All Systems Operational
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Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://help.newstore.com/.
NewStore Platform
Operational
Business Areas
Operational
Checkout
Operational
Payments
Operational
Returns & Exchanges
Operational
Fulfillment
Operational
Shipping
Operational
Routing
Operational
Inventory Management
Operational
Omnichannel Manager
Operational
Customer Operations
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Operational
Event Stream
Operational
Promotions
Operational
Payment Service Provider
Operational
Insights
Operational
Authorization Service
Operational
Fiscalization Provider Service
Operational
Cash Management
Operational
Third-Party Integrations
Operational
Avalara Tax Calculation Service
Operational
Auth0 User Authentication
Operational
EasyPost API
Operational
Shopping App
Operational
Backend API
Operational
Events API
Operational
Smartbanner
Operational
Studio (Frontend)
Operational
Studio API
Operational
Push API
Operational
NewStore Support Ticketing System
Operational
Jira Service Management Authentication and User Management
Operational
NewStore Support Portal
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance - Payments Nov 12, 2025 05:00-06:00 UTC
NewStore will be performing a maintenance on the payment infrastructure to improve resiliency and prevent sudden database failovers that are causing multiple payment systems to misbehave. This is scheduled to take place over one hour.
Maintenance Window: 12th November from 05:00 UTC to 06:00 UTC
Affected Components:
- Payments
- All payment processing operations
- Cash management
- Associate App - Cash management operations
- NOM - Cash management reports
Impact Description:
- Retailers in the Associate App: Delays can be observed in payment processing and occasional failures that might require the Associate retrying an operation.
- NOM (NewStore Order Management): No down time is expected, but delays can be observed in payment statuses and/or cash management reports.
Integrations: Delays can be observed in outgoing events that are related to/triggered through payments delivered via the external webhooks:
- Event-stream webhooks
- Payment provider webhooks
Posted on Nov 04, 2025 - 16:32 UTC
Maintenance Window: 12th November from 05:00 UTC to 06:00 UTC
Affected Components:
- Payments
- All payment processing operations
- Cash management
- Associate App - Cash management operations
- NOM - Cash management reports
Impact Description:
- Retailers in the Associate App: Delays can be observed in payment processing and occasional failures that might require the Associate retrying an operation.
- NOM (NewStore Order Management): No down time is expected, but delays can be observed in payment statuses and/or cash management reports.
Integrations: Delays can be observed in outgoing events that are related to/triggered through payments delivered via the external webhooks:
- Event-stream webhooks
- Payment provider webhooks
Posted on Nov 04, 2025 - 16:32 UTC