Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 16, 2024 - 05:30 UTC
Scheduled
NewStore will perform a mandatory operating system upgrade of the database cluster storing certain order data such as refunds, order notes, and order history. This update will occur on July 16 between 5:30 and 6:30 AM UTC.
During the maintenance window, there will be a brief interruption as outlined below:
In-store transactions such as:
- Refund amount for returns / blind returns can’t be calculated - Manage cart functionality in the Associate App is unavailable - Seeing orders placed during the maintenance in the customers’ purchase history
Customer care transactions such as:
- Order details page may be temporarily unavailable - Appeasements - Seeing newly placed orders and updates on orders in NOM - Creating order notes in NOM - Resolving order conflicts through NOM