Scheduled Maintenance - Payments

Scheduled Maintenance Report for NewStore Inc

Completed

The scheduled maintenance has been completed.

Posted Aug 27, 2025 - 06:30 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Aug 27, 2025 - 05:00 UTC

Scheduled

NewStore will be performing a maintenance on the payment infrastructure to improve resiliency and mitigate issues with the recent event stream degradation. This is scheduled to take place over one and a half hours starting on August 27th, 2025 at 05:00 until 06:30 UTC.

Maintenance Window: 27th August from 05:00 UTC to 06:30 UTC

Affected Components:
- Payments
- All payment processing operations
- Cash management
- Associate App - Cash management operations
- NOM - Cash management reports

Impact Description:
- Retailers in the Associate App: Delays can be observed in payment processing and occasional failures that might require the Associate retrying an operation.
- NOM (NewStore Order Management): No down time is expected, but delays can be observed in payment statuses and/or cash management reports.
- Integrations: Delays can be observed in outgoing events that are related to/triggered through payments delivered via the external webhooks:
- Event-stream webhooks
- Payment provider webhooks

Posted Aug 25, 2025 - 17:04 UTC

This scheduled maintenance affected: NewStore Platform and Business areas (Payments).