All Systems Operational

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Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://help.newstore.com/.

Uptime over the past 90 days. View historical uptime.
NewStore Platform Operational
90 days ago
99.84 % uptime
Today
Business Areas Operational
90 days ago
100.0 % uptime
Today
Checkout Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Returns & Exchanges Operational
90 days ago
100.0 % uptime
Today
Fulfillment Operational
90 days ago
100.0 % uptime
Today
Shipping Operational
90 days ago
100.0 % uptime
Today
Routing Operational
90 days ago
100.0 % uptime
Today
Inventory Management Operational
90 days ago
100.0 % uptime
Today
Omnichannel Manager Operational
90 days ago
100.0 % uptime
Today
Customer Operations ? Operational
90 days ago
100.0 % uptime
Today
Event Stream Operational
90 days ago
100.0 % uptime
Today
Promotions Operational
90 days ago
100.0 % uptime
Today
Payment Service Provider Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Authorization Service Operational
90 days ago
100.0 % uptime
Today
Fiscalization Provider Service Operational
90 days ago
100.0 % uptime
Today
Cash Management Operational
Third-Party Integrations Operational
90 days ago
100.0 % uptime
Today
Avalara Tax Calculation Service Operational
90 days ago
100.0 % uptime
Today
Auth0 User Authentication Operational
90 days ago
100.0 % uptime
Today
EasyPost API Operational
90 days ago
100.0 % uptime
Today
Shopping App Operational
90 days ago
100.0 % uptime
Today
Backend API Operational
90 days ago
100.0 % uptime
Today
Events API Operational
90 days ago
100.0 % uptime
Today
Smartbanner Operational
90 days ago
100.0 % uptime
Today
Studio (Frontend) Operational
90 days ago
100.0 % uptime
Today
Studio API Operational
90 days ago
100.0 % uptime
Today
Push API Operational
90 days ago
100.0 % uptime
Today
NewStore Support Ticketing System Operational
Jira Service Management Authentication and User Management Operational
NewStore Support Portal ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 3, 2025

No incidents reported today.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025
Issue in Associate App Version 1.71.0 Affecting Non-Sale Cash Transactions
Resolved - We have released version 1.71.2 of the associate app which fixes this issue. a
Oct 29, 12:35 UTC
Update - We have identified the issue and developed a patch, the release of this patch is currently going through the required approval channels. We will update this page here once the patched version of the Associate App is available for deployment.
Oct 22, 22:10 UTC
Identified - We have identified an issue in the Associate App version 1.71.0 for non-sale cash transactions that use reason codes.
If you are using non-sale cash transactions with reason codes, we would recommend to hold off on the upgrade to version 1.71.0 of the Associate App.

If you are already on version 1.71.0, we are shortly going to release a patch version of the Associate App.
Oct 22, 12:36 UTC
Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025
Scheduled Maintenance - Omnichannel Insights and Store Reporting
Completed - The scheduled maintenance has been completed.
Oct 22, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 08:00 UTC
Update - We apologize for the inconsistent time stamp in the initial message. The maintenance will commence at 08:00 UTC on October 22, 2025. The impact will be a brief unavailability while the service restarts.
Oct 10, 16:23 UTC
Scheduled - NewStore will be performing maintenance on Omnichannel Insights and Store Reporting. This is scheduled to take place over the course of 1 hour on October 22nd from 08:00 until 09:00 UTC.

Maintenance Window: October 22nd 8am UTC - 9am UTC

Affected Components:
- Omnichannel Insights & Associate App Store Reporting

Impact Description:
- During the maintenance window, Omnichannel Insights and Associate App Store Reporting will be temporarily unavailable.
- Any changes made in Insights > Explore during this time will NOT save — for example, updating dashboard contents or creating and saving an answer.

Retailers in the Associate App:
- Store Reporting is intermittently not available

NOM (NewStore Order Management):
- Insights intermittently not available, and any changes in Insights > Explore will not be saved during the upgrade period.

Integrations:
- No expected impact

After the upgrade, you will notice slight user interface updates, along with enhancements to the stability, performance, and security of reporting capabilities.

Please reach out to NewStore Support if you have any questions.
Oct 10, 15:38 UTC
Oct 21, 2025

No incidents reported.

