Partial outage related to order routing

Incident Report for NewStore Inc

Resolved

The incident has been resolved and the necessary events have been replayed.

Posted Jan 10, 2024 - 20:36 UTC

Monitoring

The source of this issue has been identified, and NewStore is in the process of replaying all the necessary events to process the affected orders.

Posted Jan 10, 2024 - 17:38 UTC

Investigating

We are currently investigating a possible issue with Order Routing. This has the potential to impact orders routed to a DC to remain in a Routing status.
We apologize for any inconvenience this is causing and we will continue to share additional information here as soon as it is available.

Posted Jan 10, 2024 - 17:09 UTC

This incident affected: Business areas (Routing).