We have confirmed that order event propagation is fully restored and GraphQL order details are up to date again. All data should now be consistent. If you still notice any issues, please contact Support at help.newstore.com
We apologize for the inconvenience.
Posted Aug 26, 2025 - 13:49 UTC
Monitoring
We have a fix in place and our engineering team have completed the replay of all events affected by this incident. We are actively monitoring the platform and will provide another update once we have confirmed there is no reoccurrence of the issue.
Posted Aug 25, 2025 - 22:39 UTC
Update
We are continuing to work on a fix for this issue.
Posted Aug 25, 2025 - 19:16 UTC
Update
The processing of the order events is ongoing and we expect all events to be completed in the next 12 hours.
Posted Aug 25, 2025 - 15:58 UTC
Identified
We have identified an issue with the propagation of some order events. This is related to the previous event-stream incident, and as a result a subset of orders may not yet display their most recent details in GraphQL. Current order processing is not affected.
Our engineering team is working to restore full consistency as quickly as possible, and we will provide further updates here as they become available.
Posted Aug 25, 2025 - 11:23 UTC
This incident affected: Business areas (Event Stream).