Service Under Maintenance
About This Site
Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://help.newstore.com/.
NewStore Platform
Operational
Business Areas
Operational
Checkout
Operational
Payments
Operational
Returns & Exchanges
Operational
Fulfillment
Operational
Shipping
Operational
Routing
Operational
Inventory Management
Operational
Omnichannel Manager
Operational
Customer Operations
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Event Stream
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Promotions
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Payment Service Provider
Operational
Insights
Operational
Authorization Service
Operational
Fiscalization Provider Service
Operational
Cash Management
Operational
Shopping App
Operational
Backend API
Operational
Events API
Operational
Smartbanner
Operational
Studio (Frontend)
Operational
Studio API
Operational
Push API
Operational
Third-Party Integrations
Under Maintenance
Avalara Tax Calculation Service
Operational
Auth0 User Authentication
Operational
EasyPost API
Operational
Twilio SMS Long Code, North America
Under Maintenance
Twilio SMS Short Code, North America
Under Maintenance
Twilio SMS, APAC
Operational
Twilio SMS
Operational
Twilio Messaging Channels
Operational
Twilio Messaging Services
Operational
Twilio Programmable Messaging API
Operational
Stripe Dashboard
Operational
Stripe API
Operational
NewStore Support Ticketing System
Operational
Jira Service Management Authentication and User Management
Operational
NewStore Support Portal
Operational
Product Documentation
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance - Omnichannel Insights and Store Reporting update Jul 7, 2026 20:00 - Jul 8, 2026 07:00 UTC
NewStore will be performing maintenance on Omnichannel Insights and Associate App Store Reporting. The maintenance is scheduled to take place from July 7th, 20:00 UTC to July 8th, 07:00 UTC.
Maintenance Window:
Jul 7, 2026 20:00 UTC - Jul 8, 2026 7:00 UTC
Affected Components:
- Omnichannel Insights
- Associate App Store Reporting
Impact Description:
During the maintenance window, Omnichannel Insights and Associate App Store Reporting will be intermittently unavailable for short periods of time, and any changes made in Insights > Explore (e.g., updating dashboards or creating/saving an answer) will NOT be saved. After the update, you'll notice minor user interface updates along with improvements to the stability, performance, and security of our reporting capabilities.
Retailers in the Associate App:
- Store Reporting will be intermittently unavailable during the maintenance window.
NOM (NewStore Omnichannel Manager):
- Insights will be intermittently unavailable, and any changes in Insights > Explore will not be saved during the maintenance window.
Integrations:
- No expected impact
Please reach out to NewStore Support if you have any questions.
Posted on Jun 29, 2026 - 09:00 UTC
Maintenance Window:
Jul 7, 2026 20:00 UTC - Jul 8, 2026 7:00 UTC
Affected Components:
- Omnichannel Insights
- Associate App Store Reporting
Impact Description:
During the maintenance window, Omnichannel Insights and Associate App Store Reporting will be intermittently unavailable for short periods of time, and any changes made in Insights > Explore (e.g., updating dashboards or creating/saving an answer) will NOT be saved. After the update, you'll notice minor user interface updates along with improvements to the stability, performance, and security of our reporting capabilities.
Retailers in the Associate App:
- Store Reporting will be intermittently unavailable during the maintenance window.
NOM (NewStore Omnichannel Manager):
- Insights will be intermittently unavailable, and any changes in Insights > Explore will not be saved during the maintenance window.
Integrations:
- No expected impact
Please reach out to NewStore Support if you have any questions.
Posted on Jun 29, 2026 - 09:00 UTC