All Systems Operational

About This Site

Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://help.newstore.com/.

Uptime over the past 90 days. View historical uptime.
NewStore Platform Operational
90 days ago
99.84 % uptime
Today
Business Areas Operational
90 days ago
99.99 % uptime
Today
Checkout Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Returns & Exchanges Operational
90 days ago
100.0 % uptime
Today
Fulfillment Operational
90 days ago
100.0 % uptime
Today
Shipping Operational
90 days ago
100.0 % uptime
Today
Routing Operational
90 days ago
100.0 % uptime
Today
Inventory Management Operational
90 days ago
100.0 % uptime
Today
Omnichannel Manager Operational
90 days ago
99.99 % uptime
Today
Customer Operations ? Operational
90 days ago
100.0 % uptime
Today
Event Stream Operational
90 days ago
100.0 % uptime
Today
Promotions Operational
90 days ago
100.0 % uptime
Today
Payment Service Provider Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Authorization Service Operational
90 days ago
100.0 % uptime
Today
Fiscalization Provider Service Operational
90 days ago
100.0 % uptime
Today
Cash Management Operational
Third-Party Integrations Operational
90 days ago
100.0 % uptime
Today
Avalara Tax Calculation Service Operational
90 days ago
100.0 % uptime
Today
Auth0 User Authentication Operational
90 days ago
100.0 % uptime
Today
EasyPost API Operational
90 days ago
100.0 % uptime
Today
Shopping App Operational
90 days ago
99.95 % uptime
Today
Backend API Operational
90 days ago
100.0 % uptime
Today
Events API Operational
90 days ago
100.0 % uptime
Today
Smartbanner Operational
90 days ago
100.0 % uptime
Today
Studio (Frontend) Operational
90 days ago
100.0 % uptime
Today
Studio API Operational
90 days ago
99.71 % uptime
Today
Push API Operational
90 days ago
100.0 % uptime
Today
NewStore Support Ticketing System Operational
Jira Service Management Authentication and User Management Operational
NewStore Support Portal ? Operational
Product Documentation ? Operational
90 days ago
99.72 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 3, 2025

No incidents reported today.

Dec 2, 2025
EasyPost Degraded UPS API Performance causing API Rate Limiting error
Resolved - The issue was resolved on the downstream systems.
Dec 2, 21:21 UTC
Update - While there has not been an official statement from UPS or EasyPost, we have verified that the our services have not see any further error messages regarding the rate limitation.
At this moment we expect all functionality in the Associate App or in NOM to work without issue, but we will continue to monitor updates from the downstream services.
Dec 2, 19:40 UTC
Update - We are continuing to monitor the UPS API rate limitation. We have not received any further details form EasyPost or UPS, but will update this page as soon as something is changing.
Dec 2, 19:23 UTC
Monitoring - We have received reports that EasyPost's API are having issues with performance and availability. Please view the current status and updates directly from EasyPost here: https://www.easypoststatus.com/

UPS shipments (rating) may be experiencing delays or errors due to API rate limitations on UPS's side. Easypost is working directly with UPS to resolve this issue.

The order will show onhold for the following error Carrier Service Delivery Problem. Check the Shipping Option Reports feature in NOM under the Tools tab on the right hand side of the NOM directory. If you receive a 'Too Many Requests' error it is most likely related to this problem.

If you have a reroute mechanism, there rerouting feature will retrigger the order routing otherwise try the handle exception button to reroute the order.
Dec 2, 16:19 UTC
Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025
Insights reports are loading slow or time out
Resolved - This incident has been resolved.
Nov 29, 03:43 UTC
Monitoring - We have seen significant performance improvements for Insights reports and are monitoreing the situation.
Nov 29, 02:41 UTC
Investigating - We have received reports that some Insights reports are loading very slowly or time out and show a blank page.
We are currently investigating together with our BI service provider and will update here when we have more information.
Nov 29, 02:03 UTC
Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025
Partial Outage related to video uploads on Studio
Resolved - The issue affecting video uploads to Studio for the Shopping App has been fully resolved. The fix has been verified, and video uploads are functioning as expected. Brands can continue uploading videos normally.

Thank you for your patience throughout this incident.
Nov 21, 15:25 UTC
Monitoring - A fix has been deployed for the issue affecting video uploads to Studio for the Shopping App, and uploads are now functioning as expected. Brands may resume uploading videos directly in Studio.

We will continue to monitor the system and provide further updates as needed.

Thank you for your patience while we worked on resolving this issue.
Nov 21, 10:53 UTC
Update - Work on the fix for the issue affecting video uploads to Studio for the Shopping App is still in progress. We will provide another update as soon as we have more information to share.

The recommended workaround using Brand Stories and Video Lookbooks remains in place.

Thank you for your patience.
Nov 21, 08:38 UTC
Update - We are continuing to make progress toward resolving the issue affecting video uploads. At this time, we are not yet able to provide an estimated time for full resolution.

We understand that this functionality is important, especially with the upcoming Black Friday and Cyber Monday period, and we sincerely apologize for the inconvenience this may cause.

Please refer to the previously shared workaround for bringing video content into the Shopping App while we work to restore normal upload functionality as quickly as possible.
Nov 20, 19:51 UTC
Identified - We have identified the issue affecting video uploads to Studio for the Shopping App. While we work on a fix, we recommend the following temporary workaround:
Brands that require video functionality can use Brand Stories (with videos) or Video Lookbooks, both of which can be published on the Home Wall and provide similar behavior to video tiles. Image uploads remain unaffected.
Brand Stories also support titles, subtitles, and multi-page flows, allowing brands to direct users to different categories or deals.

For more help on using this workaround, please refer to:
* Page 17 of the App Specification docs at https://www.newstore.com/wp-content/uploads/2025/09/App-Specifications-Document-01-Sep-2025.pdf
* Page 45 of the Studio Specification docs at https://www.newstore.com/wp-content/uploads/2023/11/Studio-specifications-Document-November.pdf

A permanent fix will likely require additional time, so we strongly encourage Brands to plan on using Brand Stories and Video Lookbooks to maintain video functionality until the fix is in place.

We understand this may impact your operations, especially with the upcoming BFCM period. We sincerely apologize for the inconvenience and hope this workaround helps maintain continuity while we work to resolve the issue as quickly as possible.
Nov 20, 15:38 UTC
Investigating - We are currently investigating an issue where Shopping App users are unable to upload videos to Studio. Users may experience errors or failures when attempting to upload new videos. We will share additional information here as soon as it is available.
Nov 20, 14:22 UTC
Nov 20, 2025
Nov 19, 2025

No incidents reported.

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