Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 22, 2025 - 08:00 UTC
Update
We apologize for the inconsistent time stamp in the initial message. The maintenance will commence at 08:00 UTC on October 22, 2025. The impact will be a brief unavailability while the service restarts.
Posted Oct 10, 2025 - 16:23 UTC
Scheduled
NewStore will be performing maintenance on Omnichannel Insights and Store Reporting. This is scheduled to take place over the course of 1 hour on October 22nd from 08:00 until 09:00 UTC.
Maintenance Window: October 22nd 8am UTC - 9am UTC
Affected Components: - Omnichannel Insights & Associate App Store Reporting
Impact Description: - During the maintenance window, Omnichannel Insights and Associate App Store Reporting will be temporarily unavailable. - Any changes made in Insights > Explore during this time will NOT save — for example, updating dashboard contents or creating and saving an answer.
Retailers in the Associate App: - Store Reporting is intermittently not available
NOM (NewStore Order Management): - Insights intermittently not available, and any changes in Insights > Explore will not be saved during the upgrade period.
Integrations: - No expected impact
After the upgrade, you will notice slight user interface updates, along with enhancements to the stability, performance, and security of reporting capabilities.
Please reach out to NewStore Support if you have any questions.
Posted Oct 10, 2025 - 15:38 UTC
This scheduled maintenance affected: NewStore Platform and Business Areas (Insights).