Investigating - We are currently experiencing an issue with high latency processing stock level information to post onto NOM. This in turn results in outdated information in NOM's stock level page.
This will not affect any selling and it is a display problem.
Engineering is working on this issue and we hope to resolve this issue soon. We will share additional information here as soon as it is available.
Oct 29, 2024 - 14:04 UTC
Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://support.newstore.com/.
NewStore Platform
Degraded Performance
90 days ago
100.0
% uptime
Today
Business areas
Degraded Performance
90 days ago
99.99
% uptime
Today
Checkout
Operational
90 days ago
99.97
% uptime
Today
Payments
Operational
90 days ago
100.0
% uptime
Today
Returns & Exchanges
Operational
90 days ago
100.0
% uptime
Today
Fulfillment
Operational
90 days ago
100.0
% uptime
Today
Shipping
Operational
90 days ago
100.0
% uptime
Today
Routing
Operational
90 days ago
100.0
% uptime
Today
Inventory Management
Operational
90 days ago
100.0
% uptime
Today
Omnichannel Manager
Degraded Performance
90 days ago
100.0
% uptime
Today
Customer Operations
?
Operational
90 days ago
100.0
% uptime
Today
Event Stream
Operational
90 days ago
100.0
% uptime
Today
Promotions
Operational
90 days ago
100.0
% uptime
Today
Payment Service Provider
Operational
90 days ago
100.0
% uptime
Today
Insights
Operational
90 days ago
100.0
% uptime
Today
Authorization Service
Operational
90 days ago
100.0
% uptime
Today
Fiscalization Provider Service
Operational
90 days ago
100.0
% uptime
Today
Third-Party Integrations
Operational
90 days ago
100.0
% uptime
Today
Avalara Tax Calculation Service
Operational
90 days ago
100.0
% uptime
Today
Auth0 User Authentication
Operational
90 days ago
100.0
% uptime
Today
EasyPost API
Operational
90 days ago
100.0
% uptime
Today
Shopping App
Operational
90 days ago
100.0
% uptime
Today
Backend API
Operational
90 days ago
100.0
% uptime
Today
Events API
Operational
90 days ago
100.0
% uptime
Today
Smartbanner
Operational
90 days ago
100.0
% uptime
Today
Studio (Frontend)
Operational
90 days ago
100.0
% uptime
Today
Studio API
Operational
90 days ago
100.0
% uptime
Today
Push API
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Completed -
The scheduled maintenance has been completed.
Oct 24, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 04:00 UTC
Scheduled -
Our Engineering team will be performing a database migration for their German fiscal integration. The migration itself is only expected to take around 1 hour to complete. We do not expect any downtime during this migration, however, receipts in German stores enabled for Fiscalization may receive a temporary signature during the maintenance window.
If you have any questions, please contact NewStore Support.
Oct 22, 17:51 UTC
Completed -
The scheduled maintenance has been completed.
Oct 21, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 06:00 UTC
Scheduled -
NewStore will be performing maintenance on the event stream service on Monday 21st of October from 6:00AM to 7:00AM UTC. We do not expect any downtime or loss of service, but there may be a minimal increase in event delivery latency for the duration of the activity.
Oct 16, 17:57 UTC
Resolved -
We have finished updating all orders that incorrectly showed as Routing in NOM. All orders affected by this issue should now be displaying the correct and appropriate status. Our team will conclude our root cause analysis and share with your teams in the near future.
We apologize for the impact that this caused your team.
If you still believe that you are affected by this issue, please contact NewStore Support.
Oct 18, 18:28 UTC
Monitoring -
The Engineering team has implemented a fix and is currently monitoring the platform. At this time, new orders should be routing as expected. The team is also working on cleanup from this incident, focusing on identifying and addressing orders that are still stuck in routing status.
We apologize for the inconvenience and will provide updates here as soon as more information is available.
Oct 18, 10:37 UTC
Identified -
We have identified the cause of the issue affecting Order Routing. During this incident, you may experience delays in the order routing and transition of In-Store orders from Routing to Completed status. Our Engineering team is actively working to resolve the problem.
We apologize for the inconvenience and will provide updates here as soon as more information becomes available.
Oct 18, 09:55 UTC