All Systems Operational

About This Site

Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://support.newstore.com/.

Uptime over the past 90 days. View historical uptime.
NewStore Platform Operational
90 days ago
100.0 % uptime
Today
Business areas Operational
90 days ago
99.99 % uptime
Today
Checkout Operational
90 days ago
99.97 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Returns & Exchanges Operational
90 days ago
100.0 % uptime
Today
Fulfillment Operational
90 days ago
100.0 % uptime
Today
Shipping Operational
90 days ago
100.0 % uptime
Today
Routing Operational
90 days ago
100.0 % uptime
Today
Inventory Management Operational
90 days ago
100.0 % uptime
Today
Omnichannel Manager Operational
90 days ago
100.0 % uptime
Today
Customer Operations ? Operational
90 days ago
100.0 % uptime
Today
Event Stream Operational
90 days ago
100.0 % uptime
Today
Promotions Operational
90 days ago
100.0 % uptime
Today
Payment Service Provider Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Authorization Service Operational
90 days ago
100.0 % uptime
Today
Fiscalization Provider Service Operational
90 days ago
100.0 % uptime
Today
Third-Party Integrations Operational
90 days ago
100.0 % uptime
Today
Avalara Tax Calculation Service Operational
90 days ago
100.0 % uptime
Today
Auth0 User Authentication Operational
90 days ago
100.0 % uptime
Today
EasyPost API Operational
90 days ago
100.0 % uptime
Today
Shopping App Operational
90 days ago
100.0 % uptime
Today
Backend API Operational
90 days ago
100.0 % uptime
Today
Events API Operational
90 days ago
100.0 % uptime
Today
Smartbanner Operational
90 days ago
100.0 % uptime
Today
Studio (Frontend) Operational
90 days ago
100.0 % uptime
Today
Studio API Operational
90 days ago
100.0 % uptime
Today
Push API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024
Omnichannel Platform Maintenance
Completed - The scheduled maintenance has been completed.
Nov 13, 09:00 UTC
Update - We have extended the maintenance period by one hour at the request of our Engineering team, as some planned activities required more time than expected. Maintenance is now scheduled to be completed by 09:00 UTC.
Nov 13, 07:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 06:00 UTC
Scheduled - To ensure platform stability during the holiday period and to preempt a maintenance by our infrastructure provider, NewStore is planning a maintenance window for Wednesday, November 13, 2024 from 06:00 - 08:00 UTC.

During this period we will upgrade infrastructure components in multiple backend services. We do not expect any downtime for our platform, but there are minor disruptions possible while we run the maintenance. The following impact is possible during this maintenance window:

- In the Associate App, operations like, but not limited to, listing products, inventory operations, processing a payment or printing a receipt could show an error or be delayed. If this occurs please retry the operation after 1 minute.

- For 3rd party integrations into our platform:
-- Please pause all product imports into the Omnichannel platform for the duration of the maintenance (06:00 - 08:00 UTC on November 13)!
-- Order injections might receive a 500 or 502 error response for up to 1 minute. To our knowledge, all 3rd party order injection integrations are built to retry an operation if they receive an error response. Therefore we do not expect any impact on injected order data

- In the NewStore Omnichannel Manager (NOM)
Order Capture can be delayed by 1 minute, as a result an order could appear with a 1 minute delay in NOM
Nov 6, 19:10 UTC
Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024
Service Degradation related to Stock Level Page Update in NOM
Resolved - This incident has been resolved. All messages are now being processed promptly, and the NOM stock level page is displaying real-time data.

If you have any further questions or concerns, please contact NewStore Support.
Nov 6, 01:22 UTC
Monitoring - We are currently monitoring the backlog of stock value updates in NOM. The system is still catching up, and we will notify you here once all values are up-to-date. Please note that this may still take some time.

To be clear, this issue is only affecting the stock values that you see in NOM and should not be affecting any routing or re-routing of orders. The stock levels in NewStore are current and up-to-date, however, the display values that you see in NOM may not be.

We admit that this lack of visibility might impact your decision making when attempting to resolve On Hold items in NOM as the NOM User cannot see what is actually in stock. We recommend that you simply re-route the order in this Case (rather than re-route to a specific location), and the NewStore routing engine will determine the best location to route the order.

If you have any further questions or concerns, please contact NewStore Support.
Nov 5, 20:18 UTC
Identified - We are currently experiencing an issue with high latency processing stock-level information to post onto NOM. This in turn results in outdated information in NOM's stock level page.

This will not affect any selling and it is a display problem.

Engineering is working on this issue and we hope to resolve this issue soon. We will share additional information here as soon as it is available.
Nov 5, 15:32 UTC
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