[USPS] Policy Change- Minor Impact on Label Generation
Monitoring - We identified a minor issue affecting shipping label generation for a small subset of orders, caused by a recent Easypost/USPS policy change requiring additional package information. You can read more about this change directly from USPS here: https://about.usps.com/postal-bulletin/2026/pb22700/html/updt_001.htm

Impact has been limited, and we are actively working with USPS and our carrier partner to resolve this.

If you have any concerns or are experiencing this issue, please reach out to your NewStore support contact.
Jul 12, 2026 - 22:10 UTC

About This Site

Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://help.newstore.com/.

Uptime over the past 90 days. View historical uptime.
NewStore Platform Operational
90 days ago
100.0 % uptime
Today
Business Areas Degraded Performance
90 days ago
99.99 % uptime
Today
Checkout Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Returns & Exchanges Operational
90 days ago
100.0 % uptime
Today
Fulfillment Operational
90 days ago
99.99 % uptime
Today
Shipping Degraded Performance
90 days ago
100.0 % uptime
Today
Routing Degraded Performance
90 days ago
100.0 % uptime
Today
Inventory Management Operational
90 days ago
100.0 % uptime
Today
Omnichannel Manager Operational
90 days ago
100.0 % uptime
Today
Customer Operations Operational
90 days ago
100.0 % uptime
Today
Event Stream Operational
90 days ago
100.0 % uptime
Today
Promotions Operational
90 days ago
100.0 % uptime
Today
Payment Service Provider Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
99.98 % uptime
Today
Authorization Service Operational
90 days ago
100.0 % uptime
Today
Fiscalization Provider Service Operational
90 days ago
100.0 % uptime
Today
Cash Management Operational
Shopping App Operational
90 days ago
100.0 % uptime
Today
Backend API Operational
90 days ago
100.0 % uptime
Today
Events API Operational
90 days ago
100.0 % uptime
Today
Smartbanner Operational
90 days ago
100.0 % uptime
Today
Studio (Frontend) Operational
90 days ago
100.0 % uptime
Today
Studio API Operational
90 days ago
100.0 % uptime
Today
Push API Operational
90 days ago
100.0 % uptime
Today
Third-Party Integrations Degraded Performance
Avalara Tax Calculation Service Operational
Auth0 User Authentication Operational
EasyPost API Degraded Performance
Stripe Dashboard Operational
Stripe API Operational
NewStore Support Ticketing System Operational
Jira Service Management Authentication and User Management Operational
NewStore Support Portal Operational
Product Documentation Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 13, 2026
Customer profile service maintenance
Completed - The scheduled maintenance has been completed.
Jul 13, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 06:00 UTC
Scheduled - On July 13th between 06:00–07:00 UTC, there will be a brief maintenance window affecting consumer profiles.

Retailers and integrators may experience up to ~15 minutes of disruption (5xx errors) on endpoints like /v0/d/consumer_profiles/*,
/customer/profiles/*,
customer/tags/*,

This may impact profile CRUD operations, order injection, profile merging, Associate App customer search, and the NOM Customers page.

Retailers can retry operations in the Associate App, and integrations should implement retry logic for failed requests. Services are expected to recover immediately after the brief interruption.

If you have any questions or concerns about this scheduled maintenance, you can reach out to NewStore Support.
Jul 8, 17:04 UTC
Jul 12, 2026

Unresolved incident: [USPS] Policy Change- Minor Impact on Label Generation.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026
Order routing delays
Resolved - The issue has been resolved and all residual delays have dissipated.
Jul 9, 22:26 UTC
Monitoring - Right now all delays have been resolved. We are monitoring the situation.
Jul 9, 21:53 UTC
Update - We have implemented a mitigation and are seeing a reduction in routing delays.
Jul 9, 21:46 UTC
Identified - We have identified the cause of the delay and are working on its mitigation
Jul 9, 21:25 UTC
Investigating - We are currently investigating a delay in order routing and will update here once we have more information
Jul 9, 21:17 UTC
Jul 8, 2026
Scheduled Maintenance - Omnichannel Insights and Store Reporting update
Completed - The scheduled maintenance has been completed.
Jul 8, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 20:00 UTC
Scheduled - NewStore will be performing maintenance on Omnichannel Insights and Associate App Store Reporting. The maintenance is scheduled to take place from July 7th, 20:00 UTC to July 8th, 07:00 UTC.

Maintenance Window:
Jul 7, 2026 20:00 UTC - Jul 8, 2026 7:00 UTC

Affected Components:
- Omnichannel Insights
- Associate App Store Reporting

Impact Description:
During the maintenance window, Omnichannel Insights and Associate App Store Reporting will be intermittently unavailable for short periods of time, and any changes made in Insights > Explore (e.g., updating dashboards or creating/saving an answer) will NOT be saved. After the update, you'll notice minor user interface updates along with improvements to the stability, performance, and security of our reporting capabilities.

Retailers in the Associate App:
- Store Reporting will be intermittently unavailable during the maintenance window.

NOM (NewStore Omnichannel Manager):
- Insights will be intermittently unavailable, and any changes in Insights > Explore will not be saved during the maintenance window.

Integrations:
- No expected impact

Please reach out to NewStore Support if you have any questions.
Jun 29, 09:00 UTC
Jul 7, 2026
Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026

No incidents reported.

Jun 29, 2026

No incidents reported.

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