All Systems Operational

About This Site

Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://help.newstore.com/.

Uptime over the past 90 days. View historical uptime.
NewStore Platform Operational
90 days ago
99.84 % uptime
Today
Business Areas Operational
90 days ago
100.0 % uptime
Today
Checkout Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Returns & Exchanges Operational
90 days ago
100.0 % uptime
Today
Fulfillment Operational
90 days ago
100.0 % uptime
Today
Shipping Operational
90 days ago
100.0 % uptime
Today
Routing Operational
90 days ago
100.0 % uptime
Today
Inventory Management Operational
90 days ago
100.0 % uptime
Today
Omnichannel Manager Operational
90 days ago
100.0 % uptime
Today
Customer Operations ? Operational
90 days ago
100.0 % uptime
Today
Event Stream Operational
90 days ago
100.0 % uptime
Today
Promotions Operational
90 days ago
100.0 % uptime
Today
Payment Service Provider Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Authorization Service Operational
90 days ago
100.0 % uptime
Today
Fiscalization Provider Service Operational
90 days ago
100.0 % uptime
Today
Cash Management Operational
Third-Party Integrations Operational
90 days ago
100.0 % uptime
Today
Avalara Tax Calculation Service Operational
90 days ago
100.0 % uptime
Today
Auth0 User Authentication Operational
90 days ago
100.0 % uptime
Today
EasyPost API Operational
90 days ago
100.0 % uptime
Today
Shopping App Operational
90 days ago
100.0 % uptime
Today
Backend API Operational
90 days ago
100.0 % uptime
Today
Events API Operational
90 days ago
100.0 % uptime
Today
Smartbanner Operational
90 days ago
100.0 % uptime
Today
Studio (Frontend) Operational
90 days ago
100.0 % uptime
Today
Studio API Operational
90 days ago
100.0 % uptime
Today
Push API Operational
90 days ago
100.0 % uptime
Today
NewStore Support Ticketing System Operational
Jira Service Management Authentication and User Management Operational
NewStore Support Portal ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance - Payments Nov 12, 2025 05:00-06:00 UTC

NewStore will be performing a maintenance on the payment infrastructure to improve resiliency and prevent sudden database failovers that are causing multiple payment systems to misbehave. This is scheduled to take place over one hour.

Maintenance Window: 12th November from 05:00 UTC to 06:00 UTC

Affected Components:
- Payments
- All payment processing operations
- Cash management
- Associate App - Cash management operations
- NOM - Cash management reports

Impact Description:
- Retailers in the Associate App: Delays can be observed in payment processing and occasional failures that might require the Associate retrying an operation.
- NOM (NewStore Order Management): No down time is expected, but delays can be observed in payment statuses and/or cash management reports.

Integrations: Delays can be observed in outgoing events that are related to/triggered through payments delivered via the external webhooks:
- Event-stream webhooks
- Payment provider webhooks
Posted on Nov 04, 2025 - 16:32 UTC
Nov 4, 2025

No incidents reported today.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025
Issue in Associate App Version 1.71.0 Affecting Non-Sale Cash Transactions
Resolved - We have released version 1.71.2 of the associate app which fixes this issue. a
Oct 29, 12:35 UTC
Update - We have identified the issue and developed a patch, the release of this patch is currently going through the required approval channels. We will update this page here once the patched version of the Associate App is available for deployment.
Oct 22, 22:10 UTC
Identified - We have identified an issue in the Associate App version 1.71.0 for non-sale cash transactions that use reason codes.
If you are using non-sale cash transactions with reason codes, we would recommend to hold off on the upgrade to version 1.71.0 of the Associate App.

If you are already on version 1.71.0, we are shortly going to release a patch version of the Associate App.
Oct 22, 12:36 UTC
Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025
Scheduled Maintenance - Omnichannel Insights and Store Reporting
Completed - The scheduled maintenance has been completed.
Oct 22, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 08:00 UTC
Update - We apologize for the inconsistent time stamp in the initial message. The maintenance will commence at 08:00 UTC on October 22, 2025. The impact will be a brief unavailability while the service restarts.
Oct 10, 16:23 UTC
Scheduled - NewStore will be performing maintenance on Omnichannel Insights and Store Reporting. This is scheduled to take place over the course of 1 hour on October 22nd from 08:00 until 09:00 UTC.

Maintenance Window: October 22nd 8am UTC - 9am UTC

Affected Components:
- Omnichannel Insights & Associate App Store Reporting

Impact Description:
- During the maintenance window, Omnichannel Insights and Associate App Store Reporting will be temporarily unavailable.
- Any changes made in Insights > Explore during this time will NOT save — for example, updating dashboard contents or creating and saving an answer.

Retailers in the Associate App:
- Store Reporting is intermittently not available

NOM (NewStore Order Management):
- Insights intermittently not available, and any changes in Insights > Explore will not be saved during the upgrade period.

Integrations:
- No expected impact

After the upgrade, you will notice slight user interface updates, along with enhancements to the stability, performance, and security of reporting capabilities.

Please reach out to NewStore Support if you have any questions.
Oct 10, 15:38 UTC
Oct 21, 2025

No incidents reported.

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