime
Today
Third-Party Integrations Operational
90 days ago
99.99 % uptime
Today
Avalara Tax Calculation Service Operational
90 days ago
100.0 % uptime
Today
Auth0 User Authentication Operational
90 days ago
100.0 % uptime
Today
EasyPost API Operational
90 days ago
99.99 % uptime
Today
Shopping App Operational
90 days ago
100.0 % uptime
Today
Backend API Operational
90 days ago
100.0 % uptime
Today
Events API Operational
90 days ago
100.0 % uptime
Today
Smartbanner Operational
90 days ago
100.0 % uptime
Today
Studio (Frontend) Operational
90 days ago
100.0 % uptime
Today
Studio API Operational
90 days ago
100.0 % uptime
Today
Push API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 10, 2024

No incidents reported today.

Dec 9, 2024
Resolved - The incident is now resolved and all affected NewStore services have been fully restored at this point. The team will continue to monitor and fully investigate the root cause. Thank you for your patience during this incident.
Dec 9, 20:02 UTC
Monitoring - There is a possible fix in place and we are actively monitoring the platform. We will provide another update once we have confirmed there is no reoccurrence of the issue.
Dec 9, 19:49 UTC
Update - We are continuing to investigate this issue.
Dec 9, 19:21 UTC
Investigating - We are currently seeing delays with Insights reports and dashboards due to a incident at one of our infrastructure providers. We are monitoring the situation and will keep this page updated with new information.
Dec 9, 19:21 UTC
Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024
Resolved - EasyPost has notified that this incident is now resolved. If you continue to see any issue, please contact NewStore Support.

https://www.easypoststatus.com/incidents/f4qxc30lm1mt

Dec 2, 23:05 UTC
Monitoring - From the Easypost status page: A fix has been implemented and we are monitoring the results.

https://www.easypoststatus.com/incidents/f4qxc30lm1mt

Dec 2, 21:22 UTC
Identified - We are observing an Easypost Core API Partial outage , in which the vendor is currently investigating the problem. You might be observing EasyPost timeout error while creating shipment. You can see more details here:

https://www.easypoststatus.com/incidents/f4qxc30lm1mt

The recommendation is to book shipping offers outside of NewStore and updating those order items thru NOM. While this incident is occurring all the delivery booking will be retired and when the service recovered, the booking delivery service should successfully book shipment for pending orders.

We will continue to monitor the situation with Easypost and update the status as we get updates.

Dec 2, 21:11 UTC
Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

No incidents reported.