All Systems Operational

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Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://help.newstore.com/.

Uptime over the past 90 days. View historical uptime.
NewStore Platform Operational
90 days ago
100.0 % uptime
Today
Business areas Operational
90 days ago
100.0 % uptime
Today
Checkout Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Returns & Exchanges Operational
90 days ago
100.0 % uptime
Today
Fulfillment Operational
90 days ago
100.0 % uptime
Today
Shipping Operational
90 days ago
100.0 % uptime
Today
Routing Operational
90 days ago
100.0 % uptime
Today
Inventory Management Operational
90 days ago
100.0 % uptime
Today
Omnichannel Manager Operational
90 days ago
100.0 % uptime
Today
Customer Operations ? Operational
90 days ago
100.0 % uptime
Today
Event Stream Operational
90 days ago
100.0 % uptime
Today
Promotions Operational
90 days ago
100.0 % uptime
Today
Payment Service Provider Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Authorization Service Operational
90 days ago
100.0 % uptime
Today
Fiscalization Provider Service Operational
90 days ago
100.0 % uptime
Today
Third-Party Integrations Operational
90 days ago
100.0 % uptime
Today
Avalara Tax Calculation Service Operational
90 days ago
100.0 % uptime
Today
Auth0 User Authentication Operational
90 days ago
100.0 % uptime
Today
EasyPost API Operational
90 days ago
100.0 % uptime
Today
Shopping App Operational
90 days ago
100.0 % uptime
Today
Backend API Operational
90 days ago
100.0 % uptime
Today
Events API Operational
90 days ago
100.0 % uptime
Today
Smartbanner Operational
90 days ago
100.0 % uptime
Today
Studio (Frontend) Operational
90 days ago
100.0 % uptime
Today
Studio API Operational
90 days ago
100.0 % uptime
Today
Push API Operational
90 days ago
100.0 % uptime
Today
Jira Service Management Jira Service Management Web Operational
Jira Service Management Authentication and User Management Operational
Jira Service Management Service Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 3, 2025

No incidents reported today.

Sep 2, 2025

No incidents reported.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025
Scheduled Maintenance - Payments
Completed - The scheduled maintenance has been completed.
Aug 27, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 05:00 UTC
Scheduled - NewStore will be performing a maintenance on the payment infrastructure to improve resiliency and mitigate issues with the recent event stream degradation. This is scheduled to take place over one and a half hours starting on August 27th, 2025 at 05:00 until 06:30 UTC.

Maintenance Window: 27th August from 05:00 UTC to 06:30 UTC

Affected Components:
- Payments
- All payment processing operations
- Cash management
- Associate App - Cash management operations
- NOM - Cash management reports

Impact Description:
- Retailers in the Associate App: Delays can be observed in payment processing and occasional failures that might require the Associate retrying an operation.
- NOM (NewStore Order Management): No down time is expected, but delays can be observed in payment statuses and/or cash management reports.
- Integrations: Delays can be observed in outgoing events that are related to/triggered through payments delivered via the external webhooks:
- Event-stream webhooks
- Payment provider webhooks
Aug 25, 17:04 UTC
Aug 26, 2025
Subset of Events Impacted by Event Stream Incident on 23rd August, 2025
Resolved - We have confirmed that order event propagation is fully restored and GraphQL order details are up to date again. All data should now be consistent. If you still notice any issues, please contact Support at help.newstore.com

We apologize for the inconvenience.
Aug 26, 13:49 UTC
Monitoring - We have a fix in place and our engineering team have completed the replay of all events affected by this incident. We are actively monitoring the platform and will provide another update once we have confirmed there is no reoccurrence of the issue.
Aug 25, 22:39 UTC
Update - We are continuing to work on a fix for this issue.
Aug 25, 19:16 UTC
Update - The processing of the order events is ongoing and we expect all events to be completed in the next 12 hours.
Aug 25, 15:58 UTC
Identified - We have identified an issue with the propagation of some order events. This is related to the previous event-stream incident, and as a result a subset of orders may not yet display their most recent details in GraphQL. Current order processing is not affected.

Our engineering team is working to restore full consistency as quickly as possible, and we will provide further updates here as they become available.
Aug 25, 11:23 UTC
Aug 25, 2025
Aug 24, 2025
Degraded performance related to Event Stream
Resolved - The event stream service has been stabilized and is now processing events normally. All delayed events have been fully emitted, and order related event processing has returned to expected performance. If you experience any further problems, please reach out to NewStore Support.
Aug 24, 10:11 UTC
Monitoring - The situation has improved and the event stream is steadily processing, though some delays may persist until all events have been fully emitted. We will provide another update once processing has fully normalized.
Aug 23, 23:48 UTC
Update - We are continuing to work on stabilizing event processing. In the meantime, you may notice delays in order-related events. All events will be processed once the event-stream service is stable. We will share additional updates here as soon as they are available.
Aug 23, 20:52 UTC
Identified - We have identified an issue affecting event publishing on the NewStore Platform. This has the potential to impact any event stream that is listening to NewStore Platform events. We will share additional information here as soon as it is available.
Aug 23, 19:22 UTC
Aug 23, 2025
Aug 22, 2025

No incidents reported.

Aug 21, 2025
Adyen Payment Degraded Performance in US
Resolved - Adyen has confirmed a resolve for this issue, see below:

We can confirm that the issue resulting in a service degradation for our cloud terminal api has been fully resolved since 16:43 CEST.
Our engineering team remains engaged and is urgently working to resolve the situation.
We will provide a new update if required.

Please follow updates on our status page (https://status.adyen.com/).
Aug 21, 14:51 UTC
Identified - Adyen has identified the issue, see below update:

We have identified an issue affecting payment processing over cloud terminal api for a subset of terminals connecting to the United States starting at 15:45 CEST.
Our engineering team has been engaged and is urgently working to resolve the situation.

Please follow updates on our status page (https://status.adyen.com/).
Aug 21, 14:49 UTC
Update - We are continuing to investigate this issue.
Aug 21, 14:43 UTC
Investigating - Adyen has reported an in person payment processing issue in the United States, see statement from Adyen team:

We are currently experiencing severely degraded performance for merchants connecting to our United States endpoints since 15:45 CEST.
Our technical teams are actively working on urgently resolve this issue.

See below for more information on their status page
https://status.adyen.com/
Aug 21, 14:43 UTC
Aug 20, 2025

No incidents reported.

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