Partially Degraded Service

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Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://help.newstore.com/.

Uptime over the past 90 days. View historical uptime.
NewStore Platform Operational
90 days ago
99.84 % uptime
Today
Business Areas Operational
90 days ago
99.99 % uptime
Today
Checkout Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Returns & Exchanges Operational
90 days ago
100.0 % uptime
Today
Fulfillment Operational
90 days ago
100.0 % uptime
Today
Shipping Operational
90 days ago
100.0 % uptime
Today
Routing Operational
90 days ago
100.0 % uptime
Today
Inventory Management Operational
90 days ago
100.0 % uptime
Today
Omnichannel Manager Operational
90 days ago
99.99 % uptime
Today
Customer Operations Operational
90 days ago
100.0 % uptime
Today
Event Stream Operational
90 days ago
100.0 % uptime
Today
Promotions Operational
90 days ago
100.0 % uptime
Today
Payment Service Provider Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Authorization Service Operational
90 days ago
100.0 % uptime
Today
Fiscalization Provider Service Operational
90 days ago
100.0 % uptime
Today
Cash Management Operational
Shopping App Operational
90 days ago
99.95 % uptime
Today
Backend API Operational
90 days ago
100.0 % uptime
Today
Events API Operational
90 days ago
100.0 % uptime
Today
Smartbanner Operational
90 days ago
100.0 % uptime
Today
Studio (Frontend) Operational
90 days ago
100.0 % uptime
Today
Studio API Operational
90 days ago
99.71 % uptime
Today
Push API Operational
90 days ago
100.0 % uptime
Today
Third-Party Integrations Degraded Performance
Avalara Tax Calculation Service Operational
Auth0 User Authentication Operational
EasyPost API Operational
Twilio SMS Long Code, North America Operational
Twilio SMS Short Code, North America Degraded Performance
Twilio SMS, Europe Operational
Twilio SMS, Middle East & Africa Degraded Performance
Twilio SMS, APAC Operational
Twilio SMS Degraded Performance
Twilio Messaging Channels Operational
Twilio Messaging Services Operational
Twilio Programmable Messaging API Operational
NewStore Support Ticketing System Operational
Jira Service Management Authentication and User Management Operational
NewStore Support Portal Operational
Product Documentation Operational
90 days ago
99.83 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 13, 2025

No incidents reported today.

Dec 12, 2025

No incidents reported.

Dec 11, 2025
UPS API partial outage affecting booking shipping labels
Resolved - Easypost has implemented a fix and they are monitoring on their end.
As we have not seen any further errors for the last 3 hours in our monitoring, we are setting this incident to resolved.
Dec 11, 23:04 UTC
Update - Easypost updated their incident.
The issue has been identified and a fix is being implemented on their end.
Our monitoring has not shown any new errors for more than 2 hours now.
Dec 11, 22:33 UTC
Update - We are still awaiting for an official update from Easypost, and so we continue to monitor errors on our end.

We will continue to update you as this Incident progresses.
Dec 11, 22:00 UTC
Monitoring - Although we have not had any official update from Easypost, we are monitoring errors on our end and can see that they have dropped significantly since this was first reported.

We will continue to update you as this Incident progresses.
Dec 11, 20:18 UTC
Investigating - Easypost has alerted us that there is currently a UPS API outage that is affecting our retailers.

You may see errors trying to book shipping labels when choosing UPS as a shipping option and asking you to try again later.

We would advise your stores to choose another shipping option if enabled for your business until this is resolved.

We will update again once we receive further information. You may also subscribe to the Easypost incident as well: https://www.easypoststatus.com/incidents/005d0wylry05
Dec 11, 19:02 UTC
Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025
EasyPost Degraded UPS API Performance causing API Rate Limiting error
Resolved - The issue was resolved on the downstream systems.
Dec 2, 21:21 UTC
Update - While there has not been an official statement from UPS or EasyPost, we have verified that the our services have not see any further error messages regarding the rate limitation.
At this moment we expect all functionality in the Associate App or in NOM to work without issue, but we will continue to monitor updates from the downstream services.
Dec 2, 19:40 UTC
Update - We are continuing to monitor the UPS API rate limitation. We have not received any further details form EasyPost or UPS, but will update this page as soon as something is changing.
Dec 2, 19:23 UTC
Monitoring - We have received reports that EasyPost's API are having issues with performance and availability. Please view the current status and updates directly from EasyPost here: https://www.easypoststatus.com/

UPS shipments (rating) may be experiencing delays or errors due to API rate limitations on UPS's side. Easypost is working directly with UPS to resolve this issue.

The order will show onhold for the following error Carrier Service Delivery Problem. Check the Shipping Option Reports feature in NOM under the Tools tab on the right hand side of the NOM directory. If you receive a 'Too Many Requests' error it is most likely related to this problem.

If you have a reroute mechanism, there rerouting feature will retrigger the order routing otherwise try the handle exception button to reroute the order.
Dec 2, 16:19 UTC
Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025
Insights reports are loading slow or time out
Resolved - This incident has been resolved.
Nov 29, 03:43 UTC
Monitoring - We have seen significant performance improvements for Insights reports and are monitoreing the situation.
Nov 29, 02:41 UTC
Investigating - We have received reports that some Insights reports are loading very slowly or time out and show a blank page.
We are currently investigating together with our BI service provider and will update here when we have more information.
Nov 29, 02:03 UTC
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