All Systems Operational

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Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://help.newstore.com/.

Uptime over the past 90 days. View historical uptime.
NewStore Platform Operational
90 days ago
100.0 % uptime
Today
Business areas Operational
90 days ago
99.99 % uptime
Today
Checkout Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Returns & Exchanges Operational
90 days ago
100.0 % uptime
Today
Fulfillment Operational
90 days ago
100.0 % uptime
Today
Shipping Operational
90 days ago
100.0 % uptime
Today
Routing Operational
90 days ago
100.0 % uptime
Today
Inventory Management Operational
90 days ago
100.0 % uptime
Today
Omnichannel Manager Operational
90 days ago
100.0 % uptime
Today
Customer Operations ? Operational
90 days ago
99.97 % uptime
Today
Event Stream Operational
90 days ago
100.0 % uptime
Today
Promotions Operational
90 days ago
100.0 % uptime
Today
Payment Service Provider Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
99.96 % uptime
Today
Authorization Service Operational
90 days ago
100.0 % uptime
Today
Fiscalization Provider Service Operational
90 days ago
100.0 % uptime
Today
Third-Party Integrations Operational
90 days ago
100.0 % uptime
Today
Avalara Tax Calculation Service Operational
90 days ago
100.0 % uptime
Today
Auth0 User Authentication Operational
90 days ago
100.0 % uptime
Today
EasyPost API Operational
90 days ago
100.0 % uptime
Today
Shopping App Operational
90 days ago
100.0 % uptime
Today
Backend API Operational
90 days ago
100.0 % uptime
Today
Events API Operational
90 days ago
100.0 % uptime
Today
Smartbanner Operational
90 days ago
100.0 % uptime
Today
Studio (Frontend) Operational
90 days ago
100.0 % uptime
Today
Studio API Operational
90 days ago
100.0 % uptime
Today
Push API Operational
90 days ago
100.0 % uptime
Today
Jira Service Management Jira Service Management Web Operational
Jira Service Management Authentication and User Management Operational
Jira Service Management Service Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025
Adyen Payment Degraded Performance in EU
Resolved - Adyen have confirmed that checkout services performance has stabilized since April 22 2025, 02:16 CEST. At this point, all payment processing capabilities have returned to normal.

Please see Adyen's status page for further information regarding this incident: https://status.adyen.com/
Apr 22, 03:24 UTC
Update - Adyen continue working on recovering services, they stated the following:

"We continue working on recovering Checkout services in EU.
Performance for impacted services has started to improve since 01:26 CEST.
We will provide a new update in the next hour."

Please see Adyen's status page for further information regarding this incident: https://status.adyen.com/
Apr 21, 23:48 UTC
Update - Adyen has provided the following update:

"Checkout services are again experiencing degraded performance since 23:34 CEST.

Checkout customers processing E-commerce transaction through the following integrations are impacted:

Sessions
Secure fields
Pay by link

We will provide a new update in the next 30 minutes."


Please see Adyen's status page for further information regarding this incident: https://status.adyen.com/
Apr 21, 22:08 UTC
Update - Adyen continue to work on resolving the incident, they stated the following:

"We are observing a recovery for the following Checkout services starting at 22:34 CEST:
* Session integrations
* Secure fields
* Pay by link
* Alternative payment methods
* 3DS Redirect flows
We will provide a new update in the next 30 minutes."

Please see Adyen's status page for further information regarding this incident: https://status.adyen.com/
Apr 21, 20:46 UTC
Update - Adyen has provided the gollowing update:

"We continue to experience degraded performance for the following Checkout shopper services:
* Session integrations
* Secure fields
* Pay by link
* Alternative payment methods
* 3DS Redirect flows
We continue working on fully re-enabling Checkout shopper on our EU datacenters."

Please see Adyen's status page for further information regarding this incident: https://status.adyen.com/
Apr 21, 20:08 UTC
Update - Adyen has provided an update on this issue:

"We are in the process of fully enabling Checkout shopper in EU. The following services are experiencing partial degraded performance:
* Alternative payment methods processing
* Session integrations
* Pay by link"

Please see Adyen's status page for further information regarding this incident: https://status.adyen.com/
Apr 21, 19:16 UTC
Identified - Adyen has reported a recurring incident, see below:

"The had experienced a new DDoS attack to EU endpoints starting at 20:35 CEST.
Payment processing and other services hosted in EU have recovered since 20:45 CEST.
Checkout shopper is currently disabled in EU, which is impacting the following services:
* Alternative payment methods processing
* Session integrations
* Pay by link"

Please see Adyen's status page for further information regarding this incident: https://status.adyen.com/
Apr 21, 19:08 UTC
Apr 21, 2025
Adyen Payment Degraded Performance in EU
Resolved - We have received notification from Adyen that they have full recovery:
"Checkout shopper has now been fully enabled in EU. Alternative payment methods processing and Session integrations have fully recovered since.

This incident is considered resolved. We will continue monitoring and provide a new update if require"

Please see Adyen's status page for further information regarding this incident: https://status.adyen.com/
Apr 21, 18:40 UTC
Update - We have received the following information from Adyen:

"Payment processing in EU has fully recovered since 19:39 CEST.

This includes customers connecting to EU endpoints while based in other regions, and/or connecting to other regions processing payments through acquirers and payment methods connected through our EU datacenters.

Checkout shopper services have been partially enabled in EU. Impact to Alternative payment methods processing and Session integrations has partially recovered since."

We continue to monitor the situation and will share further updates soon.

Please also see Adyen's Status page for more information on this service degradation: https://status.adyen.com/
Apr 21, 18:26 UTC
Update - We have received the following information from Adyen:

"Payment processing in EU has fully recovered since 19:39 CET.

Other services hosted in EU datacenters including Customer Area, onboarding and transfers have also recovered since.

Checkout shopper services in EU are currently being re-enabled. Customer might be experiencing degraded performance in processing Alternative payment methods (APM) and Session integrations."

We continue to monitor the situation and will share further updates soon.

Please also see Adyen's Status page for more information on this service degradation: https://status.adyen.com/
Apr 21, 18:09 UTC
Identified - Adyen has reported that there is an issue impacting the performance of one or more of our services in Europe.

The vendor has stated this is caused by a DDOS attack on their EU endpoints. As a result, customers connecting to EU endpoints are experiencing an elevated number of errors and elevated response time. We will share further updates soon.

Please also see Adyen's Status page for more information on this service degradation: https://status.adyen.com/
Apr 21, 17:39 UTC
Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
Service degradation for Clienteling
Resolved - This incident has been resolved.
Apr 17, 23:15 UTC
Monitoring - There is a fix in place, and we're actively monitoring the platform. We will provide another update once we have confirmed there is no recurrence of the issue.
Apr 17, 22:54 UTC
Investigating - We are currently investigating a possible issue affecting Clienteling, preventing users from fetching and/or initiating conversations in the Associate App. This has the potential to impact all retailers.

During this work, you will be unable to chat and/or interact with consumers through clienteling as it's not serviceable at this moment due to a problem with our external vendor.

We will share additional information here as soon as it is available.
Apr 17, 21:30 UTC
Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

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