Oct 20, 2025
AWS ongoing incident affecting various parts of NewStore platform.
Resolved - The underlying infrastructure incident has be resolved by AWS. We are setting this incident here to resolved as well. All NewStore services are up and running. If you experience any anomalies please do not hesitate to contact our Support team at help.newstore.com
Oct 20, 23:26 UTC
Update - Our infrastructure provider AWS has provided further positive updates in their latest updates. We are continuing to monitor our services, at this moment everything appears to be back to a normal state.
Should you still experience issues with any of the NewStore Omnichannel platform services, please do not hesitate to create a support ticket at help.newstore.com
Oct 20, 21:26 UTC
Update - The error rates we saw on the AWS infrastructure have significantly improved and we are monitoring closely if the incident is resolved.
We will update this page as soon as we have more information.
Oct 20, 20:12 UTC
Update - We received an update from our infrastructure provider, AWS that indicated an improvement, though not a full recovery of all services used by the NewStore Omnichannel platform. This means that we still expect irregular instabilities for all services including the Associate App, NOM and order injections
We will update this page again when we have additional information.
Oct 20, 19:25 UTC
Update - We are continuing to see networking related issues impacting some of our services. AWS has made progress but not all services are recovered, yet. https://health.aws.amazon.com/health/status
Unfortunately you can still expect sporadic error messages in all services including the Associate App, NOM and order injection.
Oct 20, 17:48 UTC
Update - Our infrastructure provider informed us that they improved stability, we are monitoring closely and will update this page when we have additional information.
Oct 20, 17:00 UTC
Update - We are continuing to monitor for any further issues.
Oct 20, 16:31 UTC
Update - We are seeing some services being impacted again by the underlying infrastructure provider incident. We will update this page once we have more details about the impact.
Oct 20, 16:22 UTC
Update - All NewStore services are now fully recovered. Please proceed with eCom orders injection and offline orders submission.

Please note that an additional action may still be required to resume Adyen webhook notifications. If applicable, log into your Adyen Dashboard and manually resume webhook notifications. Detailed troubleshooting steps are available here:
https://docs.adyen.com/development-resources/webhooks/troubleshoot/

We will continue to monitor the platform and complete remaining cleanup activities.
Oct 20, 11:27 UTC
Monitoring - AWS has reported that the issue has been resolved. You can view the latest AWS status here: https://health.aws.amazon.com/health/status

Our engineering team has confirmed that the NewStore platform has largely recovered, and Associate App users may now resume Online Mode.

However, we are still working on restoring eCom order injection and Offline order submission, and will provide updates on these items as progress continues.

Please note that an additional action may be required to restore Adyen webhook notifications. If applicable, log into your Adyen Dashboard and manually resume webhook notifications to ensure full processing continues. Detailed troubleshooting steps are available here: https://docs.adyen.com/development-resources/webhooks/troubleshoot/

We will continue to monitor the situation and are performing cleanup activities. If you experience any further issues, please contact NewStore Support.

Thank you for your patience throughout this incident.
Oct 20, 10:58 UTC
Identified - AWS has reported that initial mitigations have been applied, and early signs of recovery are being observed across impacted services.

We are also seeing gradual improvements within NewStore systems. Some functionality may still be limited while AWS continues its recovery efforts.

Our teams are closely monitoring the situation and will provide further updates as additional progress is made. Thank you for your continued patience and understanding.
Oct 20, 09:38 UTC
Update - The ongoing AWS outage continues to affect NewStore services. In addition to the current disruptions, support ticket creation may also be impacted, as our ticketing tool appears to be affected by the same outage.

Please continue using Offline Mode for the Associate App where applicable. We will share further updates as soon as AWS provides additional information.

Thank you for your continued patience.
Oct 20, 08:27 UTC
Investigating - We are currently experiencing an ongoing AWS outage (https://health.aws.amazon.com/health/status) that is affecting NewStore. Several functionalities, including login, are impacted at this time. Our team is actively assessing the situation, and we will provide further updates as soon as more information becomes available.

For now, all Associate App users are advised to switch to Offline Mode until further notice.
Oct 20, 07:33 UTC
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