All Systems Operational

About This Site

Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://support.newstore.com/.

Uptime over the past 90 days. View historical uptime.
NewStore Platform Operational
90 days ago
99.91 % uptime
Today
Business areas Operational
90 days ago
100.0 % uptime
Today
Checkout Operational
Payments Operational
Returns & Exchanges Operational
Fulfillment Operational
Shipping Operational
Routing Operational
Inventory Management Operational
Omnichannel Manager Operational
Customer Operations Operational
90 days ago
100.0 % uptime
Today
Third-Party Integrations Operational
Payment Service Provider Operational
Avalara Tax Calculation Service Operational
Dashboards Operational
Authorization Service Operational
Auth0 User Authentication Operational
EasyPost API Operational
Consumer App Operational
90 days ago
100.0 % uptime
Today
Backend API Operational
90 days ago
100.0 % uptime
Today
Events API Operational
90 days ago
100.0 % uptime
Today
Smartbanner Operational
90 days ago
100.0 % uptime
Today
Studio (Frontend) Operational
90 days ago
100.0 % uptime
Today
Studio API Operational
90 days ago
100.0 % uptime
Today
Push API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 4, 2024

No incidents reported today.

May 3, 2024
Service degradation for [Availability Imports].
Resolved - This incident has been resolved.
May 3, 18:04 UTC
Update - The large queue of data automatically being processed is down 85%. We will keep you updated once this is completed.
May 3, 15:16 UTC
Monitoring - Newstore identified a delay regarding Availability Imports, that's affecting all retailers since April 29th at 21:00 UTC.

This is a display-only issue that doesn't show updated Availabilities in NOM.

In-store selling Availabilities will not be affected. The updated Availabilities will be used for selling, routing as well and communication with external systems.

Newstore is processing this data automatically and since there is a large queue, it can take 2-3 business days to get through.

Engineering is still looking into the root cause of this behavior and we are actively monitoring the platform. We will provide another update once the backlog of Availabilities is completed and the root cause is determined.
May 2, 17:49 UTC
May 2, 2024
May 1, 2024

No incidents reported.

Apr 30, 2024

No incidents reported.

Apr 29, 2024
Scheduled Maintenance - NewStore Insights
Completed - The scheduled maintenance has been completed.
Apr 29, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 23:00 UTC
Scheduled - We will be performing scheduled maintenance on NewStore Insights, involving a mandatory upgrade to our Insights reporting on April 28th at 11:00 pm UTC, which will last for 6-8 hours. During this time, viewing of reports should not be impacted, however, Insights will be in ephemeral (read-only mode) during the upgrade.

Any changes including adding/editing users, reports, dashboards, data sets, filters, schedules, etc made during this upgrade will be lost after the upgrade is completed.
Apr 22, 15:55 UTC
Apr 28, 2024
Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

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