All Systems Operational

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Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://help.newstore.com/.

Uptime over the past 90 days. View historical uptime.
NewStore Platform Operational
90 days ago
100.0 % uptime
Today
Business areas Operational
90 days ago
99.99 % uptime
Today
Checkout Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Returns & Exchanges Operational
90 days ago
100.0 % uptime
Today
Fulfillment Operational
90 days ago
100.0 % uptime
Today
Shipping Operational
90 days ago
100.0 % uptime
Today
Routing Operational
90 days ago
100.0 % uptime
Today
Inventory Management Operational
90 days ago
100.0 % uptime
Today
Omnichannel Manager Operational
90 days ago
100.0 % uptime
Today
Customer Operations ? Operational
90 days ago
100.0 % uptime
Today
Event Stream Operational
90 days ago
100.0 % uptime
Today
Promotions Operational
90 days ago
100.0 % uptime
Today
Payment Service Provider Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
99.96 % uptime
Today
Authorization Service Operational
90 days ago
100.0 % uptime
Today
Fiscalization Provider Service Operational
90 days ago
100.0 % uptime
Today
Third-Party Integrations Operational
90 days ago
100.0 % uptime
Today
Avalara Tax Calculation Service Operational
90 days ago
100.0 % uptime
Today
Auth0 User Authentication Operational
90 days ago
100.0 % uptime
Today
EasyPost API Operational
90 days ago
100.0 % uptime
Today
Shopping App Operational
90 days ago
100.0 % uptime
Today
Backend API Operational
90 days ago
100.0 % uptime
Today
Events API Operational
90 days ago
100.0 % uptime
Today
Smartbanner Operational
90 days ago
100.0 % uptime
Today
Studio (Frontend) Operational
90 days ago
100.0 % uptime
Today
Studio API Operational
90 days ago
100.0 % uptime
Today
Push API Operational
90 days ago
100.0 % uptime
Today
Jira Service Management Jira Service Management Web Operational
Jira Service Management Authentication and User Management Operational
Jira Service Management Service Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 4, 2025

No incidents reported today.

Apr 3, 2025
Saving Insights changes impacted
Resolved - The incident has been resolved and all changes will be saving correctly again.
Apr 3, 16:37 UTC
Identified - We have identified an issue with Insights Reporting. Any changes made in Insights > Explore will NOT BE SAVED at this moment. For example, updating a dashboards contents, or creating and saving an answer.

Insights reports are working and data freshness is NOT IMPACTED.
Apr 3, 14:19 UTC
Scheduled Maintenance - NewStore Insights
Completed - The scheduled maintenance has been completed.
Apr 3, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 05:00 UTC
Scheduled - We will be performing scheduled maintenance on NewStore Insights, involving a mandatory upgrade to our Insights reporting, on April 3rd, 2025 which will last for 8 hours from 05:00 to 13:00 UTC.

Affected Components: Omnichannel Insights. Specifically users with NOM > Insights > Explore access (Create Insights permission)

Impact Description: During the maintenance window, all reports will work and data freshness will not change. For example, viewing dashboards, drilling down, and filtering should not be impacted. Any changes made in Insights > Explore during this time will NOT BE SAVED. For example, updating a dashboards contents, or creating and saving an answer. After the upgrade, there will be some slight user interface upgrades that should provide more clarity for users of Insights > Explore.

Retailers in the Associate App: No expected impact
NOM (NewStore Order Management): No changes will be saved during the upgrade period.
Integrations: No expected impact
Mar 28, 14:55 UTC
Apr 2, 2025
Service degradation for Avalara AvaTax calculation during Checkout
Resolved - We have received an update that the Avalara AvaTax service has been fully restored. We apologize for any impact that this caused your teams. If you are still experiencing taxes not being collected during Checkout, please reach out to NewStore Support.
Apr 2, 21:41 UTC
Monitoring - We have received an update from Avalara, the response team has addressed the issue impacting Avalara AvaTax and continues to monitor service to ensure the return of full service for all customers.

This page will be kept up to date with new information, but please also see Avalara's status page for more information: https://status.avalara.com/incidents/108lkmm7sgkp
Apr 2, 21:20 UTC
Identified - Avalara reported an Avalara AvaTax service degradation. This has the potential to impact calculating taxes during Checkout.

Currently they reported that their response team has identified the issue and is urgently working on a resolution. This page will be kept up to date with new information, but please also see Avalara's status page for more information: https://status.avalara.com/incidents/108lkmm7sgkp
Apr 2, 21:04 UTC
Service incident for Insights & Reporting
Resolved - The incident with our Insights service is now resolved. We apologize for any delays to Insights or reporting you may have experienced. Reporting now appears to be loading at regular expected times.
Apr 2, 18:26 UTC
Investigating - We are currently experiencing an issue with Insights data and reporting. At this time, Insights are either slow to load or not loading at all at the moment. We apologize for the inconvenience.

We are currently investigating this and will provide more information once it becomes available.
Apr 2, 15:49 UTC
Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025
Omnichannel Platform Maintenance
Completed - The scheduled maintenance has been completed.
Mar 27, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 07:00 UTC
Scheduled - To ensure the stability of our Omnichannel platform, NewStore is planning a maintenance window for Thursday, March 27, 2025 from 07:00 to 08:00 UTC, for approximately 1 hour.

During this period we will upgrade infrastructure components in multiple backend services. We expect a short downtime for our platform of no more than 1 minute, during this time there will minor disruptions possible while we run the maintenance. The following impact is possible during this maintenance window:

- Retailers in the Associate App: few orders will not be accepted, pls retry or fallback to offline mode

- NOM (NewStore Order Management): Orders may not be reachable, please retry after the maintenance window is over

- Integrations: Integrations may receive 50x responses for order creations, these requests can be retried at a later time
Mar 17, 14:54 UTC
Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

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