Partially Degraded Service

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Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://help.newstore.com/.

Uptime over the past 90 days. View historical uptime.
NewStore Platform Operational
90 days ago
99.84 % uptime
Today
Business Areas Operational
90 days ago
99.99 % uptime
Today
Checkout Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Returns & Exchanges Operational
90 days ago
100.0 % uptime
Today
Fulfillment Operational
90 days ago
100.0 % uptime
Today
Shipping Operational
90 days ago
100.0 % uptime
Today
Routing Operational
90 days ago
100.0 % uptime
Today
Inventory Management Operational
90 days ago
100.0 % uptime
Today
Omnichannel Manager Operational
90 days ago
99.99 % uptime
Today
Customer Operations Operational
90 days ago
100.0 % uptime
Today
Event Stream Operational
90 days ago
100.0 % uptime
Today
Promotions Operational
90 days ago
100.0 % uptime
Today
Payment Service Provider Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Authorization Service Operational
90 days ago
100.0 % uptime
Today
Fiscalization Provider Service Operational
90 days ago
100.0 % uptime
Today
Cash Management Operational
Shopping App Operational
90 days ago
99.95 % uptime
Today
Backend API Operational
90 days ago
100.0 % uptime
Today
Events API Operational
90 days ago
100.0 % uptime
Today
Smartbanner Operational
90 days ago
100.0 % uptime
Today
Studio (Frontend) Operational
90 days ago
100.0 % uptime
Today
Studio API Operational
90 days ago
99.71 % uptime
Today
Push API Operational
90 days ago
100.0 % uptime
Today
Third-Party Integrations Degraded Performance
Avalara Tax Calculation Service Operational
Auth0 User Authentication Operational
EasyPost API Operational
Twilio SMS Long Code, North America Operational
Twilio SMS Short Code, North America Operational
Twilio SMS, Europe Under Maintenance
Twilio SMS, Middle East & Africa Degraded Performance
Twilio SMS, APAC Degraded Performance
Twilio SMS Operational
Twilio Messaging Channels Operational
Twilio Messaging Services Operational
Twilio Programmable Messaging API Operational
NewStore Support Ticketing System Operational
Jira Service Management Authentication and User Management Operational
NewStore Support Portal Operational
Product Documentation Operational
90 days ago
99.86 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 18, 2025

No incidents reported today.

Dec 17, 2025

No incidents reported.

Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025
UPS API partial outage affecting booking shipping labels
Resolved - Easypost has implemented a fix and they are monitoring on their end.
As we have not seen any further errors for the last 3 hours in our monitoring, we are setting this incident to resolved.
Dec 11, 23:04 UTC
Update - Easypost updated their incident.
The issue has been identified and a fix is being implemented on their end.
Our monitoring has not shown any new errors for more than 2 hours now.
Dec 11, 22:33 UTC
Update - We are still awaiting for an official update from Easypost, and so we continue to monitor errors on our end.

We will continue to update you as this Incident progresses.
Dec 11, 22:00 UTC
Monitoring - Although we have not had any official update from Easypost, we are monitoring errors on our end and can see that they have dropped significantly since this was first reported.

We will continue to update you as this Incident progresses.
Dec 11, 20:18 UTC
Investigating - Easypost has alerted us that there is currently a UPS API outage that is affecting our retailers.

You may see errors trying to book shipping labels when choosing UPS as a shipping option and asking you to try again later.

We would advise your stores to choose another shipping option if enabled for your business until this is resolved.

We will update again once we receive further information. You may also subscribe to the Easypost incident as well: https://www.easypoststatus.com/incidents/005d0wylry05
Dec 11, 19:02 UTC
Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

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