Outage related to Checkout

Incident Report for NewStore Inc

Resolved

All affected NewStore services have been fully restored at this point. The team will continue to monitor and investigate the root cause. An incident report will be sent after all information is gathered and root cause has been addressed.

Posted Apr 10, 2024 - 16:19 UTC

Monitoring

We have a possible fix in place and are actively monitoring the platform. We will share additional information on the Status page as soon as it is available.

Posted Apr 10, 2024 - 15:55 UTC

Identified

We have identified the cause of an issue currently impact the platform, and we are working quickly to resolve the problem. There may be intermittent issues with checkout of refunds and exchange orders. We will continue to update you with additional information here as soon as it is available.

Posted Apr 10, 2024 - 15:36 UTC

This incident affected: Business areas (Returns & Exchanges).